Northside Ford - Service Center

Could not use coupon because oil for 2016 Honda is not stock Have N.S. Ford coupon sent me by mail but could not use it. Although N.S. ads say they service "all makes of vehicles" they would not do an oil change Have N.S. Ford coupon sent me by mail but could not use it. Although N.S. ads say they service "all makes of vehicles" they would not do an oil change for me. My 2016 Honda Owner Guide " Specifies Premium Grade 0W-20 detergent oil and the N.S. coupon provides Motorcraft Synthetic Blend which would surely meet Honda approval. The service man only had a pretty lame excuse that N.S. only had the 0W-20 oil in bottles so it would therefore cost me $20 extra. How can N.S. be in business and not stock the popular 0W-20??? How many other coupons have been voided (at $20 each) by N.S,. using this fake "bait and switch" reason?? Lesson learned: Don't trust N.S.Ford ads or info. More

Valued accounts They will write down a price and they will honor the deal for a month! I’m still waiting on my full detailing but it difficult to get this done when y They will write down a price and they will honor the deal for a month! I’m still waiting on my full detailing but it difficult to get this done when you live out of town and have to make an appointment. Ford corporation ought to make it easier for these dealerships to service accounts without feeling like they are losing loyalty from their clientele. More

Loose change I appreciate the guy who took my all quarters leaving the nickels and dimes. Would have made for hard time feeding the meter without them. I appreciate the guy who took my all quarters leaving the nickels and dimes. Would have made for hard time feeding the meter without them. More

Car service Mike Bayer / James Britt I called service 2 weeks ago I spoke to Mike , I told him I was coming in from Houston I asked if I need to make an appoin Mike Bayer / James Britt I called service 2 weeks ago I spoke to Mike , I told him I was coming in from Houston I asked if I need to make an appointment he told me no just bring my car in. I took 2 days of PTO to bring my car in. i get there this morning 8/30/2018 at 7am only to be told (by James Britt) they couldn’t check my car for me to bring it another day! Told him that I took PTO, so that he can get my car fixed from a wheel allignment and a noise it makes when I press on the brakes.. He didn’t care what I had to say!!! I’ve only had my car since May and have had this issue since then. Even Took my car to a ford dealership in Houston. They said they fixed the issue but they did not. I shouldn’t be having to go through this. You’d think they’d care since I came in from Houston. Who wants to take PTO to get their car fixed and then being given the run around? Not me but here I am!! ******Jessika Diaz/Dale Lopez I do have to say the only one that I can compliment was the guy who changed my oil, Jonathan More

Unexpected repair Everyone was very helpful. All work needed was explained in lay terms. Dave was very professional and patiently explained process. Appreciate his a Everyone was very helpful. All work needed was explained in lay terms. Dave was very professional and patiently explained process. Appreciate his attentiveness. Very pleased. More