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Northside Ford
San Antonio, TX
1,098 Reviews
Northside Ford is Ford Triple Crown Award winning dealer serving San Antonio and South Texas! With our world class service department and full service body shop we are here to serve your every need. We can help you whether you are looking for a new Ford or a quality pre-owned vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,098 reviews
September 18, 2016
Thanks Travon I appreciate Travon's help and Charles assistance...would have loved it a whole lot better if I was able to get that silver truck more than the red on I appreciate Travon's help and Charles assistance...would have loved it a whole lot better if I was able to get that silver truck more than the red one... More
by Sam 123
Employees Worked With
Travon Sherwood
September 13, 2016
Collision Repair department My truck was taken to their collision repair department back in May. It was there for more than 2 months, where no communication from my point of con My truck was taken to their collision repair department back in May. It was there for more than 2 months, where no communication from my point of contact by the name of Mike Himple (not Anderson) was given to me on the status of my vehicle and I had to continuously had to call in to get a status. And everytime I would receive the same status of "Your car is in the body shop being painted, it should be ready in the next two days". During that time while it was being serviced, my rental car from Enterprise exceeded my days allowed by my insurance because the collision center had taken so long. So instead of the collision center walking over to the rental car office, which I mind you, is in the SAME BUIDLING as the collision center, I was charged on my credit card $300. I had to call the collision center again and have them go over there and communicate with them that they would be covering the cost. I shouldn't have to do that due to the fact its their job to take care of their customers. I was finally working with Rob Straum the manager of the collision center who was quite helpful and he began expediting the process. Once I finally received my truck two and half months later, I noticed that my truck pulled to the right side where the point of impact was at. I'd truly hope that they would have test drove my vehicle to make sure. So I had to take time out of my work schedule and drop my truck off once again. Yes, they did bring it back to me at my office by one of their drivers and with him driving it, you'd really think they would see that it still was pulling to the right again, but no. I noticed it for a second time where this was not done correctly. So I had them re pick up my vehicle and fix it. Finally it was done correctly. I understand that things get busy in different types of businesses. They had a recent hail damage surge of vehicles, but it shouldn't take over 3 months to FINALLY get my truck working completely right. And it'd be one thing if I didn't have to pay anything. I had to pay my 500 dollar deductible as well. I am highly dissatisfied with this location. I even spoke to a good family friend who is a GM for Anicra Ford in Floresville by the name of Andy xxxxx, who apologized on their behalf and he pointed me in the right direction. More
by bmcwhorter
Employees Worked With
Mike Himple and Rob Struam
September 13, 2016
Very helpful salesperson Eric Lowe was extremely helpful. He was very friendly, professional and he helped us get an excellent deal on the price, trade-in and financing. Eric Lowe was extremely helpful. He was very friendly, professional and he helped us get an excellent deal on the price, trade-in and financing. More
by Alfonso Pena
Employees Worked With
Eric Lowe
September 08, 2016
Traded for a New Car I gave this a 5 star rating due to the fact they did all they could to helps trade in our car and upgrade for a good price I gave this a 5 star rating due to the fact they did all they could to helps trade in our car and upgrade for a good price More
by Rick Pinette
Employees Worked With
Ronnie Mitchell
September 07, 2016
Bad experience corrected by Doug Walls/ Alex Contes My truck had a manufacture defect- the window sealant was not completely sealed allowing water damage to occur. I took my vehicle into Northside ford My truck had a manufacture defect- the window sealant was not completely sealed allowing water damage to occur. I took my vehicle into Northside ford on San Pedro ave in San Antonio, Tx. It was complete run around and contradicting by Richard, Michael and Mike in Service. I hope no one has to deal with this team specifically. But that is not the point of this review. In an attempt to correct/ rectify the situation with my truck; Doug Walls (Detail Manager) and Alex Contes (detailing technician) did an amazing job! Doug walked my husband and i through the entire detailing process and explained everything he would be doing from beginning to end. He was very prompt and accurate on his time frame. He was HONEST- much appreciated from previous bad/ contradicting service. Then Alex surpassed our expectations with his remarkable work. He not only cleaned our vehicle damage from the manufacture defect but he did additional detailing inside and out. It literally looks and smells like a brand new vehicle. He was very polite and made us feel very comfortable. I definitely recommend Doug and Alex for any and all detailing needs. I will definitely be taking my three vehicles to them for detailing. Very high quality work!!! More
by pc
Employees Worked With
Doug Walls, Alex Contes
September 07, 2016
Best Experience I have purchased several cars in the past 30 years and this was the best. The selection and the detail that they go through to make it so is incredib I have purchased several cars in the past 30 years and this was the best. The selection and the detail that they go through to make it so is incredible. I have purchased 2 vehicles from them and I would recommend them to everyone who is looking for a car. More
by Maldonadoroberto
Employees Worked With
September 06, 2016
Excellent This is the best car buying experience I had. Kenny and all the others I worked with were very helpful and very friendly. We we're really taken care o This is the best car buying experience I had. Kenny and all the others I worked with were very helpful and very friendly. We we're really taken care of from the moment we arrived until the moment we left with our beautiful new car. All of them helped us get the best deal we could possibly get. I will definitely recommend them to all my family and friends. More
by John
September 04, 2016
Northside ford is the way to go I've been to many ford dealerships in the past but since my experience with northside ford I will not have to look around in the future, ramiro Sepulv I've been to many ford dealerships in the past but since my experience with northside ford I will not have to look around in the future, ramiro Sepulveda provided me with the perfect truck for me answered all questions and more than I never thought and was very professional. More
by Ford150
Employees Worked With
Ramiro Sepulveda
August 22, 2016
AMAZING! I give NSFORD and the employees I worked with 5 stars because they went above and beyond to not only help me find thee exact car I wanted but took car I give NSFORD and the employees I worked with 5 stars because they went above and beyond to not only help me find thee exact car I wanted but took care of me and my wants as well. Even with the weather acting up they went above and beyond and made my first experience with NSFORD one to remember. I look forward to doing more business with this outstanding group of guys. I was able to trade in and drive off in my CPO mustang within only a couple hours. Highly recommend ALEX MANCILLA he was a great help and a real pleasure to do business with. CHARLES WILLIAMS greeted me right away and made me feel at home. He told me that him and his team would do everything possible for me to leave in the car I wanted. ROB RODRIGUEZ handled my financing and was not only extremely knowledgeable, he provided me with the best possible package for my car. Big thanks to the team and to everyone I worked with. More
by JakeRob1023
August 21, 2016
Love my new F 150 Mary Ellen was great! She was very helpful in all facets of the purchase and I would highly recommend her if you are looking for a new Ford. Mary Ellen was great! She was very helpful in all facets of the purchase and I would highly recommend her if you are looking for a new Ford. More
by RBR64
