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156 Reviews of Northside Ford - Service Center
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December 06, 2022
A big thank you to Sam Gonzalez/Northside Ford Accessories Department. I had his department install a suspension lift on my new 2022 F 150 Ford Truck along with new tires and wheels.. He walked Accessories Department. I had his department install a suspension lift on my new 2022 F 150 Ford Truck along with new tires and wheels.. He walked me thru the tire/wheel/lift selection. Sam had the truck ready in one day. Great service and he is very knowledgeable about the ins and outs of lift selection and installation. Sam was very polite, informative and professional during the entire process. The truck came out great. I receive a lot of complements on it, and the ride quality is fantastic. More
by Tony 3
Employees Worked With
Sam Gonzalez
September 13, 2022
My first bad experience with Northside Ford happened when my insurance company suggested I use their repair facility to fix my car. Some items were stolen out of my car and the body repairs started to come u my insurance company suggested I use their repair facility to fix my car. Some items were stolen out of my car and the body repairs started to come undone while I was driving. Northside sent someone out to my office to finish the repair work while I waited. I decided then to never go to Northside Ford again. However, fate, and COVID shortages got in the way of my plans to stay far away from Northside Ford. Recently my wife's Ford Edge was totaled in a wreck and because of a vehicle shortage the only place we could find a car was at Northside Ford. When buying the car I expressed my concerns with their service from back in the day, and the sales person convinced us if we ever had trouble with service they would take care of it. With the assurance of improved service in the future we bought the car from Northside Ford and paid for the extra warranty coverage. Then my wife's new car was recalled for some reason. Additionally, it had a burning smell coming from the engine through the air vents. This was also something we experienced with the Ford Edge, but the Edge got wrecked before we could take it in to get it fixed. When we turned my wife's new car in for service she asked them to check into the strange burning smell . When the recall service was complete they said they could not find the source of the burning smell and asked for us to test drive it with them. This was strange to me because there were more than a few complaints about a burning smell associated with these cars and I thought, how could the Northside Ford service department not know about this issue and what possible issues could cause the smell? When my wife test drove it with George, (the service manager/representative?) he said he could smell it and knew what the cause was. He then told her it was just a design problem, said it could not be fixed, and sent her home. I went to Northside to follow up. While there George told me a different story. He said it could me the issue he told my wife about, but that it could also be other problems causing the smell. However, he said, his service department could not locate the source of the problem. I asked him if it could be either a leak of some sort, an electrical problem, a bad blower, etc. He agreed it could be one of those problems but they could not find out if any of those were an issue. I asked George for the details on the work they did when they looked to find the source of the smell. George, said he could not find it and would not give me the details I asked for. I asked him to put what he was telling me in writing. He said he would check with his manager and see what he could give me. George kept trying to tell me that is just how the car is. As expected, George never got back with me to give me anything in writing about the work they did to locate the trouble, or his "diagnosis" of "that is just how the car is". I took the car in to a different facility and they said there is definitely an electrical burning smell, but we have to set up an appointment to get the warranty work done. We are waiting for the appointment to find out. The service at Northside Ford is terrible. I would recommend no one buy their cars from Northside Ford and avoid taking their cars to the Northside Ford service center for any kind of repairs. More
by Mark
Employees Worked With
April 14, 2022
I had to take my 2021 Ford F-150 in for a a couple recalls, a non recall issue, and its first service. While I had to leave it for 3 business days to get everything done, I was traveling for work so recalls, a non recall issue, and its first service. While I had to leave it for 3 business days to get everything done, I was traveling for work so it all lined up and wasn’t an issue for me. That said would always be preferable to just book an actual appointment and drop off but that is sort of the way it goes. My service Manager, Chase N., called every morning with a spot on update and I never felt in the dark or they were ghosting me. When I picked up I was pleased that everything was done to success. What impressed me was the fact they wrapped the steering wheel in plastic and had many protections in place leaving the truck as clean as I dropped off. Overall I am very happy after reading all the HORROR stories with virtually all dealerships these days…Great job Northside. More
by Neiljschroeder
Employees Worked With
Chase N.
September 20, 2021
This dealership rates good in sales service because the customer is getting a new vehicle and that is relatively easy. When is comes to Service - Forget It! This is not an employee problem, but a dealer p customer is getting a new vehicle and that is relatively easy. When is comes to Service - Forget It! This is not an employee problem, but a dealer problem. I had a recall on my truck, I took it in just the notice said. Service told me I needed to leave my truck for 3 to 4 days just to see if it qualified for the recall, then they would order parts and put in line for repairs. They had 90 cars in for electrical. It took the one week to even look at it. I could not pick up my truck and bring it back, as I would loose my place in line. This is not just due to the COVID, even though it is worse now. Northside Ford has always made it hard to bring a vehicle for recalls/repairs. When you take your vehicle in, your told how much it will be if not covered under a warranty or recall. Which is an unrealistic amount. NS Ford charges $140 to just plug in the tool that reads the check engine light. Auto Zone will do this for free. I agree with the others, Northside Ford customer service is the worst! More
by Spur
November 27, 2020
They hsd my truck for 7weeks they change 3 parts and the truck and the ac die. I have called several times no response. This is the worst deslership ever. If you want good service and for car or truck and y truck and the ac die. I have called several times no response. This is the worst deslership ever. If you want good service and for car or truck and you want your vehicle be fixed go to Gunn or Cavader. More
by gonz_l
Employees Worked With
MICHEAL
November 26, 2020
Very friendly and good attitude towards my concerns on my last visit. He was able to get my truck in and out and helped me get the issue resolved. Thanks Gary, your one of the few and to me the few at NSF wh last visit. He was able to get my truck in and out and helped me get the issue resolved. Thanks Gary, your one of the few and to me the few at NSF who are customer service orientated. More
by dojevo7270
Employees Worked With
Gary Conn Service Consultant
September 19, 2019
Patronizing and dismissive I have gone twice (yes, twice) with a scheduled appointment each time, for routine maintenance and a recall. The first time, the service agent seemed I have gone twice (yes, twice) with a scheduled appointment each time, for routine maintenance and a recall. The first time, the service agent seemed confused and told me I didn’t need the repair. Then he swiftly walked me to the ‘fast lane’ and said they would take care of me. As I continued getting notices of the recall, I again made an appointment for my maintenance and the recall. First, you’re told by the greeter to ‘stand by the wall’ and wait for someone to take care of you. That is just about the rudest way to handle a client/customer. No one looked at me for about 10 minutes- while I stood by the wall like a small child being scolded. Finally a service agent called me over. He looked up the recall per my request and said they wouldn’t be able to do it today because his guys go home at 5. The service center is open til 9 and it was 3:20 pm. He whisked me over to the fast lane. Again. Still no recall fix. The absolute worst service I have ever experienced. The fast lane service agent tried to cheer me up by telling me my name was pretty- it was incredibly sleazy and patronizing- because I am female I am going to get all happy and swoon over a compliment??? I told him my frustration with my experience which is what prompted him to compliment me. He should have called their service manager to fix things. I have no doubt that they treat men differently. I am actually considering getting rid of my 2018 expedition to get away from Ford. More
by DRandaWOMAN
May 05, 2019
Service We took our 2018 Expedition in for transmission issue. Advisor told us that it was a predictive shift transmission and the hard shifts were normal. Wh We took our 2018 Expedition in for transmission issue. Advisor told us that it was a predictive shift transmission and the hard shifts were normal. When we asked about the previous 18,000 miles with no issue, we were handed a sheet explaining how a transmission worked. Not being new to mechanic work, we took it to a competitive dealership where they actually drove the car and determined that the transmission needed to be replaced. It would benefit your dealership to not be dismissive and condescending when dealing with customers. More
by Jl05
Employees Worked With
Service Department
April 15, 2019
Was helped by an incompetent advisor I went for a quick lube job cuz the maintenance warning light came on. The advisor Charles waited on me. Then I told him that I will be waiting in the I went for a quick lube job cuz the maintenance warning light came on. The advisor Charles waited on me. Then I told him that I will be waiting in the next room where the cafeteria is. I was watching TV and at times talking to other guests. First dumb mistake: he said he came looking for me to let me know that my car was ready. There must have been 4 or 5 guests there at the most and he said he didn't see me. After about one and half hours I decided to check on the status of my car and it was ready half an hour ago. Second dumb mistake the warning light was still on and I asked him if they could get rid of it. He said I had to leave the car there for 2 days and will cost $139 to diagnose it. Javier, the other advisor heard it and reset the light for me for free and took 3 minutes. Very incompetent advisor and could have messed me up big time and I will never use him again More
by Value shopper
Employees Worked With
Charles from quick lube
