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Northside Ford
San Antonio, TX
1,098 Reviews
Northside Ford is Ford Triple Crown Award winning dealer serving San Antonio and South Texas! With our world class service department and full service body shop we are here to serve your every need. We can help you whether you are looking for a new Ford or a quality pre-owned vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,098 reviews
October 21, 2014
Great experience! Buying my new truck couldn't have been easier. From start to finish I never felt pressured or taken advantaged of. I would recommend this dealership Buying my new truck couldn't have been easier. From start to finish I never felt pressured or taken advantaged of. I would recommend this dealership to anyone looking for a new or used vehicle! More
by trent123
Employees Worked With
September 29, 2014
New Car Purchase at Northside Ford From my first call to until I purchased a Fusion Hybrid; Charles Young was courteous, informative , and straight forward in his dealings with me. I f From my first call to until I purchased a Fusion Hybrid; Charles Young was courteous, informative , and straight forward in his dealings with me. I feel that I received a fair price. I drove away from Northside feeling that not only did I work with a salesman with the right way to conduct business but also a friend. More
by saencino
Employees Worked With
Henry "Enrique" Reyes
September 25, 2014
Excellent no hassle We went in window shopping and drove away in a new truck. Mickey was an excellent sales rep! Dealership was easy to do business with and negotiations We went in window shopping and drove away in a new truck. Mickey was an excellent sales rep! Dealership was easy to do business with and negotiations. More
by esaenz612
Employees Worked With
September 23, 2014
By far the best customer service you could ask for! My fiancé and I just purchased a new Ford Escape and the staff was incredible. Making such a big purchase can be a little overwhelming, especially wh My fiancé and I just purchased a new Ford Escape and the staff was incredible. Making such a big purchase can be a little overwhelming, especially when you're six months pregnant. Larry and his manager Charlie really went above and beyond to make this a positive buying experience. Sometimes it's the little things that count and the vehicle did attract us but the personnel sealed the deal. I'd recommend this dealership to anyone, they really do care about their customers. More
by christinenicole84
Employees Worked With
September 08, 2014
Chris Brand is a GREAT Salesman. I have purchased 2 vehicles from him in the past 6 months and will recommend him to anyone. Always a great car buying experience. I have purchased 2 vehicles from him in the past 6 months and will recommend him to anyone. Always a great car buying experience. More
by Kenner
Employees Worked With
Chris Brand
September 02, 2014
To say they lack professionalism would be an understatement This is the second vehicle I have purchased since graduating from college and beginning my teaching career. I went with a Chevrolet first, and I was e This is the second vehicle I have purchased since graduating from college and beginning my teaching career. I went with a Chevrolet first, and I was extremely satisfied with the buying experience. I anticipated much the same with a company as established as Ford. I, however, was greatly disappointed. There is no way this purchase could have been any more stressful, rude, and generally unprofessional. There is no way I will ever return to this company and I will certainly not recommend for to anyone. Not because of the vehicle, which I happen to love my new car, but the sales team, finance team, and other individuals employed at this site did as little as they could to be efficient and effective in their daily business practices. It took three days to take care of paperwork to buy the vehicle because the salesman continuously called me "mija" and in a condescending way tried to offer me life advice. Out of politeness, I didn't correct him, however, being an established woman who was purchasing the vehicle on my own merit, this did not bode well with me. When I went into financing, they made a mistake in calculating the amount I make a year and entered it as if I make that much in a year. The financing was completely thrown off and instead of immediately communicating this, the finance department redid the paperwork and after several hours waiting only then told me of the mistake and the double time was due to the fact they had to re-calculate everything. Due to this delay, I was late to a going away dinner that was for me and had to come back the next day for them to simply wash my car, which incidentally took 2 hours. I have never heard of a carwash take so long in my life. In order to make this sale, I traded in my Camaro which by chance had been rear ended previously. I did have an estimate from another car dealership for how much it would cost to return the car to its normal state. Northside Ford, without creating their own estimate or checking that this number was acceptable by the insurance that would be repairing my car, accepted what would be the payment made by the car insurance as my down payment for 2,800.00. The reason I purchased a new vehicle was because I was moving to California and wanted a car that was more reasonable than the Camaro. Two weeks later, I was moving, and on my drive as I was 10 hours from San Antonio, my car salesman calls me in a panic and tells me that I have to bring the Escape back or send him nearly 1,200.00 immediately. I originally told Charles that I didn't want to/nor could I afford a down payment and was using my trade in as down payment. So when he called and told me to bring the car back and I asked him if he had spoken to the finance department to add the amount to my note, he got upset and frustrated. Our conversation ended with him hanging up on me. Once in California, Northside Ford sent me a new contract with arrows of where to sign and didn't tab one, so I didn't sign it. They swore they did arrow it and it was a failure on my part. They even told me that it was on camera. I later spoke to a manager who let it slip that they do not have cameras in all offices. About 29 days after the purchase of my car, Northside Ford had maintained possession of my Camaro and received the insurance payment for the repairs from the insurance office. However, my financer of my Camaro began to call and say I had missed payment. Due to negligence on part of Ford, I now have a mark against my credit for not paying on time. I again called and spoke to my salesman and instead of directing me to the finance department, he swore to me that the finance department had taken care of it. I then received another collector call trying to remand payment and conference called the salesman as proof of non-payment. He then believed me and payment was sent after. Unfortunately, due to the lack of timeliness on part of Northside Ford, their tardiness is now on my credit report as more than 30 days past due. I have never heard of this happening before. All of this. This is unacceptable and I feel that Ford, a company that typically is known for quality would be greatly disappointed to hear that customers are being mistreated to this degree. More
by NorthsideFordDissapoints
Employees Worked With
Charles Young
August 27, 2014
Best Customer Service! Fast, friendly service. Zach Thompson treated us like he really cared for his customers. Customer service and loyalty is very important to us, and we Fast, friendly service. Zach Thompson treated us like he really cared for his customers. Customer service and loyalty is very important to us, and we will definitely be back, as well as refer family and friends! More
by J&ASmith
August 27, 2014
Northside Ford is excellent to deal with We bought a 2012 Fusion in 2011 from Northside Ford because it was priced significantly less than a Boerne ford dealer, and just traded it in on a 201 We bought a 2012 Fusion in 2011 from Northside Ford because it was priced significantly less than a Boerne ford dealer, and just traded it in on a 2014 Fusion from Northside Ford in August. Jason Pelmear was our Sales Consultant in 2011 and we asked for him again when we bought our 2014 Fusion. Jason was excellent to work with, very knowledgeable, and made the trade-in and buying process very easy. He took a lot of time to show us all the new features of the 2014 model. There was absolutely no pressure in the sale, trade-in or financing process. Northside Ford is a excellent dealer, both in sales and service and we will use them and Jason Pelmear again. More
by coachspooky
Employees Worked With
August 18, 2014
Awesome Robert Rodriguez of Northside Ford made buying my new car super easy. He found exactly what I wanted and we wrap it up very quickly. Robert Rodriguez of Northside Ford made buying my new car super easy. He found exactly what I wanted and we wrap it up very quickly. More
by shelley.g.walter
August 06, 2014
Chris Brand is an amazing knowledgable sales consultant My "mom-mobile," is ten years old. It was time to pass it down to our teenage driver and get me a new car. I prolonged buying a vehicle for months bec My "mom-mobile," is ten years old. It was time to pass it down to our teenage driver and get me a new car. I prolonged buying a vehicle for months because I dreaded the purchasing process and the fear that I would not get the best possible deal. A family member highly recommended Northside Ford saying it was the most reliable, trustworthy, and reasonably priced. They were correct! A few day ago, I had the pleasure of working with sales consultant, Chris Brand. Mr. Brand was very professional and most importantly attentive to what I was seeking in a car and payment. In a short amount of time, he was able to find me a beautiful Ford Edge with more features and at a lower price than I initially expected. I was exceptionally pleased with Chris Brand and Northside Ford. In the future, my family will exclusively shop at Northside Ford for vehicles and work with Chris Brand as our sales consultant More
by Kellye Dear
Employees Worked With
Chris Brand
