Northland Chrysler Jeep Dodge RAM

Excellent customer service. They took care of me right away. The waiting area was clean and neat. I did not have a long wait time. away. The waiting area was clean and neat. I did not have a long wait time. More

I don’t like the dealership @ all ,very unprofessional. However the serviceman Lionel was the best he sent me numerous of texts and updates about the status of my car. Lionel was the best .He gets a 10 fro However the serviceman Lionel was the best he sent me numerous of texts and updates about the status of my car. Lionel was the best .He gets a 10 from me More

The dealership is awesome HOWEVER THE SERVICE DEPARTMENT HAS ALWAYS BEEN TRASH. Brought my charger in for a oil change. Arrived at 10am left at 1230noon. They argued about my oil cap not being on as if I ha HAS ALWAYS BEEN TRASH. Brought my charger in for a oil change. Arrived at 10am left at 1230noon. They argued about my oil cap not being on as if I had misplaced. Umh no. First oil change which means the place that touched the car was your dealership. Honestly, service has been bad at this department for quite sometime. I had jeep renegade 2017 with previous owner and service was a issue then. From now on I will continue to go to jeep dodge and ram Ray lathem on mack in grosse Pointe. There is plenty of seating room, communication and great service. More

Good customer service clean dealerships wonderful vehicles and people great salesman and financial services everything throughly explained done in timely manner have recommended friends and family th vehicles and people great salesman and financial services everything throughly explained done in timely manner have recommended friends and family thanks for the good experience More

2 issues. Received a finance sheet with a payment, the calculation didn't make sense if you actually do the math. It showed way lower then it should have. AND the car price was wrong. Even after I asked f calculation didn't make sense if you actually do the math. It showed way lower then it should have. AND the car price was wrong. Even after I asked for confirmation that it was the right car that I wanted and had the sales guy print off the window sticker. He printed off the window sticker I wanted but didn't have $3k worth of the car (put wrong msrp $ and correct description - how am I supposed to know what the CDI price is) in the calculation and we made a deal with the wrong math. They wouldn't honor it and I was taken to the cleaner. Ruined my car buying experience and I believe I missed out on a rebate that I could have received by financing through a different company. (originally it was such a good deal/monthly payment I didn't bother to confirm that I was taking advantage of the additional rebate). Then I got to the finance manager (who was great) and my world was turned upside down when he told me it $100-120 more per month then what was agrees upon with my salesman. The sales manager helped out a little bit, but I'm worried this was a scam that they pull regularly as they didn't seem surprised or as apologetic as they should have. I did still end up buying the vehicle because I think at the end of the day I think the deal ended up being decent, but unfortunately just an awful experience that shouldn't happen. More

The service department kept me informed on the work that needed for my vehicle they took their time and didn’t rush to fix it needed for my vehicle they took their time and didn’t rush to fix it More

Home away from home can't go no where else been here since 2014, Brenda is my mom's so you go where mom's is. since 2014, Brenda is my mom's so you go where mom's is. More

This dealership had my vehicle serviced in no time. Smooth process and very productive way of service . Would definitely recommend to others to enjoy the experience Smooth process and very productive way of service . Would definitely recommend to others to enjoy the experience More

They were knowledgeable about their products prompt to get me any answers I needed and had me out the door with the vehicle I wanted. get me any answers I needed and had me out the door with the vehicle I wanted. More

Great customer service very friendly and professional service was very fast and my vehicle is working great after its was repaired by Jason thanks for a great service I will definitely recommend this de service was very fast and my vehicle is working great after its was repaired by Jason thanks for a great service I will definitely recommend this dealership. More