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Northland Chrysler Jeep Dodge RAM

Oak Park, MI

4.5
2,508 Reviews

14100 Eight Mile Rd

Oak Park, MI

48237

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Showing 2,508 reviews

January 12, 2021

Ryan was amazing Polite and professional very Ryan was amazing Polite and professional very considerate of my time and situation🙂👍 Ryan was very helpful by offering me different options for p More

by jewele1st
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Jan 14, 2021 -

Northland Chrysler Jeep Dodge RAM responded

@jewele1st thank you for the input. Ryan will be happy to hear his hard work is appreciated

January 12, 2021

I would like to thank my salesman Gerald for the Second vehicle that I purchased with him at Northland Chrysler dealership. I am so happy with my new Jeep Grand Cherokee. More

by DIANE.BROUGHTON.CLAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Hall 3rd , Ken Thomas, Steve Witcher, Mike Kryska, Brian Mejia, Gerald McNeal, Joe Rossi , Thurston Simpson
Jan 14, 2021 -

Northland Chrysler Jeep Dodge RAM responded

@Diane.Broughton.Clay Congrats on the new Jeep GR. Cherokee

January 11, 2021

I really appreciate the professionalism from staff and workers, they clean my car every time I have service with them and they were very accommodating with my latest appointment for service. Thank you More

by griffins1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thurston Simpson
Jan 11, 2021 -

Northland Chrysler Jeep Dodge RAM responded

@griffins1972 Thank you for your business. We appreciate the feedback and strive to exceed our customers expectations.

January 11, 2021

The service was professional polite and knowledgeable they did a good job on the repairs to my vehicle I also appreciated the central location of the dealership More

by Nerissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Witcher, Thurston Simpson
Jan 11, 2021 -

Northland Chrysler Jeep Dodge RAM responded

@Nerissa Thank you for the post. We will continue to strive and make our customers happy.

January 11, 2021

Rude/Disrespectful no care for Customers No communication They kept my cover over week to fix a wheel bearing No loaner or anything I had to continuous call them to find out what’s going More

by BOWIECY1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Thurston Simpson
Jan 11, 2021 -

Northland Chrysler Jeep Dodge RAM responded

We're upset you had such a bad experience here..not typical of our dealership. Please reach out to Jim McCain at 248 398 3510 he would love to get to the bottom of what happened and see what he can do to help you now and in the future.

January 11, 2021

The staff is very nice and professional. However, waiting three hours for an oil change after setting an appointment is very annoying and inconvenient to the customer. I would not mind waiting if I walked in More

by hill.malayka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thurston Simpson
Jan 11, 2021 -

Northland Chrysler Jeep Dodge RAM responded

@Hill.Malayka Thanks for the feedback it is much appreciated. Now i will pass this along to the service mngr so he can dig in and find out what happened that day and try to address the issue so it doesn't happen again.

January 11, 2021

Great quick service. Amazing salesman name Peter Soloman. Great service team as well! Had a great experience and will get another car from them again! More

by Lesliedababneh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thurston Simpson
Jan 11, 2021 -

Northland Chrysler Jeep Dodge RAM responded

@Lesliedababneh Thank you for the review. Thanks from Pete, service and the whole Northland team.

January 11, 2021

My experience was great, they worked in a timely manner, positive attitude, positive energy, clean environment, they were following all the covid guidelines to make sure everyone was safe and comfortable. More

by Trishtan87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thurston Simpson
Jan 11, 2021 -

Northland Chrysler Jeep Dodge RAM responded

@Trishtan87 Glad we were able to offer you a clean Covid safe environment and worked in a timely manner.

January 11, 2021

I’ve owned 3 Jeep SUV in my lifetime and when I need work done, my choice is always Northland Chrysler Dealership. They do a great job. More

by GOULBOURNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thurston Simpson
Jan 11, 2021 -

Northland Chrysler Jeep Dodge RAM responded

@Goulbourne Thanks for the ringing endorsement !! We will continue to work hard for you.

January 11, 2021

Excellent customer service skills! They all were friendly, attentive & explained the issues greatly. I highly recommend service at this dealer. Best experience I had in the service department of a d More

by Nikki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thurston Simpson
Jan 11, 2021 -

Northland Chrysler Jeep Dodge RAM responded

@Nikki Much appreciated. Best dealership service you ever had says alot. Now we will continue to work just as hard to make sure we never disappoint.

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