Northside Ford

I have now bought 4 vehicles with Marty at Northside Ford. Marty know the Ford product line and is a good listener. Ford. Marty know the Ford product line and is a good listener. More

On July 17 ,2023 I took my 2020 F250 for service after making an appointmentThe service person told me it would be 1 week. It has been almost 2 weeks and my truck has not been touched. They keep lying to making an appointmentThe service person told me it would be 1 week. It has been almost 2 weeks and my truck has not been touched. They keep lying to me that they don’t have a tech to work on my truck, they are dishonest and unprofessional. They also said they had 24 vehicles ahead of me 7 days after having the truck in their possession. I honestly lost trust and respect for their brand. Today is July 29 ,2023 and I still don’t have Mr truck. The issue is an door actuator. More

Worst service department. My car has been sitting at this dealership for six days for a warranty repair which to them is not a priority. They do not provide with a loaner or My car has been sitting at this dealership for six days for a warranty repair which to them is not a priority. They do not provide with a loaner or rental until they supposedly diagnose the problem which could take several days or weeks, apparently. Do yourself a favor and take your car somewhere else. I heard blue bonnet ford is way better. You have been warned More

Stay far away. Bought a 2020 Escape from them. Just found out they lied and deceived us. Payed over $2000 for extended warranty that they claimed Ford insisted on a Bought a 2020 Escape from them. Just found out they lied and deceived us. Payed over $2000 for extended warranty that they claimed Ford insisted on and that was a lie. Also said we had 0% intrest but they back ended 3.18% on the loan. Went to Southway Ford and they showed us how Northside screwed us. Looking for a lawyer to sue them. More

Absolute worst service department ever! Made appointment for service, back-up camera not working. Brought in the car and they said it would be 7-10 days the electric department of service Made appointment for service, back-up camera not working. Brought in the car and they said it would be 7-10 days the electric department of service. They wanted me to leave my perfectly drivable car just sitting on their lot for 5-7 days waiting to be diagnosed! This is my third time going to Northside, and each time has been a total disaster. Never again. More

Just called Northside ford service department. After 24 rings someone picked up and said she would transfer me to the service department. After about five minutes of listening to recordings about After 24 rings someone picked up and said she would transfer me to the service department. After about five minutes of listening to recordings about how great they are to work with and still no pick up …………….. I gave up. More

Warranty sucks. Treat costumer that pay with preferences. Since you’re not paying anymore . Convenient. Treat costumer that pay with preferences. Since you’re not paying anymore . Convenient. More

A big thank you to Sam Gonzalez/Northside Ford Accessories Department. I had his department install a suspension lift on my new 2022 F 150 Ford Truck along with new tires and wheels.. He walked Accessories Department. I had his department install a suspension lift on my new 2022 F 150 Ford Truck along with new tires and wheels.. He walked me thru the tire/wheel/lift selection. Sam had the truck ready in one day. Great service and he is very knowledgeable about the ins and outs of lift selection and installation. Sam was very polite, informative and professional during the entire process. The truck came out great. I receive a lot of complements on it, and the ride quality is fantastic. More

I have bought three vehicles from this dealership and have never had any issues. They take care of their customers. My salesman, Jason Pelmear, did an excellent job keeping me up to date on the delivery have never had any issues. They take care of their customers. My salesman, Jason Pelmear, did an excellent job keeping me up to date on the delivery date of my Bronco. We had to change the order information several times. I would highly recommend him if you are looking for a good salesman. More

Was either lied to or the sales staff was uninformed, but did not care to confirm before telling me that I would be given a spare key. After I got back from TDY I called to see about getting my spare key an did not care to confirm before telling me that I would be given a spare key. After I got back from TDY I called to see about getting my spare key and was suddenly told that I would not be receiving one. I was told that it was because my truck was blue certified, but I was never told this prior to signing the contract. I was explicitly told that I would be getting a spare key during negotiations. You will be lied to if that is what it takes to get you to purchase a vehicle. More