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Northgate Ford
Cincinnati, OH
718 Reviews
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June 28, 2012
Andre my sales consultant was awesome! The lady who reviewed the Sun and Sync packaged was outstanding! Northgate Ford is fantastic..from my first visit ti the final purchase. I felt completely comfort reviewed the Sun and Sync packaged was outstanding! Northgate Ford is fantastic..from my first visit ti the final purchase. I felt completely comfortable in the showroom. The Northgate Team maintains a high level of engagement and professionalism. I will definitely be back for service and future purchases. Northgate Ford had definitely earned my business. More
by Rob saffron
Employees Worked With
Andre, Andre Singleton
June 14, 2012
I have been to Northgate Ford twice: once to find my new car and the second time to get some help with re-setting the hard drive. Both times were excellent in terms of service and friendliness. Robert Quic car and the second time to get some help with re-setting the hard drive. Both times were excellent in terms of service and friendliness. Robert Quick met me on the parking lot along with his assistant Melanie when we arrived to "see" one of the new cars. I had previously talked to Melanie on the phone twice. Both of them shook my husband's and my hand and showed me the car that I had inquired about, sitting out on the lot, all clean and shiny. Mr. Quick gave us a quick overview of the car's potential and described and explained the panels of software inside the car and handed me the key to drive it. He even provided me with a good "test routing" to feel how the car held to the road. When we returned to the lot, the customer service that Mr. Quick provided was exceptional; there was no pressure to "make the deal." When I decided that I wanted the car, Mr. Quick brought some boxes to unload my old trunk's "book-mobile" while I completed the paperwork. The finance dept. was quick and efficient. Mr. Quick and Melanie went over any questions I had about the equipment. We drove away in my new car. When I needed the hard drive of my car to be reset, Lee met me at the agency, who was introduced to me by Robert. I settled into the comfortable service area and read a book and watched the television that I could actually hear--not the 'silent' pictures that one usually deals with in these situations. An hour later, Lee had me ready to go, and my car was ready. What can I say? Where does it get better than this?!!! More
by Carol Gessner-Livingston
Employees Worked With
Robert Quick
May 22, 2012
My experience at Northgate Ford was excellent. I worked with salesman Michael Lewis and GM Steve Reichart. During the entirde process I felt that they did have my interest in mind. I never felt that they w with salesman Michael Lewis and GM Steve Reichart. During the entirde process I felt that they did have my interest in mind. I never felt that they were pressuring me or trying to up sale me. I had done my homework and let my desire be made known and their gaol became to find a car with those options and negotiate a fair price. I had done my homework with pricing and unlike many dealerships they did not become defensive, they were willing to negotiate accordingly. Michael was professional, courteous and attentive through the entire process. They found a car and we closed the deal without any marathon sessions. As GM, Steve was in the background to make sure all was going well and he did an excellent job of making us comfortable. It been a few weeks now and I couldn't be happier with the car and the follow up I have received from Michael and Steve. More
by lillard
Employees Worked With
Michael Lewis
May 11, 2012
Internet department answered questions and went above and beyond in searching for my new F150! I will refer all my friends and family to the girls who were the reason we purchased our truck beyond in searching for my new F150! I will refer all my friends and family to the girls who were the reason we purchased our truck More
by truckingirl
Employees Worked With
Internet
September 01, 2011
I would not recommend this dealership. I had a deal worked out for a vehicle with these people. I was getting the internet price for the truck however on the lot they still had a sticker price for 5000 worked out for a vehicle with these people. I was getting the internet price for the truck however on the lot they still had a sticker price for 5000 more then the internet price. After taking my family members credit information and running it so he could co sign someone walked in offering the sticker price from the lot and they sold the truck knowing we were in the process of financing it. The owner did email me after apologizing however it was just to try and cover up what they had done. More
by kathleen03
Employees Worked With
greg, steve, vicki
August 14, 2011
Steve helped me find the perfect car for me within my price range. He made sure I recieved all of the features that were important to me, this made the whole car shopping experience a lot simplier and al price range. He made sure I recieved all of the features that were important to me, this made the whole car shopping experience a lot simplier and almost stress free. Even after the paper work was filled out and the keys were in my hand, he walked me out to my new car to show me how to use the new features I was unfamiliar with. There were some dirt spots on the car that the service men had missed and Steve took the time to clean it himself. This is a detail I think a lot of salesmen would miss or not care to spend the time do. I have already received a phone call making sure I was enjoying my new car. I am- I love it! Thanks! More
by al283
Employees Worked With
Steve Fliehman
July 01, 2011
I give this ford dealeship 5 stars. I am so grateful to have purchased my first car 2011 ford escape hybrid limited from this dealership. Melanie, the internal manager was extremely helpful and approacha have purchased my first car 2011 ford escape hybrid limited from this dealership. Melanie, the internal manager was extremely helpful and approachable.She responds in a timely fashioned and gave me the most affordable price for the hybrid suvs. I never thought I will purchase a car in a week especially that hybrids are less in production and I have been shopping for it for a month already. I just emailed Melanie Saturday. Monday she found a vehicle from the plant and Wednesday the car was delivered. Thursday , I purchased the car with the very best deal.Thank you so much. Kudos to you Melanie and all the staffs for a job well done. Everybody was sooo nice and friendly from the sales and down to the finance dept.I will definitely recommend this dealership to my family and friends. More power to you guys!! keep up the good work! ;-) More
by mardiex
Employees Worked With
Melanie Parsons
November 17, 2010
This dealership was very responsive and quick to my internet inquiry for a 2011 Lincoln MKX. Good. The price quoted online was good and the package on the car was what I wanted. The internet sales internet inquiry for a 2011 Lincoln MKX. Good. The price quoted online was good and the package on the car was what I wanted. The internet sales person was Emily. Very knowledgable and friendly. Good. The following may not be suited for audiences that are easily offended. These comments are not direct criticisms about an individual thus no name of employees given. This critique is a criticism of the company culture at Northgate Ford rather than specific individuals. Here it goes... I get to the dealership and I am switched to another sales person. I did not like this as I had already "developed" a "relationship" with my internet sales person Emily. I started to get a feeling of distrust that was not there before arriving at the dealership. Not good. The car I wanted is at another dealership plus there is no actual car to test drive. This was explained to me online but why would they expect me to purchase that day or at least give me an offer I could not refuse obviously. I explained this multiple times to the sales person and manager. They either did not care or did not comprehend that a reasonable person would not purchase a car without test driving or at least offer something that would compensate that deficit. Or not waste their/my time by having me sit in their dealership for over 2.5 hours. Not good. I did my homework and I knew the facts. In fact, I knew more about the 2011 MKX then my sales person and their sales staff. Not good. My sales person has the usual conference with his sales manager and we find the car I want at a price that is okay. But then after a few minutes (more than a few minutes), the price is now higher... and this happened 2 times. Looks like I will have to pay that extra $950 for delivery from another dealership which I was told in the beginning that I may not have to pay it. But it keeps me in the store longer. Very very bad... The sales person tells me about their free oil changes for life only offered at their dealership but gets uncomfortable when I ask him about the 4 year complimentary LIncoln oil changes good at all Lincoln dealerships that he "forgot" to mention. I actually felt bad since he appeared very uncomfortable during his explanation period. Shawn was trying to make an honest living but it seemed other sales influences were at work. Maybe sales voodoo or something. Anyway, not good. After sitting in their dealership for 2-3 hours and what not, I am ready to go and then I finally get to see him... yes... the big guy... the one all the minions go to have tea with to see what price point the customer will maximize the dealership's profit... And he saids the infamous line... "What can we do to earn your business...." I hate that line... Followed by "What would it take to sell you a car today". Yes, this cliche / mantra is so dull and reeks of unpleasant car dealer associations that it makes me shut down pretty fast. Quite frankly if a dealership has to ask either of those questions then they should not be selling cars. Either the customer is not going to buy no matter what or the dealership can go lower. Why should I offer a price when they can obviously go lower. After stating to them multiple times I want an efficient sales process and they give me this lame sales mantra then I am done. Game over. This line completes the cycle of distrust that built up the moment I was handed off to another sales person. In fact, why do dealerships have sales staff when it is the sales manager who tells the sales staff whether the offer a customer gives is a thumbs up or thumbs down? Why pay that type of overhead? Hiring a "feature man/woman" who can go over the features of a car is far cheaper and probably more knowledgeable as I my sales person was not knowledgeable nor the sales manager. But I digress... The sales manager says he can POSSIBLY give me a lower price on my trade in by making phone calls...yada yada... Why did he not already make the phone calls? To me he did not go the extra mile and the look on his face told me he knew he was not going to make a sale. But gave the obligatory lip service evidenced by the look on his face, maybe it was a long day since it felt like a long day for me. The whole thing was a waste of my time and sadly their time too. You either have a price you will sell or not. If I was a sales manager, why would I waste my time on dickering about prices. There are other customers. Just give me a price I can not refuse or your lowest price that will make a profit for the dealership and saves me money too. I get tired of dealerships trying to "hit a home run". My mistake was I stayed there too long but then again they had the keys to my trade in too.. But they would never do something like that on purpose right?... Not good. Northgate Ford was typical, cliche and only cared about the sale. They did not care about the future sale ie. selling to a potential long term customer. All the negative connotations one would think about a dealership was perfectly text book demonstrated by the staff at Northgate Ford in Colerain, OH. Maybe it is something Ford gives them as the words earn and business seemed to just spew without a thought. You know you need to come up with a new catch phrase else when all the dealerships use the same phrase. In summary, if you want just a car, want to waste your time, unreliable quotes, bait and switch tactics and don't plan on getting another car from them in the future then go here. If you want trust and a dealership you would purchase from again then drive past Northgate Ford. I later emailed Emily as to why I did not purchase a car, which I did purchase later that day at another dealership. I basically emailed what you see above and she said she "planned" on learning from my response on how better to improve. Then she ended by stating, she hoped to "earn my business" in the future. Did I tell you how much I hated the words earned and business in the same sentence? To be fair she did say she "planned" on learning from my response as to why I did not buy from their dealership. I guess the earn your business mantra is so ingrained that one can not actually read an email and figure out that they should not use cliches that annoys a customer in the ending of their message. I do not plan on going to their dealership in the future. More
by lighthouse2003
Employees Worked With
Northgate Ford
