Northgate Chrysler Dodge Jeep Ram

Good Experience. Roger was very helpful on the phone prior to visit. Northgate Jeep had a very hard to find used Scion xD. Though for sale for a reasonable price, my wife and I were VERY disappointed prior to visit. Northgate Jeep had a very hard to find used Scion xD. Though for sale for a reasonable price, my wife and I were VERY disappointed in our Saturn Vue trade-in value. We still do not understand why the KBB.com and NADA.com rate our previous vehicle well over $5400 (on the low end dealer trade-in value, not private party)) and we received only $3100 trade-in at Northgate Jeep. While Roger McClure did his job very well and we were finally satisfied with the monthly payment, we probably will not use Northgate Jeep again. Again, this has no reflection on Roger. More

On the phone Roger McClure went 110% out of his way to do everything for me and took care of everything that needed to be done from holding the car I found on the net to all paper work,even spoke to my insur everything for me and took care of everything that needed to be done from holding the car I found on the net to all paper work,even spoke to my insurance agent to transfer my policy. On the test drive I ask him to drive and he did. Now how many others would do that. If at anytime I would buy another car it would be with dealer but only if Roger was still there. Thank you. Dee White More

Dwayne was very helpful at the Northgate dealership. I actually chatted with a customer service rep online prior to my visit. Upon walking in, Dwayne was already expecting me and he called me by my first actually chatted with a customer service rep online prior to my visit. Upon walking in, Dwayne was already expecting me and he called me by my first name. From that point forward, considering my circumstances, I was giving an extremely great deal. It was an overall pleasant experience and I do not regret purchasing my new vehicle. The staff was extremely helpful and friendly. I'd recommend Dwayne to anyone who's looking to buy the Chrysler line of vehicle in Cincinnati. More

Over all this was a good experience. I had visited the dealership to just look around a month before I made my purchase. In that time Dustin had sent me a letter to thank me for visiting and to let him k dealership to just look around a month before I made my purchase. In that time Dustin had sent me a letter to thank me for visiting and to let him know if there was anything he could do to assist me and he also followed up with a voicemail. Just enough communication to know he was there if I needed him and it was not pushy at all. A month after visiting him I had called to tell him I was stopping by and he remembered who I was and my situation and what I needed. I really did not feel like dealing with the hassle that some previous dealerships have put me through. It was very painless at Northgate. I got what I expected and feel I got a fair price and exceptional service. Had I stayed in that area and had interest in one of their vehicles, I would go back there to purchase. More

Roger was very helpful. I am currently living in Colorado and thus making my order that much more of a challenge. Roger was great in making sure my Jeep had everything on it that I ordered, the Jeep was in P and thus making my order that much more of a challenge. Roger was great in making sure my Jeep had everything on it that I ordered, the Jeep was in PERFECT condition, (I am extremely picky), and it had only 7 miles on it (including being taken to Tire Discounters for a lift). I cancelled a Rubicon I ordered from another dealer earlier in the year because they couldn't deliver the above. Roger was also able to match a price I had gotten from a dealer in Colorado. I will be ordering my next Rubicon from Roger as well. Thanks Roger. More

Dwayne was very knowledgable not just with Dodge/Chrysler brands, but he alos knew what competitor cars/SUvs did or did not have, indicating how much more value a Dodge was vs competition. Dwayne followed u brands, but he alos knew what competitor cars/SUvs did or did not have, indicating how much more value a Dodge was vs competition. Dwayne followed up and we completed a new car sales within days. More

My 2 year old used car that had passed their 150 point inspection had its convertible roof get stuck in the open position about 18 hours after driving it off of the lot. On a rainy day. I received a ren inspection had its convertible roof get stuck in the open position about 18 hours after driving it off of the lot. On a rainy day. I received a rental car at the dealers expense which was great and I truely apppriciated them doing that for me. However when initially speaking to Brain the manager (did not raise my voice nor curse) I was told he didnt have to do anything for me and we would be doing things his way. I also asked to speak to another manager and he refused to transfer me. Imagine having a convertible car for less than 24 hours and having its roof 100% exposed to a thunderstorm and hearing..i dont have to do anything for you. I will never buy another car from this dealership...worst experience in buying a car ever!!!!! More

Roger met at the door with a friendly smile that made us fill comfortable and welcome he was polite.When we went for the test drive,he figured out a route for me that wasn't on the expressway, i thought th fill comfortable and welcome he was polite.When we went for the test drive,he figured out a route for me that wasn't on the expressway, i thought that was considerate . I drive on expressways as little as possible . And worked very hard on getting me a good price on my new 200... I Love my new car.!!!! More

Dustin was very knowledgeable about the truck I was looking at and made the buying experience very enjoyable. I would certainly recommend him to anyone buying a car. looking at and made the buying experience very enjoyable. I would certainly recommend him to anyone buying a car. More

We initially went in to just look and test drive. Dwayne showed us the SUV we wanted and we knew we would be purchasing it soon. However, the one we test drove happened to be in the final stages of selling showed us the SUV we wanted and we knew we would be purchasing it soon. However, the one we test drove happened to be in the final stages of selling at that moment. Dwayne and another manager showed us 2 other Durango's and a Jeep Grand but we knew what we wanted. Dwayne worked with us to find what we exactly wanted and said he would find it. He found the Durango the next day at a dealership 2 hours away and went to pick it up himself. He was extremely helpful, curteous, and knowledgable along the way. Although we would have liked to have our trade in a little bit higher, we eventually negotiated a reasonable price. I would definitely recommend this dealership and Dwayne to those looking for a new car. I feel Dwayne went above and beyond what anyone could expect from a car salesman and even got us a better interest rate than what their finance office initially offered. We love our new Durango! More