Northfield Automotive

Dangerous car and uncaring employees. They’ll be nice to your face and tell you what you want to hear, then the moment you’re in the car, they forget all about you. We bought a used Chrysler 300. We drove i your face and tell you what you want to hear, then the moment you’re in the car, they forget all about you. We bought a used Chrysler 300. We drove it less then a mile before I called and told them something was wrong with the car. They said it’s “sold as-is” and hung up on me! We didn’t even make it home and the wheel bearing broke on the passenger side.They put us in a very dangerous situation and I called them again and was told it’s too bad because it’s sold as-is. We took it to a shop and we had to pay out of pocket for a new wheel bearing. I asked them for help and I’ve just been blown off. And the salesman Brandon blocked me so I can’t call or text him, that’s a little childish in my opinion.I bought the car to get me back and forth to chemotherapy and surgeries for my stage 4 cancer and I explained to them when we bought the car that we needed something reliable. We were on a budget and they acted like they cared. Brandon Dahlin was our salesman so beware when dealing with these people, they will take advantage of the situation and run the moment you need help. We drove off the lot and the car broke… We didn’t even make it home with it and we had it in the shop. The mechanic we took it to was shocked that a dealership would sell a car in such a dangerous condition. More

If you try to do business here, either no one will respond or you will get called constantly. They implement practices that no other dealer that I've been to, does. In 2020, I dealt with Brandon, a to respond or you will get called constantly. They implement practices that no other dealer that I've been to, does. In 2020, I dealt with Brandon, a total liar, In 2021, I dealt with Skylar over the phone. Apparently the truck came in because I've been called every day!!!!! They seem hungry for your business one day and then the next day, you can't even get a response. This appears to be a common issue. I hope they close one day! I'll drive by and laugh! More

Good first contact. Emailed question to Brandon, no answer. Would have probably purchased but if someone can't be bothered to respond, what does it say for the rest of the staff? answer. Would have probably purchased but if someone can't be bothered to respond, what does it say for the rest of the staff? More

Terrible service. Disorganized….after so many apologies for their mistakes the truck is still not fixed. Not enough mechanics to do service work besides oil changes. Have been told each time I came in (for for their mistakes the truck is still not fixed. Not enough mechanics to do service work besides oil changes. Have been told each time I came in (for the same repair) that they would call and keep me informed. It hasn’t happened yet! More

Never buy a used vehicle from here. I bought a truck for over $50,0000 I found an issue the next day, sent me to a GM dealership. Northfield Dealership would not honor a $300 fix. over $50,0000 I found an issue the next day, sent me to a GM dealership. Northfield Dealership would not honor a $300 fix. More

The only reason for the 3 stars, is the salesman we worked with. He went above and beyond, very personable and paid to fill our gas tank out of his own pocket, without telling us. The only reason we worked with. He went above and beyond, very personable and paid to fill our gas tank out of his own pocket, without telling us. The only reason we knew about it was from the owner, who laughed about it. The rest of the staff had poor communication, no follow through and had no problem having a tantrum in front of me with a horrible attitude. I/we will be taking our business BACK TO the Apple Valley Ford dealership. Our previous vehicle needed a lot of work and the loaner car they gave us, was so filthy and full of the previous customers items. More