Northridge Toyota - Service Center

Ecxelent service. Ever since I started to bring my car to Toyota Northridge, it has been nothing, but good service and great attention from the personnel at this dealer Ever since I started to bring my car to Toyota Northridge, it has been nothing, but good service and great attention from the personnel at this dealership. Thank you and keep the good work. More

Unacceptable My dealings with Toyota this week have been nothing short of sheer nightmare. Toyota knows there is a systemic issue with the break actuator assemb My dealings with Toyota this week have been nothing short of sheer nightmare. Toyota knows there is a systemic issue with the break actuator assembly in 2004-2009 model year Prius vehicles, and have issued a "Warranty Enhancement Program - ZG1" to extend the warranty coverage for repairs related to this part. So I bring my wife's 2009 Prius into Northridge Toyota with a clearly malfunctioning break actuator assembly as initially diagnosed by myself. When I pull up, Vincent Galicia (my service representative) immediately confirms my diagnosis based on the audible clues emanating from the car. But neither he, nor I are the experts, so to the shop it goes. Several hours later I receive a phone call from Vincent. The mechanics also confirm our diagnosis, but Mr. Galicia now informs me that Toyota will not be honoring the warranty enhancement, because there are no applicable warning lights illuminated on the dash. But he's kind enough to offer to have it fixed on my dime for approximately $2800 parts and labor. At this point I am very confused. There is a clear malfunction, confirmed by the fact that they're willing to take my money to fix it. But they will not honor their own warranty because of missing dash lights? Realizing Vincent Galicia & Northridge Toyota are proving completely ineffectual in helping (or are unwilling to), I decide to escalate the situation to the next level and contact the Toyota Customer Experience Center. After an hour on the phone with Leeze Agray (sp?) from Corporate, I am told that the verbiage of the warranty enhancement provides for coverage if an internal malfunction is found, lights or no. So she will be in contact with Northridge Toyota to work out the details. She is literally reading my case number for me to write down, and the call disconnects. No call back. So I have a case number, but I don't know what it is. Regardless, Mr. Galicia orders the part and is kind enough to provide a rental car in the meantime. I think my car is getting fixed. No word from either Toyota Customer Experience Center, or Northridge Toyota for over 24 hours. So I call Vincent. At this point he tells me that Toyota is still unwilling to honor the warranty. Again, I am confused, because after hours on the phone, a part ordered, a rental car provided, and nearing 4 days in their shop, they are not going to fix my car. Mr. Galicia literally tells me that my wife is to drive off the lot, with failing breaks, hoping they fail even further so that warning lights appear, but not so much that they cause an accident. I've attempted to reconnect with Leeze Agray from Corporate, leaving several messages. She's yet to return my phone call. It's been 5 days. So my wife has the car back, fearing for her life every second she's behind the wheel, knowing the next time she presses the breaks the car may not stop. Needless to say, this is not okay. I am not in the habit of posting reviews, but I'm not sure how to go to war with a mega-corporation who is just unwilling to do the right thing. I've been a loyal Toyota customer my whole life. My first car was a Toyota. Both of our current cars are Toyota. But this week I've learned just how much that loyalty is rewarded. My Toyota Customer Experience: pure misery. More

Best Customer Service I have been a customer of Northridge Toyota since 2015. Even thou there is another Toyota dealer closer to me, I don't mind driving to Northridge. The I have been a customer of Northridge Toyota since 2015. Even thou there is another Toyota dealer closer to me, I don't mind driving to Northridge. They are all about serving the customer. You always get a smile and friendly greeting. I highly recommend Sam at the service department. He is super helpful and goes way out of his way to provide you the best customer service. Sam is honest and a pleasure to work with. Ask for Sam, you will not be disappointed. More

Went in for an oil change came out with broken moonroof My wife took her 2014 Toyota corolla in for an oil change. Everything went fine, until I noticed the sunroof electrical panel had been unclipped from My wife took her 2014 Toyota corolla in for an oil change. Everything went fine, until I noticed the sunroof electrical panel had been unclipped from the car and installed incorrectly.( it was hanging down from one side). I tried the moonroof which was working fine before the oil change, however it suddenly it doesn't work. Why would any technician touch my moonroof panel to do an oil change. I called and left 2 messages for the service manager Tim, still waiting.... More

GREAT SERVICE! TIM IS THE BEST! HE IS ALWAYS VERY HELPFUL AND EVERY TIME I COME IN FOR SERVICE HE HAS A SMILE ON HIS FACE. I LOVE MY PRIUS AND THEY TAKE GREAT CARE O TIM IS THE BEST! HE IS ALWAYS VERY HELPFUL AND EVERY TIME I COME IN FOR SERVICE HE HAS A SMILE ON HIS FACE. I LOVE MY PRIUS AND THEY TAKE GREAT CARE OF IT More

Cruddy service at really dumb prices On July 18, I called the dealership to check on the availability of one tire for my new 2016 Prius 4 Touring. I had suffered a flat tire on the r On July 18, I called the dealership to check on the availability of one tire for my new 2016 Prius 4 Touring. I had suffered a flat tire on the road the previous day, and since Toyota no longer provides a spare tire in Prius vehicles, I used the tire repair kit provided with the car. I was warned at the time that there would be 2 results from doing so: First, the tire would henceforth be unrepairable (which it was), and second, the TPMS sensor would also be rendered useless (bingo!) Sadly (and I am sure Toyota is well aware of all these things), I had no choice but to utilize the "tools" provided and, as noted, both of the suggested results turned out to be accurate. I called the service department on the morning of the 18th, and they ordered the tire for me, to be delivered to the dealership that afternoon. I arrived at the dealership around noon. After a 20 minute wait (odd to me, since there were no customers in sight) the service writer (a nice guy struggling with a malfunctioning computer system) completed my service request, and provided a receipt with no amount shown. He indicated that he would call when the tire arrived, at which time I had hoped to engage in a discussion of the costs associated with the transaction. That call never came. I tried on 2 occasions to contact the service department for an update, but after waiting on hold for 15 minutes each time, I abandoned the effort. I finally received a voice mail message at about 4:30 indicating that the car was ready for pickup. I arrived and was presented with the bill, which totaled $347. The tire was $196 plus tax, and the TPMS sensor assembly was $119. Once the bill was finally rung up for payment, it totaled $367, as a $20 charge for labor had been omitted. Nothing was explained to me about the bill or the confusion. Oh, well... After returning home, I decided to validate the prices charged by the dealership against prices for the same items on line. Although the tire is hard to find, the price when you do find it is about $150. The TPMS sensor assembly (42697-52020) can be found on Amazon for prices ranging from $65 to $80. Those are RETAIL prices! The dealership then adds another 25% to the retail price to pay, one might imagine, for the shiny new facility in which they find themselves. So in addition to some of the worst customer service I have ever seen (15 minutes of waiting and no one ever answers...seriously?), I get gouged by absolutely stupid prices. Certainly no surprise by this point - I personally am done with the dealership, and I share this experience in the hope of increasing awareness of their abominable customer service and outrageous pricing. They really need to pay more attention to their business, and not just their pretty new building. More

Unnacceptable Service Today I brought in my car for its periodic check-up (oil, water, etc). I was hoping that the service staff weren't going to ignore me, then be rude an Today I brought in my car for its periodic check-up (oil, water, etc). I was hoping that the service staff weren't going to ignore me, then be rude and dismissive again. That's what happened in December. Little did I know... I pulled into the 'no appointment' line around 11:30 AM. No one greeted me. A couple men in black shirts and trousers walked past, with no acknowledgement. Another car pulled up behind us, was immediately acknowledged by a staff member. Greeted and helped. It was surreal, to Toyota service staff I did not exist. If someone pulls up behind you, they shouldn't get helped first, right? For reference, I was in a t-shirt and jeans. I was clean shaven. I wasn't wearing fancy clothes, but I didn't look unkempt. Even if I were, that shouldn't make a difference in how I'm treated. I walked into the building and tried to talk to the service staff. For a couple minutes I was talked over and ignored. Finally one of the staff pointed outside where one of the men in black clothes who had ignored me previously was examining the car. I went outside because if someone is investigating my car I'm going to at least speak to them. He didn't return my greeting, merely grunted about keys in the car. After a few minutes of looking at the car he went inside the building without a word. I stood there for a minute wondering what I should do. Finally he opens the door, and with an annoyed expression and waves me in. I followed him into the building and was sent to a service manager. I was informed that lunch was starting, I would have to wait until 5pm (5 hours) before my car was ready. Also, the service manager clearly didn't want to speak to me, wanted to get his meeting with me over. His attitude was atrocious. Finally, I had enough. I asked if he could cancel my service contract and he said I had to talk to sales. Why sales is responsible for service contracts but the service department isn't is completely beyond me. I suspect the service manager just wanted to off-load me to someone else. At this point I was done. I left Toyota Northridge in disgust. This was even worse than my last experience with Toyota Northridge in December. There is a clear pattern of ignoring and treating some customers with contempt. After how I was treated I refuse to be part of a bureaucratic game of pong, bounced from one manager to another. If Toyota Northridge reads this review, I want my service contract canceled. Immediately. I will not pay for this kind of service. I will not be ignored. I will not be off-loaded to someone else. I will be treated with respect and dignity. More

Rosalva "Rosie" Pineyra This review is for Rosie Pineyra who has assisted me and my father for our separate cars for over 6 months. Rosie is professional, kind, efficient and This review is for Rosie Pineyra who has assisted me and my father for our separate cars for over 6 months. Rosie is professional, kind, efficient and helpful. She has gone above and beyond for me. She knows I travel a lot between the valley and the bay and always asks questions to ensure my needs are met. Though I haven't had any issues with my 2015 Corolla she makes sure that I feel safe and that even the slightest issues are addressed. Like I had an issue with a stain on the upholstery in my car and she proactively found a solution for how I can clean the stain- calling me a week after my visit (I had already forgotten about it) to tell me how I can care for the car if that happened again. I love Rosie! She's an asset to this location and I recommend her 100 percent! More

Outstanding Customer Service Rosie Pineyra has been my care specialist only twice so far and I absolutely love working with her! She takes her time to explain all that needs to be Rosie Pineyra has been my care specialist only twice so far and I absolutely love working with her! She takes her time to explain all that needs to be done and keeps in touch with you during the services. can honestly say the love for my truck and dealing with her as my care specialist go hand and hand. More

customer focused Have been going there for 2 years. I trust them. When I have had issues, they addressed them. They have a great relationship with car rental place Have been going there for 2 years. I trust them. When I have had issues, they addressed them. They have a great relationship with car rental place and it gives Toyota customers a great rate when your car is in the shop. Totally redid the dealership and it is beautiful. Lots of plug outlets for phones, iPads to recharge (really helps!!). Tim the service manager was very helpful recently when I was having trouble connecting with the dealership due to we were in Yosemite and in and out of phone service. More