Northside Ford - Service Center

Collision department I Had a great experience with Northside Ford, their collision department is excellent! Great service and customer service! They attended to every deta I Had a great experience with Northside Ford, their collision department is excellent! Great service and customer service! They attended to every detail, Mr. Anderson the manager there was great! More

Great service- Very helpfully I was in a jam, in a moment of panic I took my sons truck to a different repair shop who during the repair process told me things that I believe to be I was in a jam, in a moment of panic I took my sons truck to a different repair shop who during the repair process told me things that I believe to be misleading to do unessary repairs. I brought the truck to Northside Ford who quickly identified the problem. Something the I believe the prior repair shop altered to make the truck not run correctly to justify the need for unneeded repairs. I wise I would have taken the truck to Northside Ford first! The customer rep was very understanding and I felt was very honest with me about what was and was not needed. The technication discovered in his inspection that a gasket near the mass air flow senser was missing so the truck was running lean. The technician replaced it and the problem was fixed. I believe the only way for the gasket to have come off is someone had taken off at the prior repair shop. Again I will only do business with honest repair shop like Northside Ford. More

Friendly and great Communication CommunicationIt was easy and fast getting in and out we set our appointment we were taken right away the employees were friendly and very happy with s CommunicationIt was easy and fast getting in and out we set our appointment we were taken right away the employees were friendly and very happy with service More

Service on Truck the service of my truck but it's professionally done in a timely manner especially considering that I did not have an appointment. I was able to drop the service of my truck but it's professionally done in a timely manner especially considering that I did not have an appointment. I was able to drop my vehicle off and haven't seen Same Day within a reasonable time frame. More

Brake service Chris was knowledgable about what my issue was and delivered as promised lost all brakes master cylinder seal ruptured. Need oil change, radiator fl Chris was knowledgable about what my issue was and delivered as promised lost all brakes master cylinder seal ruptured. Need oil change, radiator flush. Work complete as promised. Chris kept me informed More

Excellent service This place has amazing customer service, they explain everything to you and answer the questions you have. They are very attentive and never take too This place has amazing customer service, they explain everything to you and answer the questions you have. They are very attentive and never take too long to get your car serviced. More

Very professional, timely updates, great waiting area The service professionals are always professional and provide me with timely updates to my vehicles service progress. They keep track of all my servic The service professionals are always professional and provide me with timely updates to my vehicles service progress. They keep track of all my service history to make informed suggestions of what services are coming up. The waiting area has high speed WiFi, plenty of seating area, and good affordable food More

Excellelent The only retraction was not having the complimentary car wash offered to me when it was to others which I over heard. I’m sure it was an over sight an The only retraction was not having the complimentary car wash offered to me when it was to others which I over heard. I’m sure it was an over sight and I did get it after I asked about it. I meant say distraction in the opening sentence. More

Service Department I took my suv in for a recall and worked with Chris Sanders who went above and beyond to provide great service. Would also like to give a shout out to I took my suv in for a recall and worked with Chris Sanders who went above and beyond to provide great service. Would also like to give a shout out to Jonathan Moreno in the quicklane department who assists me with the my last oil change and the general upkeep of my truck. I have bought two suv’s From Northside Ford and I have never met anyone at Northside I didn’t like. They are always friendly and give great customer service...thanks for all you do! More

Not Customer Obsessed My Car was with Ford for 8 days with no car loaner after spending 3K dollars. This is horrible and they did not care. I was told there is an Enterpr My Car was with Ford for 8 days with no car loaner after spending 3K dollars. This is horrible and they did not care. I was told there is an Enterprise in the building.. Horrible! More