Northridge Toyota - Service Center

The woman assisting me was very helpful and explained what was needed for my car’s service. My car is running great thanks to Northridge Toyota’ what was needed for my car’s service. My car is running great thanks to Northridge Toyota’ More

Very prompt and friendly service. The waiting room is very large and well maintained. I highly recommend. very large and well maintained. I highly recommend. More

Excellent Service and Daphne Lunn was great! Will definitely return. Thank you. Appreciate it very much! definitely return. Thank you. Appreciate it very much! More

The service advisor was not friendly and did not seem that interested in helping me. I haven't been feeling well all day. that interested in helping me. I haven't been feeling well all day. More

Excellent service and exceptional customer care! Daphne does an amazing job EVERY time I bring my car in for maintenance and healing. She’s extremely knowledgeable about everything, an expert in all thing does an amazing job EVERY time I bring my car in for maintenance and healing. She’s extremely knowledgeable about everything, an expert in all things automotive, and she finds the best, smartest way for you to take care of my car. Daphne’s cost estimates are spot on, and she usually comes in under budget. You’ll have no worries when Daphne’s taking care of you. Get the best car service ever, and be sure to say Hi! to Martin when you arrive. He’s another big part of the magic that is Toyota of Northridge. I’m very happy getting my car serviced here. More

Knowledgeable and efficient receiving staff and mechanic. All around pleasant atmosphere. Very good piece of mind getting service here. All around pleasant atmosphere. Very good piece of mind getting service here. More

Excellent service, great team! Thanks for Glenn! Everything was on time! Luft service was on time! Everything was on time! Luft service was on time! More

I had a 7:15 am appointment for service on my 2021 Rav4, I arrived at 7:20 3 cars in the service driveway with customers being attended to. I was met by the porter who had a good attitude and was friendly, I arrived at 7:20 3 cars in the service driveway with customers being attended to. I was met by the porter who had a good attitude and was friendly, who gave clear instructions after checking me in. I waited about 10 minutes until the service agent came out to get the mileage. Noel Orozco was his name he did not present with a good customer-facing demeanor upon first contact. the porter indicated that the 15K service was going to be performed but the car was at 20K and Noel recommended the 20K service that covered the rotation and oil change, and was a more comprehensive service. Noel informed me that no further service would be available after 25000 miles, and I would only have one more service at 25K. but upon reading the service plan that was on the screen he realized that I had an extended service plan and the information he stated was not true. he never asked if there were other items that I would like to have the technician look at so I informed Noel that I noticed that the cruise control would dis-engage without me applying the breaks from time to time. His response to my statement was "well you did not tell me that at the start of me righting up the service order". I replied that I am informing you now. I continued to inform Noel that there should not be friction with a customer at this type of an interaction. Noel replied there is no friction, I replied this exchange is friction and should not be happening for such a simple task. I asked how long the service should take Noel said about 1.5 hours, and If I wanted to investigate the cruise control issue it could be up to 3 hours or more. I declined to look at the secondary issue. When I was notified that my car was ready via text noel gave me the paper work I signed it nothing was said by Noel, I thanked him and thanked him for his patients in the interaction he gave no reply. perhaps he was having a bad start of his day or he is just not a happy guy at work. I had been in the dealer on one other occasion and Phillip Takla was the service agend and was pleasent through the whole process. More

Mark is a sensational customer service representative. Northridge Toyota, a well-oiled machine! They take great care of customers. Northridge Toyota, a well-oiled machine! They take great care of customers. More

The service reps don’t have a clue of what they doing. Hard selling customers work that don’t need to be performed. Hard selling customers work that don’t need to be performed. More