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Northside Chevrolet

San Antonio, TX

3.0
148 Reviews

9400 San Pedro Ave

San Antonio, TX

78216

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Showing 148 reviews

February 07, 2023

I live out of town and bought my 2022 Silverado Duramax Certified Preowned. Cristobal Cavazos was the dealer that was helping me and he text me and told me he had this truck with 98 miles on it and had all More

by Juanthomas06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cristobal Cavazos, Laura Cortez
Feb 14, 2023 -

Northside Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

February 05, 2023

I’m still having issues with alignment but I live out of town but hard to get back to get it checked out. Will they still be able to bring it in? More

by Horns3506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Cortez
Feb 07, 2023 -

Northside Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Mario Davila | mdavila@mynschevy.com

February 02, 2023

Easy Easy and great warrantied work. People are super nice. I only wished I would have actually purchased from them. More

by charlespinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Laura Cortez
Feb 03, 2023 -

Northside Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Mario Davila | mdavila@mynschevy.com

January 16, 2023

Continue having trouble with my Chevrolet Silverado 2020, which I paid $632.60 a month to see that the cut corners cleaning my brakes instead of providing me with warranty and a new set of disk and maybe bre More

by Snowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Cortez
Jan 18, 2023 -

Northside Chevrolet responded

We strive to provide a positive experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Mario Davila | mdavila@mynschevy.com

December 05, 2022

Signed off on a loan and was told my vehicle would be ready next business day. Come next business day vehicle is still not ready. Spoke to manager Cody, supper rude and offered me 5 gallons of gas as a c More

by Pauline.rios
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Candance Herrera
Dec 07, 2022 -

Northside Chevrolet responded

Thank you for taking the time to share your recent experience at Northside Chevrolet. I want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. I would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Dean Hardy|dhardy@mynschevy.com

Dec 07, 2022 -

Pauline.rios responded

Hi Dean, sent you an email and turns out I was blocked.

November 13, 2022

My service advisor was great and did everything to make my first time visit smooth. More

by Jennifer Amaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 16, 2022 -

Northside Chevrolet responded

Jennifer, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Mario Davila | mdavila@mynschevy.com

November 11, 2022

I am on military duty here in San Antonio Texas. I conducted an inquiry with Northside Cheverolet online and was contacted by a person named Jack. I told him that my credit situation was not the bes More

by Clemon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD Hamzah
Nov 14, 2022 -

Northside Chevrolet responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Dean Hardy|dhardy@mynschevy.com

October 25, 2022

To make this quick - BEWARE of their bait & switch tactics! Was given a quote on a specific truck. Told the dealer I was going to show up at a certain time. Followed through completely, just for th More

by Jgrimm.od05
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon (in person), Jack (internet)
Oct 25, 2022 -

Jgrimm.od05 responded

Addendum to the above situation: so after much deliberation, they “found” a similar truck “in transit” which was slightly more expensive than the original. We asked them to give us a final quote and they added on an additional $2K in “personal protection fees.” This place is a complete SHAM. Do yourself a favor and - Take your business elsewhere!

Oct 27, 2022 -

Northside Chevrolet responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Northside Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Dean Hardy|dhardy@mynschevy.com

October 17, 2022

Sale and Finance manager Fabiola Esquivel sale person and finance manager Cody Day like to scam customers they tell you a price and when everything is done it’s a different price and they will not tell you u More

by Salvadorgarza866
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Laura Cortez
Oct 19, 2022 -

Northside Chevrolet responded

Salvador, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Northside Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Dean Hardy|dhardy@mynschevy.com

October 13, 2022

it was a good sale experience and helpful staff , financing was fast and friendly . I would recommend to all family and friends More

by willie.davis17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Cortez
Oct 14, 2022 -

Northside Chevrolet responded

We cannot thank you enough for your wonderful review of Northside Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Dean Hardy|dhardy@mynschevy.com

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