
Northside Ford
San Antonio, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Outstanding customer service and Charles made the whole experience easy and enjoyable. Top notch service experience easy and enjoyable. Top notch service More
This dealership rates good in sales service because the customer is getting a new vehicle and that is relatively easy. When is comes to Service - Forget It! This is not an employee problem, but a dealer p customer is getting a new vehicle and that is relatively easy. When is comes to Service - Forget It! This is not an employee problem, but a dealer problem. I had a recall on my truck, I took it in just the notice said. Service told me I needed to leave my truck for 3 to 4 days just to see if it qualified for the recall, then they would order parts and put in line for repairs. They had 90 cars in for electrical. It took the one week to even look at it. I could not pick up my truck and bring it back, as I would loose my place in line. This is not just due to the COVID, even though it is worse now. Northside Ford has always made it hard to bring a vehicle for recalls/repairs. When you take your vehicle in, your told how much it will be if not covered under a warranty or recall. Which is an unrealistic amount. NS Ford charges $140 to just plug in the tool that reads the check engine light. Auto Zone will do this for free. I agree with the others, Northside Ford customer service is the worst! More
I bought a truck last month love the truck loved my sales rep. Long story short left my Cadillac Escalade there over the weeekend to finish my finance on Monday we’ll N accident happened on that Saturday and rep. Long story short left my Cadillac Escalade there over the weeekend to finish my finance on Monday we’ll N accident happened on that Saturday and my Escalade was crashed into: no longer having a clean car fax etc. I wasn’t called or told about this until they ushered me in to sign papers on the new truck . I wasn’t called I’ve The Weeknd when it happened and only after they knew that I had committed to the other vehicle did they tell me . Just not a very honest way to do business . They didn’t even offer me an apology anything as a company the sales rep on the other hand did offer an apology and he again was great but the dealership very much so not honest More
We were looking to purchase a particular vehicle and was told salesperson had keys in hand. We rokd him we were coming to purchase the vehicle not look at it but purchase it. He said come on down. Upon arr told salesperson had keys in hand. We rokd him we were coming to purchase the vehicle not look at it but purchase it. He said come on down. Upon arrival we were told another salesperson just came and got the keys 10 minutes ago and the vehicle was sold. A call would have been nice since we were driving from about 2 hours away. Instead he tried to sale us something similar which wasn't similar at all it was missing the one feature we told him we wanted. I'm just wondering how you look at and buy a car in 10 minutes? We are very disappointed. More
Jason, Trey and team were great to work with! They’ve got the car buying process down to a T. I always dread a trip to the dealership, but I highly recommend Northside Ford for your car purchase needs as the the car buying process down to a T. I always dread a trip to the dealership, but I highly recommend Northside Ford for your car purchase needs as they were friendly, quick and knowledgable. More
Great dealership and great service from Marty Martinez at Northside Ford in San Antonio I have been a loyal customer for the last 10 years and I am about to purchase another truck from them in. February 2021 Northside Ford in San Antonio I have been a loyal customer for the last 10 years and I am about to purchase another truck from them in. February 2021!!! More
Charles has always helped me and is honest. I will always return to him for my car buying needs. Overall great guy! See him soon! return to him for my car buying needs. Overall great guy! See him soon! More
They hsd my truck for 7weeks they change 3 parts and the truck and the ac die. I have called several times no response. This is the worst deslership ever. If you want good service and for car or truck and y truck and the ac die. I have called several times no response. This is the worst deslership ever. If you want good service and for car or truck and you want your vehicle be fixed go to Gunn or Cavader. More
There are good people here but unfortunately the typical stereo type of the "car dealership" are true here also. Pricing games with dealer add on's, finance add on's, and etc. The dealer add on's are SCAMS! stereo type of the "car dealership" are true here also. Pricing games with dealer add on's, finance add on's, and etc. The dealer add on's are SCAMS!! Just a way to get their price up to where they want no matter the so called "bonus cash or any other incentives" they may offer. My family has bought several vehicles from this dealership only cause the distance factor and location. If there was another dealer closer or one who happen to have the right one I was looking for, I would had gone there. The sales manager argued with us about the fact we were disputing have to pay for the dealer add on's more than he was trying to sell the vehicle. Another sign of shady business and one manager who I think is the Fleet or Internet sales told me " You drove all the way up here to dispute something" even though I was coming to drop off a family member for service. Just plain rude and certainly not customer friendly! The last vehicle I bought from this dealership will be my last, due to the experience. I was told to come up and make a deal and get an offer for a trade in. Keep in mind I had received a letter stating I would “receive Top Dollar" for my trade. That was further from the truth!!!!! They offered me bottom dollar cause " the person who grades cars was gone" so I guess I was either given a low bid cause they didn’t know what they were doing and or the top dollar was a scam just to get you in the door. I drove off and left, then on the way home the salesman/middleman calls me and asks why I left. I said because you said we couldn’t make a deal and shook my hand. Typical, why can’t you just be HONEST for once and be transparent, but I guess it’s easier to scam people and make more profit then to sleep good at night and know your honest. I could go on and on, but bottom line is don’t go to this place, and if you do bring a cpa, a lawyer, and a ford rep on cell phone to aid in knowing the lies, scams and pricing misleading. More