Northland Chrysler Jeep Dodge RAM

I’m very dissatisfied with the service at this place. They are slow to respond to calls, give a lot of double talk and overcharge. For an $8.00 fuse, I ended up paying over $500 dollars. They kept my car They are slow to respond to calls, give a lot of double talk and overcharge. For an $8.00 fuse, I ended up paying over $500 dollars. They kept my car for 9 days and 3 weeks later the fuse went out again. When you ask to speak to a manager you continue to get voicemail and the secretary will ask who’s calling, seemingly so they can screen for the managers. I specifically asked them to trace and fix the problem because a fuse kept going out that prevented me from starting my car. They said they did a diagnostic check and found that when the fuse was replaced the car would start. But 3 weeks later I’m stuck on the roadside needing a tow. Apparently they did not fix the root cause of the problem like I asked, but they quickly took my $500 dollars. Now I’m inconvenienced again. Being a senior, a heart patient and a diabetic, being without my car means I can’t get my medicine, make my doctor appointments or get my medication. If I take my car elsewhere, they will say they are not responsible and get around you that way. I’m thinking of getting an attorney because what they are doing is shady and immoral. I’m on limited income and they’ve literally “taken” $500 from me without compensatory services. I’m thinking of also reporting the matter to the state of Michigan and the Better Business Bureau as well. You would think that the dealership that you originally purchased your car from would be able to fix it or be honest enough to tell you if they couldn’t. I’m thinking of starting a campaign against this place for how at least some customers like me are treated. It’s just not right. More

I had amazing service here! Would highly recommend going to Northland. Brian Mejia was my sales person and got me exactly what I wanted and made it happen quickly! to Northland. Brian Mejia was my sales person and got me exactly what I wanted and made it happen quickly! More

Wonderful hospitality! I was very pleased on how they took care of everything. Also I love that it did not take all day . I was in and out. took care of everything. Also I love that it did not take all day . I was in and out. More

Had an appointment and still a long wait time. Disappointed on oil change package not a great value. Waiting room clean and cashier was friendly Disappointed on oil change package not a great value. Waiting room clean and cashier was friendly More

Courteous! Efficient! Expedient! People were courteous and competent. Completed repair (service) in timely fashion. Problem resolved. I was very satisfied with results. No more words necessary. and competent. Completed repair (service) in timely fashion. Problem resolved. I was very satisfied with results. No more words necessary. More

Hank and everyone on the staff is always extremely helpful. Hank is swift in his service to me & always goes above and beyond to ensure I’m happy. Thanks for everything! helpful. Hank is swift in his service to me & always goes above and beyond to ensure I’m happy. Thanks for everything! More

Wow it might be a challenge to come up with twenty five words to describe my experience but gun to my head I would say fantastic. words to describe my experience but gun to my head I would say fantastic. More

The people at this dealership are friendly and helpful. I always choose them to service my car for my oil changes. Jason is usually the person that I call. always choose them to service my car for my oil changes. Jason is usually the person that I call. More

Lionel was extremely helpful as he kept me informed about what was happening with my vehicle. This made me feel very comfortable knowing the steps of my service visit. what was happening with my vehicle. This made me feel very comfortable knowing the steps of my service visit. More

Service Department agent Jason was very professional and helpful. He will call when part needed is available. It’s expected early next week ! Thank You Jason helpful. He will call when part needed is available. It’s expected early next week ! Thank You Jason More