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Northside Ford
San Antonio, TX
1,099 Reviews
Northside Ford is Ford Triple Crown Award winning dealer serving San Antonio and South Texas! With our world class service department and full service body shop we are here to serve your every need. We can help you whether you are looking for a new Ford or a quality pre-owned vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,099 reviews
October 26, 2018
Finance and sales will try to screw you! Lots of secrecy and double talk. I have never had a car buying experience go so wrong and I am still finding out things they pullled a month later. Lots of secrecy and double talk. I have never had a car buying experience go so wrong and I am still finding out things they pullled a month later. Give them a honest survey on the Ford survey and they will try to get you to enhance your survey with petty car washes and free line jobs. They are trying to keep a refund from unused warranty on my trade in as part of the payment for my new truck. I specially told them no and they snuck it in anyway. I have been waiting and checking the mailbox for a month for that rebate which was close to $3000 only to call today and find out they were trying to keep it. The finance manager even told me during closing that i was getting a refund back from the warranties and also my gap insurance from the previous loan. I have not received one cent. When I called he said it was a separate form to sign that said I was forfeiting the refund. I have no such form in my paperwork. He said we could take it off and the loan and payment would go up even though I agreed on an amount to be financed on the buyers order. Shady does not do justice to this dealership. I warn anyone and everyone to stay away and I mean far away! More
by Fordsforlife
September 28, 2018
Could not use coupon because oil for 2016 Honda is not stock Have N.S. Ford coupon sent me by mail but could not use it. Although N.S. ads say they service "all makes of vehicles" they would not do an oil change Have N.S. Ford coupon sent me by mail but could not use it. Although N.S. ads say they service "all makes of vehicles" they would not do an oil change for me. My 2016 Honda Owner Guide " Specifies Premium Grade 0W-20 detergent oil and the N.S. coupon provides Motorcraft Synthetic Blend which would surely meet Honda approval. The service man only had a pretty lame excuse that N.S. only had the 0W-20 oil in bottles so it would therefore cost me $20 extra. How can N.S. be in business and not stock the popular 0W-20??? How many other coupons have been voided (at $20 each) by N.S,. using this fake "bait and switch" reason?? Lesson learned: Don't trust N.S.Ford ads or info. More
by Honda man
Employees Worked With
September 11, 2018
Valued accounts They will write down a price and they will honor the deal for a month! I’m still waiting on my full detailing but it difficult to get this done when y They will write down a price and they will honor the deal for a month! I’m still waiting on my full detailing but it difficult to get this done when you live out of town and have to make an appointment. Ford corporation ought to make it easier for these dealerships to service accounts without feeling like they are losing loyalty from their clientele. More
by My Money
September 10, 2018
Loose change I appreciate the guy who took my all quarters leaving the nickels and dimes. Would have made for hard time feeding the meter without them. I appreciate the guy who took my all quarters leaving the nickels and dimes. Would have made for hard time feeding the meter without them. More
by Mudd 65
Employees Worked With
Gary
September 08, 2018
Purchas of 2018 Ford Focus via internet The dealership had the vehicle I wanted at an excellent price. I looked around and no local dealers could match the price. I drove 2.5 hs to the deale The dealership had the vehicle I wanted at an excellent price. I looked around and no local dealers could match the price. I drove 2.5 hs to the dealership and the internet sales person Carl was very profesional, had the vehicles ready for me to test drive and was very acomodating. The only thing I didn’t like is that he never mentioned to me the dealer adds!!! Only after I tested the vehicle he showed me all the adds that added around 1,700 to the vehicle. He told me that he would only charge me for the tint and I agree to that. After he gave me the RICHARD price with taxes and Fer the Sales Manager walked in and in a very rude way said that that was not the price and they ne sed to add another 1300 to the vehicle price. He almost told me if I didn’t like go somewhere else. Carl intervened and brought the Sales Director who was very nice and told me that they will honor the original price.!!! After the purchase was done I told the sales director that with a sales manager like that he was more likely to loose customers rather than gain them. Thanks to the attitude of the Sales Director and Carl I would consider NS Ford for my future vehicle purchase. More
by Ford guy
September 06, 2018
Awsome Jon Moreno is my new service advisor . He does a great job for your service dept.....I will not take my truck to jiffy lube anymore ..... Jon Moreno is my new service advisor . He does a great job for your service dept.....I will not take my truck to jiffy lube anymore ..... More
by Jeffgordon
Employees Worked With
Jonathan moreno
September 06, 2018
Horrible Experience Went there to get my car body work done. When I picked the car observed issues with my sliding door opening...It was not working at all ...Which was w Went there to get my car body work done. When I picked the car observed issues with my sliding door opening...It was not working at all ...Which was working fine earlier...And they didn't want to listen the issue and didn't take ownership ... Kept repeating we didn't touch your door... Which was very disappointing.. More
by VVT
Employees Worked With
Mike Anderson
September 05, 2018
Tune up Great customer service. Javier Perez was very detailed and explain all service done to vehicle. Javier always go above and beyond. I will continue to Great customer service. Javier Perez was very detailed and explain all service done to vehicle. Javier always go above and beyond. I will continue to use North side ford. More
by Lookouts@12
Employees Worked With
Javier Perez
August 31, 2018
Car service Mike Bayer / James Britt I called service 2 weeks ago I spoke to Mike , I told him I was coming in from Houston I asked if I need to make an appoin Mike Bayer / James Britt I called service 2 weeks ago I spoke to Mike , I told him I was coming in from Houston I asked if I need to make an appointment he told me no just bring my car in. I took 2 days of PTO to bring my car in. i get there this morning 8/30/2018 at 7am only to be told (by James Britt) they couldn’t check my car for me to bring it another day! Told him that I took PTO, so that he can get my car fixed from a wheel allignment and a noise it makes when I press on the brakes.. He didn’t care what I had to say!!! I’ve only had my car since May and have had this issue since then. Even Took my car to a ford dealership in Houston. They said they fixed the issue but they did not. I shouldn’t be having to go through this. You’d think they’d care since I came in from Houston. Who wants to take PTO to get their car fixed and then being given the run around? Not me but here I am!! ******Jessika Diaz/Dale Lopez I do have to say the only one that I can compliment was the guy who changed my oil, Jonathan More
by Dale Lopez/Jessika Diaz
August 25, 2018
Engine repair Gary was excellent in service. Stayed in touch and very professional. Work was done as requested and daily Updates. Arranged pick up with dad. Thank Gary was excellent in service. Stayed in touch and very professional. Work was done as requested and daily Updates. Arranged pick up with dad. Thank you! More
by Rwagner
Employees Worked With
Gary in service
