Northshore Toyota

Very bad experience with service department do not go to Northshore Toyota. Took vehicle in for radio Bluetooth problem told I needed a break job was told needed air filter replacement. When service adviser Northshore Toyota. Took vehicle in for radio Bluetooth problem told I needed a break job was told needed air filter replacement. When service adviser called, he mentions it with a bunch of other things, and I did not catch the air filter part. The air filter that was in it only had 5000 miles on it. It was marked with the date I changed it and the mileage written on it with marks a lot. It was a brand new Fram top of the line air filter. They charged $37.50 for a cardboard paper filter. Spoke to Nick the service manger he sent me to George some sort of customer service expert. He told me that I approved the filter and there was nothing he could do. Anybody that is a mechanic could look at it and know it was a brand-new filter. So, the way I see it they stole and lied not good for a customer service business. Stay away from this place they are not there to help you they are there to make as much money off of each transaction and not to help fix your problem for a fair price. Honesty and integrity do not live there.. More

Have had horrific experiences with BOTH the New Car Sales Department (Manager Colin Morris and Salesmen Nicholas Bloemer) AND the Service Department (Service Advisor Daniel Hansen). Colin and Nick are liars Department (Manager Colin Morris and Salesmen Nicholas Bloemer) AND the Service Department (Service Advisor Daniel Hansen). Colin and Nick are liars and unethical cheats, and Daniel not only failed to do anything to help my car in the SIX DAYS he had it, but his crew re-installed the windshield wipers incorrectly, cracking my windshield. Although Toyota ranks high in new trucks, my family will likely not buy one because our local dealer is so GOD AWFUL at their jobs. Plus, their response to the pandemic is scary at best. More

Had a great experience at north side Toyota all thanks to Rich Bersche! We were able to purchase a used car that fit our specifications! A ton of cars on the lot Rich Bersche! We were able to purchase a used car that fit our specifications! A ton of cars on the lot More

Great purchase experience Quick, easy and as painless as buying a vehicle can be. I would recommend this dealership for anyone purchasing a vehicle in the near future. Quick, easy and as painless as buying a vehicle can be. I would recommend this dealership for anyone purchasing a vehicle in the near future. More

Wonderful sales Went to look at a truck. Left there with 2 trucks. Corey was very friendly and knowledgeable. He did not pressure us to purchase. Just an overall gre Went to look at a truck. Left there with 2 trucks. Corey was very friendly and knowledgeable. He did not pressure us to purchase. Just an overall great experience with Northshore Toyota. More

Camry purchase I worked with Keith Bowman. He was very courteous, professional and knowledgeable. He explained the features of the Camry to me and my son in a non- I worked with Keith Bowman. He was very courteous, professional and knowledgeable. He explained the features of the Camry to me and my son in a non-condescending manner. My son learned a lot. It was a good car buying experience. More

helpful Everyone was very helpful and friendly. They explained the process very well and very thorough . When finished they showed me how to used my cars ele Everyone was very helpful and friendly. They explained the process very well and very thorough . When finished they showed me how to used my cars electrical services. They checked on me after to make sure I was happy. Very nice experience More

Excellent purchase experience Our sales person Keith B. was knowledgeable and offered assistance throughout the sale. Our finance experience with Kris B. was also a very good expe Our sales person Keith B. was knowledgeable and offered assistance throughout the sale. Our finance experience with Kris B. was also a very good experience. More

Fantastic Service Dept. Thanks for saving my day. On August 14, I had a Dr appointment in Mandeville. While arriving I noticed a loud scraping noise. After my appointment, I drove to Northshore Toy On August 14, I had a Dr appointment in Mandeville. While arriving I noticed a loud scraping noise. After my appointment, I drove to Northshore Toyota. My car had recently been involved in an accident. After arriving at the service department, a very nice gentleman asked if he could help me. I explained my problem and after he noticed me on crutches, told me to proceed into the service area. This great department, not only repaired the Air Dam, but did not charge me anything. I live in Hammond and did not purchase my car from this dealership. I'm sure they do not realize how much they came to my rescue. Im sorry i did not get any names, but a big shout out to these guys. Thank you for saving my day. More