Northside Honda

Incomplete work, incompetent and dismissive service advisor I had an alignment performed as part of some other work. When delivered, the alignment was off. Way off. Rear toe tolerance is 0.16 to 0.04. It was de I had an alignment performed as part of some other work. When delivered, the alignment was off. Way off. Rear toe tolerance is 0.16 to 0.04. It was delivered at -0.05. Normally this would be obviously highlighted in red on the printout, but the printout was delivered in black and white. I raised the issue to the service advisor who divined that my car "must have a bent strut for the alignment to be that far off." What insight! He could tell from some numbers on paper in the office what his mechanic who was under the car failed to see! Or, maybe the strut is fine, but the alignment wasn't correct? Maybe the mechanic messed up? There were no "before" numbers provided, so that's a failure. Tire pressures weren't set correctly, so that's a failure, and I looked at the eccentric bolt on the rear control arm and there seems to be room to adjust it more in either direction, so it doesn't look maxxed out due to a bent component. It is within the realm of possibilities that a part really is bent, but shouldn't the mechanic say that? Maybe "The rear toe is off because there's a problem with the control arm"? I did pay for an alignment, if it can't be performed it would be nice to know. Isn't that what you pay service departments to do: diagnose and repair? Thanks Mr. Other Guy Service Advisor for treating customers like ignorant fools. You really reinforce the stereotype of the dishonest mechanic. You really ARE the guy I warned my daughter about. More

Buying a Honda Accord from Benson Honda and Vivian Aguon I was tremendously happy with the decision I made to purchase a Honda Accord at Benson Honda with Vivian Aguon. Vivian is an excemptional sales specia I was tremendously happy with the decision I made to purchase a Honda Accord at Benson Honda with Vivian Aguon. Vivian is an excemptional sales specialist with an ideal mindset that handled my concerns about making a important decision toward a vehicle. Vivian was very coopertive, respectful, knowledgeable, and overall showcased what a true solid sales person is about. Vivian was very attentive to actually listening to what we had wanted and avoided the high pressure sales techniques that we are used to getting during this process. The entire buying process was very smooth and hassle-free. I'm definately looking forward to sending more people toward the dealership and her way as well. More

Andrew S. This was my first experience in purchasing a new car. I have experience with various pre-owned, but this time was by far the most seamless purchasing This was my first experience in purchasing a new car. I have experience with various pre-owned, but this time was by far the most seamless purchasing experience I've ever had. I was well taken care of and met with nothing but kindness the second I stepped on their lot. While I'm sure there are many friendly sales staff, I had the privilege of working with Vivian. She was extremely helpful from the get-go and was very to the point. She was extremely fair in the way she conducted her business, and she was extremely courteous and professional throughout my time with her. Simply put, if you want to find yourself in a new vehicle for the right price, she's the person to see. I would gladly do it over again. More

Great expierence! This was the second vehicle we have gotten from Benson Honda and was very satisfied with the time they have put in to find us the best possible deal. This was the second vehicle we have gotten from Benson Honda and was very satisfied with the time they have put in to find us the best possible deal. From the moment I spoke with Vivian Aguon the internet specialist I knew we were in good hands. Vivain did everything she could to make us feel at ease and assist us. Thanks Vivian! More

MY BEST EXPERIENCE EVER! Vivian Aguon is probably the most kindest, sincerest person I have ever dealt with at any dealership. Her main focus is Customer Satisfaction, and I m Vivian Aguon is probably the most kindest, sincerest person I have ever dealt with at any dealership. Her main focus is Customer Satisfaction, and I more then COMPLETELY SATISFIED!!! PROMOTE HER NOW! More

Knowledgeable and friendly! I wanted to take a moment to capture an experience that is uncommon within the car industry. I met with Vivian Aguon a couple of weeks ago. I walked I wanted to take a moment to capture an experience that is uncommon within the car industry. I met with Vivian Aguon a couple of weeks ago. I walked into the dealership expecting another stereotypical salesperson who was overbearing and who possessed minimal knowledge. HOWEVER, I was pleasantly surprised to be warmly greeted in a courteous manner by Vivian. Her knowledge and ability to read a customer is an invaluable trait. She was able to transform a typically painful experience into one that exuded comfort and confidence. Because of her, my future business will return to Benson Honda!! Thank you Vivian! More

Good service I would recommend Cris, he is one of the best sales representative. He has a good attitude. Also recommend Benson honda to my friend.Friendly workers I would recommend Cris, he is one of the best sales representative. He has a good attitude. Also recommend Benson honda to my friend.Friendly workers More

Great Sales Representative/Great Service When purchasing our new Honda Accord Hybrid, we couldn't have been more pleased with our sales person, Vivian Aguon. Being personable, competent, and When purchasing our new Honda Accord Hybrid, we couldn't have been more pleased with our sales person, Vivian Aguon. Being personable, competent, and professional, she quickly gained our confidence. All our concerns and questions were patiently and confidently addressed to our full satisfaction. Her in-depth technical knowledge was clearly evident, and her administrative skills were top notch with all transactions clarified and completed efficiently. We knew we were in good hands from start to finish. Lastly, upon completion of the sale, Vivian graciously scheduled and conducted a separate detailed, hands-on, system by system instructional training session with us to assure we could safely and confidently operate all the features of our new automobile. This attention to detail to ensure complete customer satisfaction was repeated throughout our interaction with Vivian. Such dedication reflects highly upon her and Benson Honda. Thank you, Vivian, Rick and Linda Somers More

I got the car that fits me. I spent 3+ months researching cars to make my selection. It came down to Honda, and Accord seemed to fit the bill best. E-mails went out to several I spent 3+ months researching cars to make my selection. It came down to Honda, and Accord seemed to fit the bill best. E-mails went out to several dealers with specifications, requesting a quote. The only dealers that stayed in the game were those that answered me with the information I requested. Phone calls came next, and I was down to 3 in San Antonio. I visited one dealership but did not have a warm feeling about my visit. The second dealership was Benson Honda. I had visited them very early on when I was just thinking about getting a new car, and I remembered that the lady with whom I had talked was friendly and helpful, but she was with a client and I was in a hurry anyway. I heard from her again a couple of times, nothing pushy, just "checking in." So, I asked for her when I visited the second time, and the rest is history. Vivian Aguon immediately became my advocate for getting exactly what I wanted. We drove, we discussed, we tried everything that we thought might be a good fit for me. Anyone who has spent any time in a dealership during the car buying experience knows that this can be a really miserable time. Not so here. Vivian was interesting and very involved in my selection process. I was impressed how hard she worked to get what I wanted. Here's the kicker - I challenge anyone to top this. I have a nerve condition that is aggravated by anything pressing on a certain area on my backside. The bolsters on the Accord I was most interested in set the condition off, and it looked like I was going to have to scrap it. Vivian got a tape measure and measured the space between the bolsters of the car I owned at the time, and then proceeded to measure them on every car I had gone through. The 2 that looked like they might work were not cars I really wanted to buy. I was unhappy. Vivian asked for me to hold on for a second, and she disappeared. When she came back she was smiling brightly and said that we were going to make the Accord work for me. She and the GSM, Noah Caballero, contacted a shop that does interior work for the dealership and verified that the seats could, in fact, be modified. She took me to the shop so I could see what they did there, and I was on board. Rather making this long story longer, here it is: I own that Accord. The seat bolsters are entirely flat (nirvana for me). I have everything I wanted in the car. And best of all, I feel great about my experience at Benson. I would never have thought someone would try so hard and think so far out of the box to make the difference between getting a car I did not like or making the car I liked fit my lifestyle. After my experience with Vivian, I did not need to see any more dealers. Benson got my business, because Vivian knows her business. The best relationship with a dealer and its people ever! More

A thank-you, I got what I wanted. I have been wanting a Honda Ridgeline for a few years. I have used Auto-Trader to purchase vehicles before and when I saw a Ridgeline posted by Benso I have been wanting a Honda Ridgeline for a few years. I have used Auto-Trader to purchase vehicles before and when I saw a Ridgeline posted by Benson Honda, I contacted Benson Honda by email and was given a response almost immediately. I talked to Vivian Aguon and she assisted me though the entire process of getting the vehicle. I did not have any hassles and left with exactly what I had wanted. It was an Over-all great experience. I have recommend Benson Honda, especially the on-line dealer department and Vivian to my friends and family. More