Northside Ford

Received a recall notice on our F150 & set up an appointment. Two days prior they called as asked if we would like to change it to an home appointment. Heck Yea! They arrived on time and did the appointment. Two days prior they called as asked if we would like to change it to an home appointment. Heck Yea! They arrived on time and did the job in less than 20 min. Excellent service, can’t get any better More

Northside Ford team and specifically Korbie Contreras were great throughout purchase process of my new vehicle. were great throughout purchase process of my new vehicle. More

Worked with salesman on buying a car 3 months ago at Northside Ford - had all the details worked out-had a long drive to get to the dealership/ came in ready to buy- check in hand- - last minute look fo Northside Ford - had all the details worked out-had a long drive to get to the dealership/ came in ready to buy- check in hand- - last minute look found the car didn’t have a 360-camera-which was the first thing I had said that I wanted- was told I should have noticed the fine print that this particular vehicle didn’t have it , but apologies accepted, etc- salesman keep in contact looking for what I wanted - which I was impressed with- talked with him& found another car last night - drove 1 hour & 45 minutes to get there today / loved the vehicle - check in hand again ready to buy again/ then suddenly there were “ add ons” to the price that I had been quoted and seen on paper-was told I should have known about them . of course drove the cost up from the quoted price - I was stunned that I had not been informed about them , when I protested- was told that that was the final price they would not review costs again or discuss it with me ., and that I should have known about the add ons- I took my check with me again, and left . There were no other customers in there when I was there. I still have my check ready to spend , but never at Northside Ford. More

Service: I've always found the Quick Lane at Northside to operate well. I have no problem with them. They've done excellent work for me. You don't need an appointment. Unfortunately, I cannot say that abo operate well. I have no problem with them. They've done excellent work for me. You don't need an appointment. Unfortunately, I cannot say that about the regular service. Because the CMax has had few problems, I haven't dealt with them often. 1. Years ago, I made an appointment online. When I arrived, I was told making an appointment online didn't mean anything, and it was whoever arrived first. I left. 2. I made no appointment when my backup camera started behaving erratically last year. I expected to leave the car overnight (I live within walking distance of the dealership). The technician snapped at me that I would have to leave the car with them for TWO MONTHS before anyone could look at it. I declined. 3. Latest visit. I had a wheel well shield replaced by a nearby independent mechanic. The mechanic had charged nothing for looking to see whether the wheel well shield was damaged, and he had also identified a leaking gasket at the timing chain. He declined to replace the gasket because of the complexity of a hybrid and suggested I go to the dealer, which was Northside across the highway from him. I appreciated this independent mechanic's honesty and reasonable price. He has a very high rating on Yelp, and I will return to him for those things he does work on. Because of the fiasco with the backup camera, I checked the dealership's website for appointments for replacing the gasket. From the look of the website, it appeared that they were now taking appointments seriously. I made an appointment for the soonest date I could get on their calendar for the problem I indicated. It was the next week. I already knew how many standard hours to fix the leaking gasket (about 6 hours), and I knew the cost of the gasket $30. Nonetheless, I knew the labor would be expensive. Moreover, I figured even if I had to leave it overnight, my wife and I could get buy without a car for two days. I showed up early for my 7:00 AM appointment. I saw a technician quickly. They took my mileage and wrote up the order. The first surprise arose. I had to agree to a $250 charge for them to look at the timing gear box and diagnose the problem. This was not an estimate to repair the problem. They would not give me that information even though I had indicated that perhaps the timing chain should be replaced while they had the timing gear box open. The diagnosis wasn't refundable, but would be rolled into the price if they did the work. Reluctantly, I agreed. Northside called and sent messages to confirm my appointment. Only after I agreed to $250 diagnostic charge, did they tell me I would have to leave the car for 4 days before they even looked at it. Who knows how long after the diagnosis I would have to leave the car for the actual repair. I declined. On my way out, I heard another customer complain to his service writer that he had made an appointment six weeks before, and now they wanted him to leave the truck for nine days before they would even look at it. "WHAT"S THE POINT OF AN APPOINTMENT?" he asked. I told him "Same for me. I'm out." I won't be returning to Northside Ford. I'm a long time Ford buyer, and this experience in trying to get repairs has soured me on Fords. More

Don't go to this dealer for service! We waited a month for our scheduled appointment for recalls. We only have 1 vehicle and they don't have loaners so we had to rent from their "in hous We waited a month for our scheduled appointment for recalls. We only have 1 vehicle and they don't have loaners so we had to rent from their "in house" rental company. Unfortunately they still hadn't gotten to our vehicle 5 days later. At that point we had to pick up the truck because we couldn't afford to pay daily rental fees waiting for them to get to our vehicle. The service department wasn't very concerned about our issue with their scheduling and we were told that it was just the way it was. We called another dealer who will be coming to our house in a few days with their mobile unit. More

I have been purchasing vehicles from Jason Pelmear at Northside Ford for my business for over 10 years. He is very knowledgeable and will make sure to find exactly what you are looking for. Always a plea Northside Ford for my business for over 10 years. He is very knowledgeable and will make sure to find exactly what you are looking for. Always a pleasure working with them! They work hard to find the best rates and options for their customers. I can't recommend this dealership enough!" Thank you Jason!! More

2019 Expedition was shifting rough, again; the dealership had made a repair 25k miles earlier. During this recent experience, the vehicle was in the shop for 52 days (7 week and 3 days). It spent approximat had made a repair 25k miles earlier. During this recent experience, the vehicle was in the shop for 52 days (7 week and 3 days). It spent approximately 35 days in queue to be seen (their policy dictates it must be physically present to be in queue). Everything about the experience took longer than expected. I was told it was #1 in the queue for a week. The repair timeline kept slipping. The service advisor and I recall conversations we had much differently. I do not feel the service advisor was honest, making up narrative that defended their poor service. Getting updates on the vehicle was challenging: text messages were seldom responded to, phone calls were disconnected several times while on hold, and updates were always customer initiated. I have learned through tough experiences what I could have done differently and provide the following advice for anyone currently considering this maintenance department: 1) reconsider this maintenance department, 2) call the Ford help line to get an advocate for your vehicle if you are not getting the service you expect, 3) ask for frequent updates on queue position and repair progress, 4) document all discussions, and 5) take pictures of vehicle before dropping off your vehicle to document condition. Advise for the maintenance department: 1) be straight with your customers, 2) consider a virtual queue so customer vehicles do not sit for so long untouched, 3) improve repair efficiency, and 4) improve customer service with better communication. More

Yet another Ford dealership gouging customers with dealer markups. Greedy owners, greedy managers, greedy salesman who aren't interested in customer service, just taking your money. $15,000 markup on an F2 markups. Greedy owners, greedy managers, greedy salesman who aren't interested in customer service, just taking your money. $15,000 markup on an F250. Smart azz comments that if I want to pay MSRP, come down to the dealership and order one direct from Ford. There are dealers out there that don't do this folks. Call around. More

I have now bought 4 vehicles with Marty at Northside Ford. Marty know the Ford product line and is a good listener. Ford. Marty know the Ford product line and is a good listener. More