Northside Ford

Service We took our 2018 Expedition in for transmission issue. Advisor told us that it was a predictive shift transmission and the hard shifts were normal. Wh We took our 2018 Expedition in for transmission issue. Advisor told us that it was a predictive shift transmission and the hard shifts were normal. When we asked about the previous 18,000 miles with no issue, we were handed a sheet explaining how a transmission worked. Not being new to mechanic work, we took it to a competitive dealership where they actually drove the car and determined that the transmission needed to be replaced. It would benefit your dealership to not be dismissive and condescending when dealing with customers. More

Excellent willing to work with, meeting your needs Demetrius, was an excellent new car sales consultant, he greeted us and asked us what we were shopped for. He took directly to several vehicles that Demetrius, was an excellent new car sales consultant, he greeted us and asked us what we were shopped for. He took directly to several vehicles that meet our request. We choose the color of vehicle and started working the deal. He worked very hard to meet the price we need to meet and applied all dealer and rebates to work the deal. We received a great price for the F-150 XLT. Last but not least we also received top dollar for our trade. It was a pleasure working with Demetrius Adams Thank you, Erasmo & Sandra Mendiola More

Our salesman Issac was very professional Isaac was outstanding, very knowledgeable about his job. Not pressuring at all. Extremely polite and truly cares for people. Not pushy at all! Made Isaac was outstanding, very knowledgeable about his job. Not pressuring at all. Extremely polite and truly cares for people. Not pushy at all! Made the whole process smooth More

Great Place to Buy a Truck Just purchased a new F150 King Ranch. Northside had the exact model/features/color I wanted in stock. Watson Macmanus, went overboard in pointing ou Just purchased a new F150 King Ranch. Northside had the exact model/features/color I wanted in stock. Watson Macmanus, went overboard in pointing out features I didn’t know existed. He was excellent explaining features during our final walk through, as well as programming my phone with the Ford Pass App. On line credit app was completed prior to my visit which saved time. Whole process was less than 2 hours. More

$80 lightbulb I took my truck in for a service recall from Ford and they did fix that item sufficiently. I asked them could they also change my taillight bulb whil I took my truck in for a service recall from Ford and they did fix that item sufficiently. I asked them could they also change my taillight bulb while I had my truck in. They said, sure. When I picked it up they charge me $88 to put the lightbulb in which probably took him five minutes. I had my sons truck in for some Work at a different shop, and he also had a bulb out. They charged him $22 -still expensive, but maybe more reasonable. I figured their shop rate at about 960 bucks an hour for my lightbulb (Less the cost of the bulb of course). I learn my lesson About dealerships! More

Easy new car purchase This is the third car I have bought from Charles Young. In this case he was assisted by Carl Campbell. These two salesmen made the process easy. I wil This is the third car I have bought from Charles Young. In this case he was assisted by Carl Campbell. These two salesmen made the process easy. I will be looking for them if I buy a fourth car. More

Oil change service Staff was attentive, friendly, and professional. Will definitely go back for future services! Went to the Quick Lane and was satisfied with the turnar Staff was attentive, friendly, and professional. Will definitely go back for future services! Went to the Quick Lane and was satisfied with the turnaround time. More

Great service I purchased my new car here. I received great service my salesman Carl provided excellent service and great communication to let me know he was at in I purchased my new car here. I received great service my salesman Carl provided excellent service and great communication to let me know he was at in my car buying process as I have always been chevy family and didn't know what to expect with Ford. I would purchase another vehicle from here. More

Using a coupon The Works for a oil change at 19.99 is not re I ve use the Northside Ford coupon The Works Oil change for $19.99 up to 5 quarts, but they fail to tell you, its recommend 6 quarts, but I have a 201 I ve use the Northside Ford coupon The Works Oil change for $19.99 up to 5 quarts, but they fail to tell you, its recommend 6 quarts, but I have a 2018 Ford Edge and it states 5.5 quarts for oil, I ve told the service guy, why don't they tell me up front, if they are going to use more oil, before doing the job and advise me of the cost will be more, his answer he didn't know the answer, its up to the sevice tech, Wow trying to get more money out of me without informing that you need to add extra quart and the price of the coupon will increase, I don't like it at all, let the customer know up front, before you do the work and cost of a oil change, so he just charge me the price of the coupon, the on my receipt its showing I received estimate cost, that's a lie, becareful when you use the coupon for a oil change at 19.99, it will be more and they want tell you after the job is done More