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Northridge Toyota
Northridge, CA
824 Reviews
The employees of Northridge Toyota have been serving the transportation needs of the city of Northridge and the San Fernando Valley for three decades. We are committed to giving you an excellent customer experience every time. Northridge Toyota has also contributed to a number of local and non-profit organizations thoughout the San Fernando Valley. We welcome you to become a part of the Northridge Toyota family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 824 reviews
September 28, 2010
I have been a customer of Northridge Toyota for almost 10 years. Carey Riggsbee in service is a significant reason that I continue to have my vehicles serviced there. Carey is cordial, responsive to my pho years. Carey Riggsbee in service is a significant reason that I continue to have my vehicles serviced there. Carey is cordial, responsive to my phone calls/questions, and never tries to sell me on a service that isn't necessary. Likewise, my experience with Lisa Plowman and Sam DiMaggio in sales has been extremely favorable. Once again, these individuals understand/appreciate that a customer's time is a valuable commodity, and do their best to "cut to the chase." I have purchased two vehicles from Northridge Toyota, and Sam and Lisa are the reason why. Overall, a great dealership that continues to offer superior customer service even after the sale is completed. More
by translaw38
Employees Worked With
Carey Riggsbe, Sam DiMaggio, Lisa Plowman
November 24, 2009
My check engine light came on in my 2005 Prius. I brought it in and left it. They called a few hours later to say it was the inverter water pump and the cost would be $535.00 to replace it. I told them to do it in and left it. They called a few hours later to say it was the inverter water pump and the cost would be $535.00 to replace it. I told them to do so. (What choice did I have?) I picked it up and drove it less than 12 miles before the CEL came on again. Turns out that their mechanic failed to connect the wiring harness to the new pump!?!?! I took pictures in to show them that the wiring harness had not been connected. They were apologetic for their oversight. Conveniently there were no managers on site. I stopped by the Customer Relations Manager's office to explain the problem to her. What did I get out of that? A cup of Earl Grey tea. Come on folks! Let's serioiusly address your problems and own up to your mistakes. Now I'm left wondering how badly damaged this new inverter water pump is due to the mechanic's blatant error in not connecting the wiring harness. This hasn't left a good first impression on me. More
by Prius Driver
Employees Worked With
Peter, John, Maria
February 26, 2009
they stole an item out of my car when servicing it and when I asked them to replace it they were very insulting and beyond rude. It was an item that was in my car when I bought it. It came with the suv bu when I asked them to replace it they were very insulting and beyond rude. It was an item that was in my car when I bought it. It came with the suv but they took it out when I took it in for general serving. They are thieves, stay away. I will have to file a police report.they said if they replaced it that would be admitting to stealing and they couldn't do that. After I bought 2 cars there. What scum bags!! More
by pgv77
Employees Worked With
Tom- magaer of service dept. , maria serano
November 01, 2007
i recently bought my second car [2008 xB automatic] @ Northridge Toyota/Scion and was really pleased with my experiece and wanted to give a brief review of this dealership. Inna, the internet/fleet ma Northridge Toyota/Scion and was really pleased with my experiece and wanted to give a brief review of this dealership. Inna, the internet/fleet manager was extremely nice and helpful. even though i was still in the process of finishing a deal to sell my Solara, she ordered my Super White xB from the docks brought it up to the dealership. it could not have gone smoother, as i sold my car last Tuesday, went to the bank and paid my Solara off, then went to see Inna that same night and my xB had arrived the night before! i picked it up w/ 7 miles on it and am really enjoying it. i had forgotten how much i liked my original Polar White xB! i got another surprise today from Tom Foley in the service department - my first intstall of any accessories i may have picked up [CAI, steering wheel etc.] is going to be $50 an hour for the install, saving me some bucks on the install. i highly recommend Inna for any purchase, not just a Scion! More
by yanges
Employees Worked With
Inna Berdichevsky, Lori Russell, Paul ?
