Northside Chevrolet

Got the work done but kept telling me it was almost done. I took my car in twice under warranty. The first time I took it in I asked for a radio update to fix a bluetooth issue, an oil change, and I also had I took my car in twice under warranty. The first time I took it in I asked for a radio update to fix a bluetooth issue, an oil change, and I also had a starting issue. They replaced the battery and then didn't do the radio update as asked and did the oil change but didn't reset the oil monitor in the dash. I reset the oil monitor and checked the radio to find no update done. They didn't say if there was or wasn't an update, they just replaced the battery. Next week I have to take it in because I noticed a clicking sound coming from the blower motor and I ask them to do the radio update again. I set an appointment mind you and when I get there the service advisor tells me that it's going to take a while, about 2 hours. 2 hours later the advisor comes up to me and tells me that it's going to be another hour and a half and tells me that he's going to be heading out and another advisor will finish me off. So I wait an hour and a half then go ask the other advisor for an update. He checks and tells me the update is running on the radio and that it's going to be another 40 mins. I wait an hour and go check to find out the car is done and waiting... so total time 10:15 to 4:00 pm... just shy of 6 hours I'm sitting there for a simple blower motor and radio update The guy on the service drive, not an advisor, was nice enough to give me two free coupons for two free oil changes but with the level of service I got on my two trips I'm not sure I will even use them. More

Great and quick service I was very satisfied. I Took my truck in for normal service. They offered shuttle service. The service was done quickly and they washed the truck. I was very satisfied. I Took my truck in for normal service. They offered shuttle service. The service was done quickly and they washed the truck. More

Great Experience! Great customer service! I recommend this dealership to everyone to go to! I am always satisfied when I visit this dealership, great staff. This is t Great customer service! I recommend this dealership to everyone to go to! I am always satisfied when I visit this dealership, great staff. This is the only dealership that I will visit. More

2017 Silverado Purchase From the start Emilio and Lance were courteous and professional. They were sincere and ensured my experience was well above what I expected. I have to From the start Emilio and Lance were courteous and professional. They were sincere and ensured my experience was well above what I expected. I have to say I experienced the same level of customer appreciation with everyone I dealt with. I'd recommend this dealership. More

Awesome salesman My experience was do awesome. Simple, no pressure, nice, kind folks. Salesman was the best ever. Finance was super easy process. Definitely will use My experience was do awesome. Simple, no pressure, nice, kind folks. Salesman was the best ever. Finance was super easy process. Definitely will use again. More

Great New Car Purchase Experience, Not So Great Service Dpt. This dealership has top notch new car sales and finance departments but loses its value when taking your car in for simple oil changes. They should h This dealership has top notch new car sales and finance departments but loses its value when taking your car in for simple oil changes. They should have a larger staff that is solely assigned to performing oil changes in a quick manner similar to regular oil change businesses, where you can be in and out within an hour. Having to wait 3 to 4 hours for a simple oil change is simply not acceptable!! I always consider dealership service departments when purchasing new cars and will weigh on my decision to purchase from this dealership again. More

Great Service at Alamo Chevrolet Friendly staff, professional, caring, attentive. What else could you ask for. Cam was great. Though processing was long, I got just what I wanted. Friendly staff, professional, caring, attentive. What else could you ask for. Cam was great. Though processing was long, I got just what I wanted. They made me feel special. More

Great service at Alamo City This is a great dealership with excellent employees like Katrina Cuellar who really does a great job taking care of her customers. I have been coming This is a great dealership with excellent employees like Katrina Cuellar who really does a great job taking care of her customers. I have been coming here for years due to there honesty, integrity, and all around great customer service. No one does it better and I will always return here for my service needs. Thanks Katrina for all your hard work. They also have a top notch service manager in Roy McClure. More

Great service Katrina in the service dep't and Michael Moore in the sales dep't have both been unbelievable to work with - they understand customer service ! Katrina in the service dep't and Michael Moore in the sales dep't have both been unbelievable to work with - they understand customer service ! More

Poor workmanship that you will pay for I took my 2011 camaro here and was shorted 3 quarts of oil which ended up destroying my oil pump and my engine. They refused to accept responsibility I took my 2011 camaro here and was shorted 3 quarts of oil which ended up destroying my oil pump and my engine. They refused to accept responsibility and made me pay for a new engine. They couldn't even install my new engine right without me having to take Myou car back to them 6 times the same day of every pick up for breaking other parts on my car. You will not geto compensated for your trouble. They had my car for 2.5 months because they kept screwing up the repairspecs and thenot tried to pass it off to me broken. Save yourself money and find another dealer. Better yet, don't get a Chevy. More