Northridge Toyota - Service Center

We purchased a Toyota car from Northridge Toyota two years ago (March, 2023). They offered four complimentary oil change and maintenance services to new car buyer. However, they kept calling me to sched years ago (March, 2023). They offered four complimentary oil change and maintenance services to new car buyer. However, they kept calling me to schedule a six-month car service appointment shortly after we brought the car home. We hadn’t actually driven the car that much, but they insisted that I bring it in. So, when the six-month mark came, I followed their advice and brought the car in for service. However, they just did tire rotation and didn’t change the oil, saying that the car had only about 2,000 miles and they only change the oil every 5,000 miles. Fast forward to 2024, I brought my car back when the mileage reached around 5000-6000 miles, they finally performed oil change and the tire rotation. At the end of last year, I brought my car back to this place because of Toyota’s safety recall. My car’s mileage was also at 9,658 miles, so I expected an oil change. However, they explained that, due to company policy, they can only do an oil change once the mileage exceeds more than 10,000 miles. Recently, my car’s mileage is getting close to 12,000 miles and it was time for the fourth maintenance at this dealership. I was told that because two years had passed, I would now have to pay for the service. It turned out that the so-called four free oil changes were only honored once. Looking back, it feels like the whole team was working in sync, like an orchestra, to mislead and trap customer! I previously owned another Japanese brand car, and that company also offered four complimentary oil changes for new car buyer. We bought our car in another state, but after bringing it here, the local dealer shop still honored the agreement without any issues. I don’t know whether it’s Toyota company or Northridge Toyota behind this game, but is it really worth risking your reputation just to save a small oil change fee? More

Trevor Ripley, Service Advisor & Allie provided me with Outstanding & Prompt Service today 9/26/24 on my my 2013 Toyota Limited. Anthony assisted me in my understanding of performing services. Outstanding & Prompt Service today 9/26/24 on my my 2013 Toyota Limited. Anthony assisted me in my understanding of performing services. More

Will most likely screw you over. Doesn’t manage his team well. The staff is friendly but it’s a front. Had to pay a real mechanic to do work they claimed to do but did not. Please do Doesn’t manage his team well. The staff is friendly but it’s a front. Had to pay a real mechanic to do work they claimed to do but did not. Please don’t trust this dealership for any work done by them. I’m not the only one. More

Katy Sanchez was my husbands and I’s service advisor for my cars maintenance and she was very helpful in figuring out all the warranty problems for us as well as in informing us on everything we needed to k my cars maintenance and she was very helpful in figuring out all the warranty problems for us as well as in informing us on everything we needed to know about our car. More

Your dealership is prompt, clean, respectful and comfortable. I've never had a negative experience there comfortable. I've never had a negative experience there More

I have known Mike for many years and I'm happy to see him here at the store. He is an amazing manager who takes care of his people while making sure the support is there for them to grow. here at the store. He is an amazing manager who takes care of his people while making sure the support is there for them to grow. More

Daphne was incredibly kind, helpful and knowledgeable! I was a little stressed and worried to get my car fixed before an upcoming long road trip. Daphne eased my worries and had everything taken care for I was a little stressed and worried to get my car fixed before an upcoming long road trip. Daphne eased my worries and had everything taken care for me from top to bottom! I couldn’t say enough great things about my experience with her. I hope every time I’m at Northridge Toyota she is my service tech! More

So content with my last trip to Toyota. Chris Munoz was so nice and answered all my questions! Chris Munoz was so nice and answered all my questions! More

Great service. Amazing and friendly advisor. Straight to the point. Would definitely come back to him again. Amazing and friendly advisor. Straight to the point. Would definitely come back to him again. More