Northgate Ford Lincoln

No headache I just came into the dealer to buy oil for a friend's truck. Before you know, I was looking at the 2106 F150 and a few hours later had one. I was able I just came into the dealer to buy oil for a friend's truck. Before you know, I was looking at the 2106 F150 and a few hours later had one. I was able to get out of my Fusion without pain and back into a pickup truck. Very friendly staff. More

A great experience This is my first Ford experience and also my first experience with leasing. Todd MacLean was extremely patient and helpful with all of my questions an This is my first Ford experience and also my first experience with leasing. Todd MacLean was extremely patient and helpful with all of my questions and concerns, and thanks to him I have a great car that meets my every need. Every staff person I encountered during my visits to the showroom was extremely courteous and helpful. I was very impressed with the dealership in general, and 5 stars to Todd. More

Wonderful Jay Baldwin was extremely helpful and got me the car I have always wanted! Great customer service and overall pleasant experience at this dealership. Jay Baldwin was extremely helpful and got me the car I have always wanted! Great customer service and overall pleasant experience at this dealership. Highly recommend to all! More

great, friendly 3 3rd time leasing from them.excellent service from Chris and the whole crew. Fast with paperwork.Polite and friendly. This is my dealership !!! Good d 3rd time leasing from them.excellent service from Chris and the whole crew. Fast with paperwork.Polite and friendly. This is my dealership !!! Good day More

friendly and great service!!! We just leased a Lincoln MKC, our experience was exceptional, although we hit a few bumps in returning our leased Lincoln 2 months early (couldn't pas We just leased a Lincoln MKC, our experience was exceptional, although we hit a few bumps in returning our leased Lincoln 2 months early (couldn't pass up the awesome rebates) our salesman made sure we got into a new vehicle and that we were happy. More

Very easy to work with Found the car we were looking for via the internet - and asked for a quote. We were contacted by Chris Clubb and made an appointment to see the car a Found the car we were looking for via the internet - and asked for a quote. We were contacted by Chris Clubb and made an appointment to see the car and the dealership. Chris was very helpful and we did end up purchasing a Lincoln MKZ. When Chris delivered the car, he had even go so far as to wax and polish it for us. Delivery went very smoothly. We have not had to take the car in for service yet, so I cannot comment on the quality of the service department. I will be taking the car in soon as it has a recall (running lights), and it will soon need an oil change. I would buy another car from Chris. More

purchase 2015 explorer From the moment we went through the door until we purchased the vehicle we had nothing but a positive experience. Our salesman was Chris Clubb and h From the moment we went through the door until we purchased the vehicle we had nothing but a positive experience. Our salesman was Chris Clubb and he went above and beyond to make our experience nothing but positive. We were never pressured or rushed, he explained all the features of the car, taking as much time as was needed to cover everything plus offered for us to come back or call if we had any questions once we got home. We would recommend anyone to see Chris if they are in the market for a car . We also dealt briefly with Dave Elliott and Dean with a positive experience as well More

Ineffective Service Department I am a snowbird spending summers in Michigan. In the summer of 2014 I brought my 2013 Mustang 5.0 into the service department to diagnose the lack of I am a snowbird spending summers in Michigan. In the summer of 2014 I brought my 2013 Mustang 5.0 into the service department to diagnose the lack of AM reception on the radio. I explained at length the lack of reception to the Service Manager. I was called later that day and informed that the technician who examined my problem concluded that the vehicle had a bad speaker. A new speaker was installed. When I came to pick up my car the poor reception on AM persisted. I questioned the diagnosis of a bad speaker as I had good reception on FM and XM. The service manager suggested that I talk to the technician who was standing there. When I questioned him about the speaker diagnosis, he asked me what was wrong with the radio. Apparently the problem had not been properly conveyed to him. I told him poor reception, and he listened to the radio and advised that I needed a new radio. I was advised later that a new radio was installed yet upon picking up my vehicle I still found poor AM reception and all of my saved channels were the same.(Is this possible if a new radio is installed?) I then questioned the service manager about the continued lack of performance. He advised he would call Ford Motor Company technical support. He called me back and advised that The Ford rep suggested he play the radio next to a new vehicle to see if there was any difference. He then informed me that the new car AM reception was equally as bad as mine and that Ford apparently had bad radios in their Mustangs. I called Ford Customer Service who suggested I find another service facility. This June upon arriving in Michigan, I removed my car from storage and took it to Fred Grande Ford in Richmond MI, 35 miles from my house. They immediately diagnosed the problem using symptom chart PPT A and replaced the "Antenna Stanchon Module". AM reception is now perfect. Shame on Northgate Ford. Poor service communication, Lack of Expertise and questionable ethics relating to what they tell the customer. More

Dsinterested Service Advisor(s) I have a 2014 Ford Fusion. I needed an oil change, tire rotation, inspection of a hole in the floor mat, and look at the dash display. I called the I have a 2014 Ford Fusion. I needed an oil change, tire rotation, inspection of a hole in the floor mat, and look at the dash display. I called the day before and spoke with Ann, who indicated I needed no appointment, it was on a first come first service basis, and they would have their technicians look at the challenges. Fast forward to today, when I arrived at the dealership I was told by Ron Goodwin that I would indeed need an appointment and that I could get my car back tomorrow. I indicated to him that Ann said I needed no appointment, when he asked Ann, she hedged for a moment, said have a technician look at it. Both Ann and Ron were disinterested, and seem bothered. When I got the car back, the oil change and tires were rotated, I was told there was nothing wrong with the display, even though it provides incorrect information, and Ron took a picture of the worn spot on the floor map, and will contact Ford. Unless you buy your car at this dealership, service for those cars not purchased their was not a pleasant experience. "Caveat Emptor" More

Service not provided Took my truck in for work as scheduled on a Monday and left the vehicle, I notified them that I had a rental until Wednesday. Told the service rep tha Took my truck in for work as scheduled on a Monday and left the vehicle, I notified them that I had a rental until Wednesday. Told the service rep that I needed 6 items checked on the truck, they took the information told me what it would cost for the inspections to find what was the problem with the truck. Received a call Tuesday night that they have not had time to look at the truck, they had two other trucks in before me and they were having problems fixing them and they were on the phone with Ford. Fine but would you not think I should have been told that when dropping off my truck that there were vehicles before me and they were having problems with them. I scheduled this appointment a week and a half earlier. Received a call Wednesday night that still nothing was looked at on my truck and that they may not get to it this week. Called them Thursday morning that I was coming to pick up my truck before lunch, got the normal apologizes from them but really did not care, I am out over $300 for the rental with nothing getting looked at on my truck. This is not the first bad experience with the dealership on service. A year earlier they replaced a radiator that had a leak that was under warranty for me, that was great the problem occurred when I took it home and tried to start the truck the next day. It did not start, I jumped the truck and took it back to them for review. Received a call form them that the batteries were dead and needed to be replaced. Fought with them about the batteries and truck not having an issue before I took it to them and now they do not work. They claimed it was just something that happened, so I replaced the batteries at my expense. Apologies were given and I walked out the door. Final result is that I will never go back to them and I will sell the Ford truck and go to another brand that will be better responsive to their customers. More