Northeast Acura

Overall experience was great! These gentlemen catering to my every need and more. I would definitely recommend Northeast Acura to all my friends and family. my every need and more. I would definitely recommend Northeast Acura to all my friends and family. More

Bought our third Acura from Northeast. Our Sales Associate, Brook, was professional and patient. Did a great job all around. She clarified all aspects of the car so we left comfortable Associate, Brook, was professional and patient. Did a great job all around. She clarified all aspects of the car so we left comfortable More

ABSOLUTELY DISAPPOINTED I leased a top trim Acura Mdx 2 months ago as i was returning my Bmw.The car i was returning had only 18k miles on it and was in a perfect condition. I leased a top trim Acura Mdx 2 months ago as i was returning my Bmw.The car i was returning had only 18k miles on it and was in a perfect condition.The salesman name i was working with is Evan.I specifically asked that if i was going to lease the vehicle from them that they would be responsible to returnn the bmw and i would have nothing to do with bmw.They agreed and i sighed.When i handed the bmw keys to Evan i highlighted that the car had still the snow tires on and asked him if we should put on the original tires that came with the car and if it would be an issue for bmw.He assured me that it should not be an issue and i trusted him.Two weeks later i received the final bill from Bmw!Not only i was charged for disposition fee and a small amount of wear and tare but 1200 dollars for the original TIRES!!!I instantly called Evan,he said he would take care of it.He never called me back,i left several voicemails because he would not pick up,i emailed the sales general manager and he adviced me to call bmw.At the end of the day after two months i am stuck with tires that have no use to me,i lost my snow tires,i spend a lot of time dealing with this issue and i have to pay 1200 bucks for tires to bmw.All these makes my experience very disappointing. More

I found myself unexpectedly needing a new vehicle and time was not on my side. I dreaded having to go through the process of looking for and buying a car. Based on recommendations from friends, I time was not on my side. I dreaded having to go through the process of looking for and buying a car. Based on recommendations from friends, I went to Northeast Acura in Latham as my first stop. It was my last stop too. Salesman Dan DeJesus listened to my (long list) of wants and needs and found me the perfect vehicle to suit my lifestyle. He was patient as I test drove a few cars (more than once). Too many great choices in vehicles and I couldn’t make up my mind. (I’m sure I drove him crazy). I appreciated Dan’s patience, knowledge, expertise, follow up and follow through during and after the sale. I never felt pressured, in fact I felt cared for, listened to and important. Looking for a vehicle? Go to a Northeast Acura and ask for Dan. He’ll take good care of you. I promise. More

Really Unethical Negotiating Have bought many cars at many different dealers, and know there is always the game to be played to some extent. But these people are just bottom of th Have bought many cars at many different dealers, and know there is always the game to be played to some extent. But these people are just bottom of the barrel. All the sales people are very young, so that tells you something - no body with experience wants to work here. Worked out a deal with a salesperson on Thursday night only to have them claw the deal back the next day, adding $2,500 to their price. More

Help buying a used Toyota Highlander Sam was helpful and patient with my wife and I.She remained with us to the end helping us with the car and our phones. Sam was helpful and patient with my wife and I.She remained with us to the end helping us with the car and our phones. More

Try somewhere else first Underhanded sales team. Said service records are available to get me in the door but there are no service records. Told me the car didn’t need anythi Underhanded sales team. Said service records are available to get me in the door but there are no service records. Told me the car didn’t need anything but found out it needs $2500 in work after i bought the car and now tjey are saying they wont do anything for me. They even illegally passed the inspection to make it seem like it was better than it is. Very shady. Everything is overpriced undermaintained and the sales manager is the worst actor playing the plausable deniability card. More

Bait and switch Salesperson offered a price which was accepted. Only to have the sales manager say we couldn’t do that and tried to scrape $300. No integrity. Salesperson offered a price which was accepted. Only to have the sales manager say we couldn’t do that and tried to scrape $300. No integrity. More

Pleasant buying exprience from Out of State. We bought our CPO 2016 Acura RDX with Accuwatch package from Northeast Acura and would like to share our buying experience. Everything went smoothly We bought our CPO 2016 Acura RDX with Accuwatch package from Northeast Acura and would like to share our buying experience. Everything went smoothly and effortlessly. We were from TN and Ashley Rai made is easy for us to purchase and drive the vehicle home. From the time she took a video of the RDX, picking us up from the airport to getting us acquainted with the vehicles features, getting all paperworks done until we drove off, everything was a pleasant experience. Everything was ready to go when we got there. She even sent follow up emails and calls after we arrived and made sure that everything was alright with the vehicle. I would recommend this dealership if you are in the market for an great quality car brand like Acura with professional customer service. More

These guys are like family This dealership is amazing. Jason, Mark, Chris, and the rest of the gang have taken care of me for years. I have had 5 Acura MDXs ( I lease), and it's This dealership is amazing. Jason, Mark, Chris, and the rest of the gang have taken care of me for years. I have had 5 Acura MDXs ( I lease), and it's the dealership that keeps me coming back. They have always been there for me in a variety of circumstances where I really needed someone to work with my schedule. Whenever I need a loaner, I have one. The service dept is respectful, kind, and thorough. I trust them. Jason Mueller has gone up and beyond when I needed his help for s certain situation. They really do take care of me like family. More