Northgate Ford

Overall good experience I had been searching with the intent on purchasing 1 of 2 potential cars. I had already had my financing established and preapproved before going. Nor I had been searching with the intent on purchasing 1 of 2 potential cars. I had already had my financing established and preapproved before going. Northgate Ford happened to have both of the cars I was looking for, a Subaru WRX STI and a Mitsubishi Lancer Evolution X GSR. I was the most pleased with their Evo X and with the outstanding assistance and customer service of Paul Knighten, we wrote up a buyers agreement. This is where things became slightly swayed. My trade-in value was significantly low as compared to NADA values as well as a CarMax appraisal but that was a manageable inconvenience due to the exceptional value of the Evo. Next the Sales manager we dealt with was very hard to deal with and made me jump through a number of hoops prior to actually completing the transaction. Nothing else needs to be said because I do have a new car and it was exactly what I was looking for. More

My experience at this dealership If you want a great Sales Consultant that will work hard for you and make sure that you are completely happy, I suggest Andre Singleton at Northgate F If you want a great Sales Consultant that will work hard for you and make sure that you are completely happy, I suggest Andre Singleton at Northgate Ford. He is direct with his approach and will make sure you understand what you are getting. It was a great experience for me and I know you will be happy with him also. Great job Andre! Ashley in Finance is great too, know her job well and will explain all the paperwork in detail! Dave More

Outstanding buying experience This was a great expereince for us. I called Mike Gerrin first thing in the morning and the deal was done by late afternoon. Mike was a very pleasurab This was a great expereince for us. I called Mike Gerrin first thing in the morning and the deal was done by late afternoon. Mike was a very pleasurable person to work with and appreciated everything he did. Mike did in 8 hours what another dealer couldn't do in a week. Thank you for everything. We highly recommend the dealership and will be back for future purchases. More

We love our Edge This was a great experience for us. We spoke to Vicki and she started us on a very easy buying experience and helped us get our new Ford Edge. The dea This was a great experience for us. We spoke to Vicki and she started us on a very easy buying experience and helped us get our new Ford Edge. The dealership was very friendly and Janet in the business office was great to work with. I would definitely recommend this dealership to all my friends and family More

Best Experience!!! After searching for a truck all day....we arrived at Northgate Ford where we were welcomed by Jason Robb who treated us like friends/family! He help After searching for a truck all day....we arrived at Northgate Ford where we were welcomed by Jason Robb who treated us like friends/family! He helped make our experience quick and easy especially with having our two kids with us. He didn't waste our time and met our needs by getting the value for our trade in ready by the time we came back from a test drive. Jason worked with us on our trade-in value and was able to get us the best offer compared to other dealerships in the area!! We highly recommend Northgate Ford because of Jason and also thank you to all of the staff there from the time we walked in the dealership to working with Janet Kinder in Finance (she was great!) they were very welcoming and accommodating!!! (Also, thank you to the guy that let our kids play with the race cars throughout the dealership - they loved it)!!!! The Schneider Family More

Scam a handicaped man My brother is permanently confined to a wheelchair. He sent his car in for. Service before leaving on a long trip. He was told car needed front ball j My brother is permanently confined to a wheelchair. He sent his car in for. Service before leaving on a long trip. He was told car needed front ball joints and tie rod ends. He played for this over 1000 dollars he went on his trip to mayo clinic in Minnesota. When he returned he had a shake in the front end .we thought it was the brakes so I jacked it up tool the tire off to change the brake only to find that the brakes were fine. But the upper ball joint on the passenger side was not only wire out but also the original ball joint .after talking with the manager of the service department they agreed that the work had not been done . they then replaced the original parts ..watch out for these scam artist thieves they put a handicapped man in danger.to steel 1000. Dollars I do not know the name of the manager I dealt with only that he was a manager in the lincoln area More

Professional, polite, helpful people throughout the process. My salesman, Andre Singleton, was very professional and genuinely cared about making a normally anxious experience comfortable and pleasant. His years My salesman, Andre Singleton, was very professional and genuinely cared about making a normally anxious experience comfortable and pleasant. His years of experience have served him well in reading the emotions of his customers and making them feel at ease. There was no pressure or urgency to "make the sale". This sense of "customer first" was evident throughout the entire purchasing process, from the initial greeting at the front door all the way to delivery of my vehicle. Overall, Northgate Ford exceeded my expectations in what a car dealership should be. More

Seems to be on a downward spiral This is the second car I've purchased from here. The Internet girls are always on it as soon as I submit my information online. They go above and beyo This is the second car I've purchased from here. The Internet girls are always on it as soon as I submit my information online. They go above and beyond to get me the most info, best price, and just treat customers like family! This experience was a little different though. It had nothing to do with my sales person or Internet, it was all the other factors at the dealership. When I walked in there was no receptionist. I walked around got passed by several people and was never greeted. I left after 40 minutes of being ignored. I tried to call in the Internet dept and I got connected to 6 people before finally talking to her. She was very apologetic after hearing about my visit! She along with Angelina were the reason I made it into the store. They both asked that I come back, that a manager would take care of me and even compensate my gas for the trouble. So I did. Kurt was very nice but again I was not greeted at first. It's very upsetting to go somewhere where you're going go spend lots of money and not get greeted when you walk in, to not see the Internet dept who went above and beyond to help, and to have to go through so many obstacles to get ahold of someone on the phone. Where's the customer service anymore? Does management want to fail? You're confusing and upsetting your repeat customers. Change isn't necessary especially when you had a good thing going for you. Ive given you my business because you're not like everyone else. You cared about the customers. Now it's all about saving your pennies. Everyone should take an example from the Internet dept and from Kurt! They made lasting impressions on me and my family, but I'm not sure it'll be enough next time. More

Best experience! Paul Knighten is a great sales consultant! He has a great attitude and takes the time to make sure you get what you want for the right price. He was n Paul Knighten is a great sales consultant! He has a great attitude and takes the time to make sure you get what you want for the right price. He was not pushy and answered every question I asked. He has a great personality that makes the experience of buying a car a great one!!! I am so glad he was the sales consultant who sold me my car, overall a wonderful experience and I will definitely recommend him to anyone! More

New Car Purchase From the moment I stepped onto the dealership lot until the moment I drove away in my new Ford, Andre and the rest of the staff at Northgate Ford were From the moment I stepped onto the dealership lot until the moment I drove away in my new Ford, Andre and the rest of the staff at Northgate Ford were exceptional in their service. Andre was understanding, helpful, and also very easy to work with. He allowed to me to drive the car without a "babysitter" and even helped me seal the price I wanted on the vehicle. I know Andre will continue to go above and beyond to serve my questions and needs. More