Northgate Chrysler Dodge Jeep Ram

The most unprofessional business transaction I ever conducted! Purchased a vehicle online the check was received on 08/04/2023 and 10 days later the car still hasn't been delivered!! conducted! Purchased a vehicle online the check was received on 08/04/2023 and 10 days later the car still hasn't been delivered!! More

Herman was great. Even though my vehicle was a used GMC. Herman still was knowledgeable about all the special functions. Took the time to show me all the works. Highly Even though my vehicle was a used GMC. Herman still was knowledgeable about all the special functions. Took the time to show me all the works. Highly recommend More

This dealership worked hard to get my business. I was direct and upfront and they just figured out how to make the deal happen. John was great to work with. Damien for online business development started direct and upfront and they just figured out how to make the deal happen. John was great to work with. Damien for online business development started things on a high note. And the finance guy worked hard to find the best loan rate possible. The deal was amazing and other dealers said nobody can do that but they did. I will be back when I need another vehicle. Well done Northgate!!! More

Excellent customer service. Herman Suyemoto was Fantastic. 5 Stars very friendly and down to earth. Fantastic. 5 Stars very friendly and down to earth. More

Do not waste your time going there. We took our new(to us) 2019 jeep cherokee in for a blurry back up camera. They advised that they would repair it and to drop it off that following Monday. The camera wa us) 2019 jeep cherokee in for a blurry back up camera. They advised that they would repair it and to drop it off that following Monday. The camera was replaced as promised. One month later we received a bill for $100(some deductible). At the time service was rendered, there was no mention of the $100 fee. When I called to get clarity on the billing process, the service advisor was supremely rude and attempted to belittle me with silly questions. I stated that I think the "normal" thing to have done would be make your customer aware of any charges up front... not one month later. Then to top it off She quipped that they would refuse to service the vehicle in the future. I was like you're damned right. I will go elsewhere. More

Horrible customer service. I've been waiting over two weeks for a response to my email complaint after a bad service experience. I was told it would be forwarded to a member of management but I'm startin weeks for a response to my email complaint after a bad service experience. I was told it would be forwarded to a member of management but I'm starting to wonder if that even happened. I explicitly asked for someone to reach out to me to discuss my issues and explain things listed on my bill because there were multiple services I was charged for but did not receive. Last week I followed-up with the same representative that took my complaints and did not hear anything from her to confirm that management received my inquiry. I should not have to keep following up on this with ZERO RESPONSE. More

I, like many, hate the car buying experience. Found a CX-9 online (2 months looking, this was the best price/low miles) that I was interested in and contacted Northgate via email and eventually via phone CX-9 online (2 months looking, this was the best price/low miles) that I was interested in and contacted Northgate via email and eventually via phone. Very straight forward on pricing, nothing hidden or changed. The reason the experience was worth noting was the interactions with my salesman, Mike Hennen. He was prompt, courteous, and honest. My wife and I drove 2 hours, spent 70 minutes inspecting, driving, and doing the paperwork, and were on our way home. Your experience is as good as the people you meet. My experience at Northgate with Mike Hennen was top notch. More

I would like to thank Herman for all his help in helping us decide if it's time to buy and not being offended when we said we wanted to think on it. When it is time to buy we will be buying from Herman :) us decide if it's time to buy and not being offended when we said we wanted to think on it. When it is time to buy we will be buying from Herman :) Mavis Freestone More

I would like to thank Mr.Greg Bryant for helping me find the car i wanted i recommend you to Mr.Greg Bryant. Thank you the car i wanted i recommend you to Mr.Greg Bryant. Thank you More

Went on 6/20/20 with my wife to look at, test drive, and PURCHASE or ORDER a 2020 Charger Hellcat. We were met at the door by a salesman (David), who proceeded to show us the white Charger Hellcat they had PURCHASE or ORDER a 2020 Charger Hellcat. We were met at the door by a salesman (David), who proceeded to show us the white Charger Hellcat they had in the showroom. After talking to him and looking it over with my wife we decided we would like to test drive it to see if we liked that specific one, and if not order one to our specs. To our surprise David the "salesman" told us that in order to drive it, we had to commit to buying it and talk numbers FIRST! How am I going to talk numbers on a car that I haven't even heard run let alone drove? Maybe they just didn't want my business? and if they don't want mine, they probably wont want yours either. More