Northside Ford

I was looking for a Ford Fusion Hybrid, and thought about going to Northside Ford. I checked them out over their website and had entered some information there. Jason quickly contacted me and kept in touch going to Northside Ford. I checked them out over their website and had entered some information there. Jason quickly contacted me and kept in touch about once a week, while I shopped around for which model of the Fusion I wanted. One day, without notice, I walked in and was immediately greeted by folks there, and shown to Jason's office, whom was working later in the day, so I met up with Marty Martinez. Marty took over for Jason until Jason arrived later, so Marty and I went and did a test drive. The car has a lot of technical features, including the navigation system, satellite radio, the backup camera, SYNC, etc., and Marty went over some of the highlights of all the features. By then, Jason had come into work, and I got to meet him. I left shortly after. Once my finances were firmed up, which took a couple of weeks, I called to make an appointment with Jason and told him I was coming to buy a car. I was a few minutes early to my appointment, but Jason was there, ready to go. We went and picked out which car I wanted, did a once over to make sure everything was ok, and then went for a test drive on surface streets. We returned to the dealership to start the paperwork. The paperwork portion was the most pleasant I've experienced. We didn't talk price or haggle, but I went in with a set limit, which was below MSRP. I figured I'd have to haggle when the purchase order was drawn up, but the price on the purchase order was well below my limit. Jason then got the ball rolling on getting the car ready while I went over to settle up with the financial guy (sorry, don't remember his name, but he was very nice and respectful too), and then back to Jason's office for a detailed explanation of the manuals, the SYNC system, and then out to the car for hands on explanation of all the features of the car. Jason made sure that we got an antenna for the radio before letting me leave the lot. Jason, Marty, and others treated me with respect and professionalism which can be rare today. They were very patient with showing the car, especially on the day I showed up unannounced. Jason kept up in contact with me, not pressuring me to come in or anything like that, but just a friendly, "hey, we're still here when you want to come and look or buy cars." I look forward to giving Northside my business again in the future. More

This is the second vehicle that I have purchased from Northside Ford in the last 10 months. In December 2009 I purchased a 2010 Ford Focus. Northside Ford was recommended by USAA. The reason I purchased Northside Ford in the last 10 months. In December 2009 I purchased a 2010 Ford Focus. Northside Ford was recommended by USAA. The reason I purchased the Focus was price, dealer friendliness and the respect that was given to me and my wife. I purchased the 2010 F150 because of the service I received on the Focus. I've been back to Northside Ford on several occasions for routine maintenance. Each time the service staff was knowledgable, friendly, and very professional. For example during a recent storm the Focus picked up a nail in the drivers side front tire. I called the Ford 24-hour service help line. A truck came to my house in less than 30 minute and replaced the defective tire with the spare. The next morning I brought the bad tire to Northside Ford. The storm knocked out power to Northside Ford so they were not able to repair it immediately. I left the tire with the service department. Several hours later with power restored, I received a phone call at work to pick up the tire. Northside Ford placed the tire back on the Focus and tested the vehicle to ensure it was working properly. In July I began to think about replacing our 1996 Dodge Grand Caravan. I contacted Danny Armstrong during a visit to service the Focus. He showed me several options. During the next two months we exchanged emails and phone calls regarding the purchasing of a truck. Last week I met with Danny to test drive an F150. After discussing the vehicle with my wife, I returned to Northside Ford where Danny let me take an F150 home for an overnight test drive. I showed the F150 to several knowledgable friends. They told me the quality of the F150 was excellent and the price could not be beat. After my wife test drove the F150 we were convinced we wanted to purchase the truck. At no time did I feel any pressure to purchase either the F150 or other vehicle. My relationship with Mr Armstrong was professional from the start. Northside Ford beat the USAA and Edmunds recommended price for the F150. They gave me more money for my trade-in than I expected. To get one of the incentives we had to finance part of the F150 thru Ford Motor Credit Company. Normally this is an intimidating experience. Not so with Northside Ford. The credit manager walked us thru the process of completing the forms and submitting them over the Ford Intranet to Ford Motor Credit. In minutes the financing was approved. Northside Ford and their entire staff has my highest recommendation. More

This is the 2nd purchase we have made from Northside Ford and will continue to purchase our vehicles from these fine folks for years to come. They are not only helpful but honest as well! Thank you Curtis and will continue to purchase our vehicles from these fine folks for years to come. They are not only helpful but honest as well! Thank you Curtis and Wayne - you guys made our purchase a VERY positive and easy experience! You guys make a GREAT tesm! More

Our sales person was Keith Gatzke. We told him what we were looking for and what we were looking to buy and he made some suggestions. Very professional without being pushy. He either know the answers to were looking for and what we were looking to buy and he made some suggestions. Very professional without being pushy. He either know the answers to all of our questions or was able to find the answers quickly. Bottom line, we feel we bought a great truck and a great price! More

I was very pleased with the personal and professional service I received from Charles Young. Northside Ford had a great inventory and were very competitive on the new vehicle price, trade-in value, and w service I received from Charles Young. Northside Ford had a great inventory and were very competitive on the new vehicle price, trade-in value, and were also able to beat the pre-approved financing that I had arranged. The vehicle was immaculately clean at delivery and the systems review was complete and well done. Al in all this was one of the best new vehicle purchases I have experienced. More

Both Jack and James were very friendly and helpful on making the deal and my family welcome. Although the wait was somewhat lengthy the final outcome was very positive. Marian the receptionist was also making the deal and my family welcome. Although the wait was somewhat lengthy the final outcome was very positive. Marian the receptionist was also very friendly. I would recommend this dealership to anyone interested in best experience. More

There are no words that I can express or really say about this dealership and my sales rep, Charles Young. I have been bragging to friends and family of how good this dealership is and how the customer servi this dealership and my sales rep, Charles Young. I have been bragging to friends and family of how good this dealership is and how the customer service is Triple "A" in all places. Mr. Young is beyond reproach and is the Top Salesman of the DECADE. Great attitude, trustworthy, dedicated and very passionate about getting you in a car of how you want it! I call him my BIG BROTHER from ANOTHER! Always greeting you as you walk into his office or if he's walking around the dealership! It is a true blessing to move from Kansas and come here to find such great customer service and satisfaction. I would recommend this dealership to anyone and everyone! They should open up dealerships across the globe! NORTHSIDE FORD IS #1!!!!!!!!!!!!!!!!!!!!! More

Between my wife and I, we are typically in a vehicle purchase cycle about every 3 years, and to be honest I look forward to it about as much as I look forward to my annual physical. Vehicle shopping is purchase cycle about every 3 years, and to be honest I look forward to it about as much as I look forward to my annual physical. Vehicle shopping is usually a painful but necessary fact of life...that was until I met Garrett Alderman and the fine folks at Northside Ford. I am a third generation San Antonian and have been on the majority of the car dealerships in the San Antonio area throughout my life, but have NEVER experienced anything remotely close to the positive experience that I've recently had while at Northside Ford. As a smart shopper in the computer age, I had spent the better part of the last year doing my due diligence visiting all the other area Ford dealerships online and in person, but in the end no other dealership had the final critical component; the unique sales approach and style of Garrett Alderman. I visited the lot on the afternoon of August 14th and Garrett showed us a few vehicles and was very thorough about answering all of our questions and made sure to point out all the critical features of the F-150. I found great prices on the trucks out at Jennings Anderson Ford, but in the end I felt that I owed it to Garrett to come visit with him one last time before I made my final decision purchase. So, this past Saturday evening, exactly 4 weeks since we last stepped on the lot, I stopped onto the lot and to my surprise, Garrett remembered me and my family and the exact vehicle that I had been shopping for, an F-150 (he even remembered the exact color and spot on the lot of the last vehicle we looked at...amazing). From there on it was just a matter of picking out the final vehicle that I wanted and then getting on with the paperwork. Garrett's manager and the rest of the team were stellar and made closing the deal as painless as possible. A lot can be learned from Garrett's low-pressure style and high customer service approach, as HE is what brought me and my family back. You now have a family of customers for life. Thank you Garrett and thank you Northside Ford! William Galvan More

I enjoyed my visit to your dealership saturday the 4th of September 2010. My sales person was Ryan Sandvig and he was not only great with customer service he did his best to give the deal that i wanted. Unfo September 2010. My sales person was Ryan Sandvig and he was not only great with customer service he did his best to give the deal that i wanted. Unfortunately, we did come very close to matching the deal that i wanted however, we did compromise and i bought a certified used F-150 XLT. I am returning to the dealership this wednesday so we can put on the running boards and get the truck detailed. My experience was exciting because we had most managers and even the general manager trying to give me the best deal possible. I have to say i was determined on getting the deal i wanted and we got close enough and i was convinced that it was the best we could do. Overall, i am pleased with my visit and i will recommend future customers. More

Jack Clarkson was outstanding!!!! He was very friendly. He is a key example of what a great car sales man should be. My experiance with him was great, because of Mr. Clarkson I will shop at North Side Ford He is a key example of what a great car sales man should be. My experiance with him was great, because of Mr. Clarkson I will shop at North Side Ford for years to come. Mr. Clarkson deserves a promotion as well as a raise, I have been to a few dealerships and was not pleased with the customer service. If you are looking for a car, contact Mr.Clarkson at North Side Ford, You will not be amazed at the great customer service Mr. Clarkson provides. Thank You Jack for all your help. Stephanie More