Northridge Toyota - Service Center

Bad experience but turned out okay in the end. Brought my 2011 Camry in for service cause my gas pedal was acting funny, it has a friction that makes driving uncomfortable. They refused to fix it a Brought my 2011 Camry in for service cause my gas pedal was acting funny, it has a friction that makes driving uncomfortable. They refused to fix it at first, even though the car was still under warranty. But Tom came back from vacation and took care of everything and all is good now. More

To Whom It May Concern: First of all, I have owned To Whom It May Concern: First of all, I have owned Toyota vehicles most of my life – Celica, Sienna, SR5 and two Previas – and have always been ver To Whom It May Concern: First of all, I have owned Toyota vehicles most of my life – Celica, Sienna, SR5 and two Previas – and have always been very happy with all of them. In August 2009, I decided to trade in my Sienna for a 2010 Camry Hybrid. I bought it at Thousand Oaks Toyota. However, I started to have some minor problems with it in May of 2010 (#1) and in December 2010 (#2). 1. There was a rattling noise, which seemed to be coming from my rear window and it would not go away. 2. And my rear view mirror was loose and would not hold its position. At the time, I was taking my Camry to Thousand Oaks for service, but they told me that even though they heard the rattling noise they could not fix it. Needless to say, I was not pleased with the treatment and very unhappy. Then, to add insult to injury, they told me that they could not fix my rear view mirror and that it had to be replaced, which was going to cost me around two hundred dollars. I told them that I would live with it and move it into position as needed. I am a single mother and I have an extremely busy work schedule. I am a scientist working for a pharmaceutical company and did not have the time to go to another dealership and possible get the same treatment. As the rattling got worse, which was exceedingly annoying, I was beginning to dread driving my Camry: not a good thing. At that point, I had had it with Thousand Oaks Toyota and decided to do my oil changes at the local Valvoline Service Center. I swore off going to Toyota for service unless absolutely necessary. Then I met my boyfriend. He has owned Toyotas for the last thirty-two years. At the time he owned a 2004 Prius (now he owns a 2012 Prius), which had over 150,000 miles on it at that time. He lives in Culver City, CA, but goes to Northridge Toyota. When I asked him why, he told me that he has known Tom Foley, the Service Manager there for over 25 years and has followed Tom wherever he goes, because he is extremely knowledgeable, honest and has integrity. He also told me that if anyone could fix my problems it would be Tom. I wasn’t totally convinced, but I did trust my boyfriend. He called Tom and told him about my situation. Tom’s reply was and I quote, “If we can hear it we can fix it, and more importantly, you should be enjoying your Camry.” So, we went to see Tom. First of all, let me say that Tom Foley is a true gentleman. He was extremely friendly and polite and I could tell that he wasn’t that way just because he knew my boyfriend; he’s that kind of man. As soon as we arrived at Northridge Toyota we immediately took my car for a test drive and Tom identified the problem in less than five minute. He said that he was 99% sure that it had to do with the tracks in my sunroof. And the loose rear view mirror? He said that was an easy fix. They just had to tighten it. We got back to the lot and Tom introduced me to Carey Riggsbee, one of the Service writers and explained what needed to be done. Carey was also extremely polite and friendly as wrote my car up. We left the Camry there, went on a two-day trip in the Prius, came back, picked up the Camry and it is now an absolute joy to drive it again. No annoying rattling noise and my rear view mirror stays in place. All under warranty, thanks to Tom and his team. As I said, I live in Thousand Oaks, CA. It is approximately a 45-minute drive to Northridge Toyota when there is no traffic, but the drive is worth it. I will NEVER go to Thousand Oaks Toyota again. I am now and will always be a loyal customer at Northridge Toyota. Toyota is very lucky to have Tom Foley working for them. If all service departments had a Tom Foley in their employ there would be a lot more happy customers in the world. Cindy Wallace Thousand Oaks, CA More

This dealer is no good. Since the start they gave me questionable info about my brakes, they told me that by brand new Toyota at the time practically no miles on it, that the breaks squeaked because of questionable info about my brakes, they told me that by brand new Toyota at the time practically no miles on it, that the breaks squeaked because of dirt, that oil changes would clear this up, and there was no issue. Fine. Well 2 yrs and 20k miles later, still squeaking. I left at the dealer after my oil change two weeks ago, brakes squeaking (under their dirt theory they should have been fine) and took it to a trustworthy source, and did a brake check. The dealer told me my brakes were fine, but the squeaking was clear, something was wrong, and there was, my front brakes needed to be replaced, there was a crack somewhere, and the rotors needed to be sanded or shaved down. The dealer should have seen this at the time, and not told me my brakes were fine. Either they do crappy brake checks, or they want my bad breaks to ruin more of the brake systems to make more money. No $5 oil change will entice me to go back there. Not to mention, shouldn't my brakes still be good at 20k miles in 2 years? Makes me think they were bad to start and they never told me. There's been some other questionable communication as well, sum total opinion, try another! Breaks are fixed now, $200 bucks later, no squeaking. More

Brought my 4Runner for a scheduled maintenance service and the service rep told me that my car was being recalled for the interaction between the floor mat and the gas pedal. They made it sound as somethi and the service rep told me that my car was being recalled for the interaction between the floor mat and the gas pedal. They made it sound as something minor and never explained what the procedure would entail. My car was factory equipped with sports pedals (came as a part of sports edition package) and when I came to pick it up after the service was done, it turned out that they took the sports cover off and simply sawed off the bottom half of the basic pedal without even filing the edges off and left it like that! They called to ask me if I wanted to have my cabin air filter replaced (part of the scheduled maintenance) but never bothered to ask for my permission to ruin my gas pedal like that. Service manager Tom Foley was very patronizing and downright dismissive, refused to even consider restoring my car to the condition prior to their procedure and insisted on delivering a "safety lecture" instead. He didn't seem to care about losing a long time customer and simply gave me a 1-800 number to call Toyota directly. They weren't much interested either and simply had another customer service representative from the same dealership call me only to keep lecturing me about safety further and to keep giving vague and meaningless promises about "investigating their options" and "researching the ways they could remedy the problem". In my view, there is nothing to "investigate" nor "research" - the "problem" is essentially very simple and so is the remedy, all they need to do is restore my car to the condition it was in before they ruined it. It has nothing do with neither "safety", the car served me without a hitch for 90,000 miles but my shoe slipped off the pedal several times since this happened. Bottom line: t is about damaging my property without even asking for permission and about their refusal to make it right. I will never do business with this dealership again. More

I have found Northridge Toyota to be very honest. I requested new brakes on my Avalon while buying some new tires. The mechanic called me and told me that I didn't need new brakes and that I had plenty requested new brakes on my Avalon while buying some new tires. The mechanic called me and told me that I didn't need new brakes and that I had plenty of wear left. I was surprised because an independent Toyota mechanic had told me several months earlier that my brakes were almost gone. Toyota of Northridge could have gone ahead and easily cheated me, and I would not have known any better. More

I HAD TO HAVE MY PASSENGER SIDE VIEW MIRROR REPLACED ON MY 2009 HYBRID CAMRY. DUE TO THE FACT THAT SOMEONE BROKE THE MIRROR AND DID NOT LEAVE A NOTE, MY INSURANCE COVERED THE COST. OF COURSE, THEY MY 2009 HYBRID CAMRY. DUE TO THE FACT THAT SOMEONE BROKE THE MIRROR AND DID NOT LEAVE A NOTE, MY INSURANCE COVERED THE COST. OF COURSE, THEY FIRST HAD TO ESTIMATE THE COST OF REPAIR. I INSISTED THAT I WOULD ONLY ACCEPT A NEW MIRROR PROVIDED BY TOYOTA AND THAT I WANTED MY DEALER TO HANDLE IT. OF COURSE THEIR ESTIMATE WAS NOT VERY REALISTIC. HOWEVER, NORTHRIDGE TOYOTA, MY DEALER, GAVE ME A VERY GOOD PRICE ON THE NEW REPLACEMENT PART AND THANKS TO MR. FOLEY, HE NOT ONLY GOT THE LABOR COST DOWN SO THE INSURANCE AGREED TO IT, BUT HE PULLED THE PART FROM THE PARTS DEPARTMENT, AND HAD IT ALL DONE WHILE I WAITED. HE DID IT ALL WITH CARE, CONCERN AND MADE IT A GREAT EXPERIENCE FOR ME! WILL I GO BACK? YOU BETCHA! More

I have had two new Toyotas since 1985. A 1985 Toyota Corolla and a 2004 Toyota Prius. And for the last 23 years I have had them serviced by Tom Foley, who is now the Service Manager at Northridge Toyot Corolla and a 2004 Toyota Prius. And for the last 23 years I have had them serviced by Tom Foley, who is now the Service Manager at Northridge Toyota. I met Tom 23 years ago at a different Toyota dealership and from the very beginning he was always extremely friendly, courteous, professional, fair and honest. A true man of integrity. All these qualities in one person are very hard to find, which is why I have followed Tom each time he moved to other Toyota dealerships. How much do I value him and his service team? I live in Culver City, CA and travel 35 to 45 minutes to go to Northridge Toyota to have my Prius, with over 138,000 miles on it, serviced. And I never hesitate to recommend him to my friends and family who own Toyotas. As long as Tom is there that's where I will take my Prius. And if he moves to another Toyota Dealership that's where I will go to have my Prius serviced. More

The customer service at Northridge Toyota is top notch! I have always been treated like I am the most important customer there. Everything is explained up front, there are no surprises on the bill when the w have always been treated like I am the most important customer there. Everything is explained up front, there are no surprises on the bill when the work is complete, and any questions I have asked are answered honestly and thoroughly. We have all of our cars serviced at Northridge Toyota because I know I'm getting genuine Toyota parts and I feel confident that the work will be done correctly and in a timely fashion. I've only had one issue in the almost 6 years of doing business with them, and it was addressed immediately at no charge. I feel their rates are competitive and fair. On 2 occasions, I had big ticket work done and I was given a small discount to help with the cost. It wasn't the amount that mattered, it was the courtesy I deeply appreciated. It doesn't matter who I am speaking to, from Porter to President, I am always greeted with a smile and a hug, or friendly handshake. It brightens my day when I go to get my cars serviced! We always work with Peter Melendez and Tom Foley, who have treated us with great respect, courtesy and sincerity. I feel I have created a great working relationship with these 2 men and I wouldn't trade that for anything. We will be lifetime customers at Northridge Toyota no only because we are treated well and are offered great service, but because the owner, Sam DiMaggio has gone out of his way to make us feel at home there. 10 thumbs up! More

I have been a customer of Northridge Toyota for almost 10 years. Carey Riggsbee in service is a significant reason that I continue to have my vehicles serviced there. Carey is cordial, responsive to my pho years. Carey Riggsbee in service is a significant reason that I continue to have my vehicles serviced there. Carey is cordial, responsive to my phone calls/questions, and never tries to sell me on a service that isn't necessary. Likewise, my experience with Lisa Plowman and Sam DiMaggio in sales has been extremely favorable. Once again, these individuals understand/appreciate that a customer's time is a valuable commodity, and do their best to "cut to the chase." I have purchased two vehicles from Northridge Toyota, and Sam and Lisa are the reason why. Overall, a great dealership that continues to offer superior customer service even after the sale is completed. More

My check engine light came on in my 2005 Prius. I brought it in and left it. They called a few hours later to say it was the inverter water pump and the cost would be $535.00 to replace it. I told them to do it in and left it. They called a few hours later to say it was the inverter water pump and the cost would be $535.00 to replace it. I told them to do so. (What choice did I have?) I picked it up and drove it less than 12 miles before the CEL came on again. Turns out that their mechanic failed to connect the wiring harness to the new pump!?!?! I took pictures in to show them that the wiring harness had not been connected. They were apologetic for their oversight. Conveniently there were no managers on site. I stopped by the Customer Relations Manager's office to explain the problem to her. What did I get out of that? A cup of Earl Grey tea. Come on folks! Let's serioiusly address your problems and own up to your mistakes. Now I'm left wondering how badly damaged this new inverter water pump is due to the mechanic's blatant error in not connecting the wiring harness. This hasn't left a good first impression on me. More