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152 Reviews of Northside Ford - Service Center
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September 07, 2016
Bad experience corrected by Doug Walls/ Alex Contes My truck had a manufacture defect- the window sealant was not completely sealed allowing water damage to occur. I took my vehicle into Northside ford My truck had a manufacture defect- the window sealant was not completely sealed allowing water damage to occur. I took my vehicle into Northside ford on San Pedro ave in San Antonio, Tx. It was complete run around and contradicting by Richard, Michael and Mike in Service. I hope no one has to deal with this team specifically. But that is not the point of this review. In an attempt to correct/ rectify the situation with my truck; Doug Walls (Detail Manager) and Alex Contes (detailing technician) did an amazing job! Doug walked my husband and i through the entire detailing process and explained everything he would be doing from beginning to end. He was very prompt and accurate on his time frame. He was HONEST- much appreciated from previous bad/ contradicting service. Then Alex surpassed our expectations with his remarkable work. He not only cleaned our vehicle damage from the manufacture defect but he did additional detailing inside and out. It literally looks and smells like a brand new vehicle. He was very polite and made us feel very comfortable. I definitely recommend Doug and Alex for any and all detailing needs. I will definitely be taking my three vehicles to them for detailing. Very high quality work!!! More
by pc
Employees Worked With
Doug Walls, Alex Contes
May 11, 2016
Bad Service I left my 2012 ford focus morning of May 09,2016 at the service center.I was told by James Britt he would contact same afternoon.Morning of May 10,201 I left my 2012 ford focus morning of May 09,2016 at the service center.I was told by James Britt he would contact same afternoon.Morning of May 10,2016 I called James Britt."Has anyone looked at my Focus?He said No!I will definately contact you this afternoon.He failed to contact me.In Corpus my Focus was serviced in less than 3days,after parts were ordered and received at auto nation .I am not new to warranties and dealerships,run-arounds usually means your going to get screwd.BEWARE.I won't come here again! More
by Robert1234
Employees Worked With
James Britt
April 09, 2016
Horrible service So I thought my 2 1/2 hour oil change (with a scheduled appt) was just a bad deal and maybe a bad day for service.....WELL, here I am on a Saturday mo So I thought my 2 1/2 hour oil change (with a scheduled appt) was just a bad deal and maybe a bad day for service.....WELL, here I am on a Saturday morning at 7 am with my 5 year old sitting in service. I called and scheduled an appt for 7 am because I have a lot going on and my life is all about schedules right now....I pulled into the bay and was informed that I'll be here waiting most of the day. I asked why because I have an appt...I was told the appt was just to check my car in not my service time (keep in mind I'm the first car here). So now I'm stranded here all day with a 5 year old?!? This is ridiculous and completely unacceptable! Not only will I not come back....I'm never buying another Ford! More
by Knuzum
March 26, 2016
Poor service dept Scheduled my truck to service the front driver side speaker , drop off the truck Friday at 7am tech didn't even looked at the truck. Called Sat at 10: Scheduled my truck to service the front driver side speaker , drop off the truck Friday at 7am tech didn't even looked at the truck. Called Sat at 10:30am and still haven't looked at the truck . Why they will to service my truck if they will not even looked at it. Very inconvenience. More
by Dvhensonjr
Employees Worked With
Sam Hasaan
February 19, 2016
Hidden Charge Had the them do a transmission flush. Price quoted was $299 but bill had an extra $30. When ask what that was for they responded with "disposal fee" Had the them do a transmission flush. Price quoted was $299 but bill had an extra $30. When ask what that was for they responded with "disposal fee". Why didn't they tell me up front. More
by kr
Employees Worked With
not listed
January 05, 2016
Lack of service Waited on your service drive Monday several minutes by my truck and not one person ever spoke to me. There was no line, I was the only one there. I wa Waited on your service drive Monday several minutes by my truck and not one person ever spoke to me. There was no line, I was the only one there. I walked into the service writer's area and still no one even looked my way. I finely asked for help and was told no service until Friday. Too busy to even be polite? I drive a 2008 F-150 and get flyers from your dealership inviting me into both sales and service regularly so I come in only to be ignored, a waste of advertising $$$$. More
by mbserver
Employees Worked With
NO ONE WAITED ON ME.
July 23, 2015
Service To start, Ms Rocha is great and there were no problems so far with the repairs done to my son's car. The only issue I have is that I had washed it the To start, Ms Rocha is great and there were no problems so far with the repairs done to my son's car. The only issue I have is that I had washed it the day before I dropped it off and I got it back filthy, with grime all over it along with bird droppings. More
by Wj
Employees Worked With
Ms Rocha
June 22, 2015
Unhappy After the Sale I purchased a 2012 Ford Cerified Lariat F250 Vehicle paid over 50K for a Certified truck. When I noticed that the trailer mirrors and the vanity ligh I purchased a 2012 Ford Cerified Lariat F250 Vehicle paid over 50K for a Certified truck. When I noticed that the trailer mirrors and the vanity lights weren't working, I purchased it on 06/13 and I took it on on 06/19 to schedule repairs. After waiting 2 1/2 hours I inquired to the service writer named Tom. He told me he had to wait for pictures to be sent to Ford for approval to get warranty authorization. I was really upset because I had to inquire myself to get answers. In this day in time customer interaction is very important. My argument is if I was sold a Ford Certified Truck. It should be Cerified. I don't see how ford can certify a vehicle with problems and to top it off, the tires are worn out more than 1/2 of their life. I would not have accepted it but my wife bought it for me as a wedding anniversary gift. I believe Northside ford took advantage of my wife. Cerified to me is that the vehicle is in tip top shape. I drive it to the so called dealership to get it serviced, but in the rain it wasn't safe to drive due to the worn out tires. The used car sales manager tried to resolve the situation but made it worse when he tried to BS me with the "president awards displayed. In the sales floor.. I will never recommend this dealership to anyone. I don't care what they have displayed on the sales floor. To me that is just a gimmick to draw people in. More
by Shady Sales and service
February 20, 2015
Beware of after market service When the 2011 Mustangs became available, I purchased one from Northside Ford. After driving the car for a few months, I decided to purchase two conti When the 2011 Mustangs became available, I purchased one from Northside Ford. After driving the car for a few months, I decided to purchase two continental tires to provide additional traction as the rear set. In addition to the tires, I also purchased two new rims and had Northside service department install the tires on the rims and then install them on the car. While installing the tires on the rims, they installed them incorrectly which resulted in damaging the tire over time. Within 13000 miles, the tires would no longer hold air. My first thought was that the tire had a nail, so I took the car to a local Discount Tire. They examined the tire and found that the tire installation had damaged the beading and would ruin the tire over time. After putting the tire in the trunk, I took it to Northside Ford to find a solution. They immediately denied responsibility since Discount Tire took the tire apart. OK, since I was unable to know when the tire may have been damaged. I tried to find a conjoint solution. Since I didn’t believe I would get new tires and because they only had 13 K (documented since I purchased the tires at Northside Ford), I asked if they would prorate the tire. They refused. I asked if they could do anything for me and they said no. I was very disappointed in the service I received. As I stated, I didn’t expect new tires, but with the limited use, I had hoped they would provide a prorated value. When you consider the price of the car and paying an additional $1500.00 for the tires and rims, I had hoped for better customer appreciation. I will never purchase a vehicle at Northside Ford nor have service performed again. Alsp, I would NOT recommend this dealership interested in buying a new car. More
by slkmouse
Employees Worked With
August 03, 2014
The All Stars of Service Departments! I cannot express how much I appreciate those who work in the Service department at Northside Ford. I have been bringing my vehicles for service there I cannot express how much I appreciate those who work in the Service department at Northside Ford. I have been bringing my vehicles for service there for years and each time they seem to go out of their way to take care of me. Javier has always greeted me when I arrive and has always gone out of his way to make me feel like a valued customer and always works with me on any service I need done. Javier is a first class act I really appreciate him and have total confidence on his opinion when it comes to the service of my vehicles. Today, I had service worked on my vehicle that has been an issue for some time. After taking a look on how long we have been trying to get this problem corrected the service Manager Mike went out of his way to take care of this for me which left me very grateful. These guys are All Stars in my book and as a military guy I appreciate their integrity and highly recommend them and Northside Ford service department to any and every Ford owner in the San Antonio area. More
by schavan
Employees Worked With
Javier Perez, Mike Bayer
