Northeast Acura

The worst dealership! I would of rather spent an extra $5k and bought my Jeep elsewhere. I purchased a used 2015 Jeep Grand Cherokee from them, the sale went well and smoothly. However the following morni $5k and bought my Jeep elsewhere. I purchased a used 2015 Jeep Grand Cherokee from them, the sale went well and smoothly. However the following morning I noticed two dents along the edge of the windshield and there was a bunch of touch up paint, rust starting and paint flaking that I obviously didn’t notice when I was looking the vehicle over and test driving. So I immediately texted the salesman Dan and got no response, naturally. I drove straight up after work with the title to the Jeep that I traded in, in hand and asked if they could have the damage repaired because it was in a bad spot and it’s already rusting, next thing you know my windshield will be leaking. Dan met with me took a look at it and then went and spoke with Mark his manager and when he came out he said they would take care of it and hook me up with something to drive in the mean time. I was so happy I told him I wanted to hug him this is the larges purchase I have ever made. Finally 10 days later I got tired of waiting for a phone call and decided to call them and they said they needed another week now I bought a used vehicle and it doesn’t come with much of a warranty so I feel they wanted to chew up as much time as possible. When I called and spoke with Mark I let him know there was also a couple of things I wanted them to look at I told him there’s a ring of rust in the center of the break rotor where the pad makes contact on the LR, there was also a pice of plastic trim missing on the back of the steering wheel and the close button didn’t work for the rear hatch. All simple things for a professional business one would think. When I finally was alone to drop the vehicle off I met with on of there service guys and he took down the information regarding the things I wanted look at. Additionally there is a scratch that I requested to be fixed and I would pay the difference if possible. The service representative said someone would take a look into it all and give me a call, well know one called.... until Dan called and said it was done. I asked did you guys take a look at those other thing and his response was I don’t know but it is done now, mind you I am currently working double time and had to leave work early to go get the vehicle. Of course when I got there and met with Dan and it was not done and still had dirt and grime all over it from the wet sanding and body work. At that point I I asked to speak with Mark again. When I spoke with him he asked what my issue was like he didn’t know...and when I asked him where the information that I gave the service department he said he didn’t have any clue. He then went out to take a look at the vehicle himself then comes back in and tells me he fixed my button so I asked him to show me how so we went out to the vehicle and he manages to pop the access cover off with his hands and says the plug was loose but he then started breaking and bending over my clips trying to put the panel on at the same time I happened to notice someone pulled half of the back panel out and never properly put it back in and never fixed the weather stripping around the door so I fixed with the manager watching. The best part about the whole situation was the body work it was horrible there were scratches in the body filler, that’s right body filler and painted over like a 5 year old. At that point he agreed to have it redone because it looked so bad. The following day I call to ask them what bodyshop they use and used for my Jeep and of course both Dan and Mark are off so I spoke with Chris another manager and of course know one in the building can find out what bodyshop they use, according to Chris they only use the best but they use many different bodyshops so he’s not sure which one but yet the body work they did was horrible enough for the Mark to admit and have it redone. Oh and Chris also told me that they don’t normally do repairs after a purchase specially on used vehicles because you never know what happens after the person pulls off the lot and I’m lucky they even said they would fix the dent, not his exact words but that’s what he said in a general way, so be warned make sure you find everything before hand!!! On top of all of this they also first decided they were going to transfer my plates than changed there minds they were going to give me new plates so more or less there was 3 different changes on my insurance in a matter of a couple days and if they would of asked me if I wanted to wait one day to keep my plates and for my registration to renew I wouldn’t of had to run around mailing plates in and I wouldn’t be getting charged an extra $150 for my first insurance payment. I just can’t believe such a large dealership could be so disorganized and so unprofessional it’s absolutely sad and I would be embarrassed to work there. Dan the salesman and Mark also said they didn’t see the dent in the Jeep themselves, they didn’t know it was there. More

Never had such a stressful time purchasing a vehicle. They lie straight to your face.. read all paperwork carefully before u sign ANYTHING !! I regret ever even buying from here They lie straight to your face.. read all paperwork carefully before u sign ANYTHING !! I regret ever even buying from here More

Overall experience was great! These gentlemen catering to my every need and more. I would definitely recommend Northeast Acura to all my friends and family. my every need and more. I would definitely recommend Northeast Acura to all my friends and family. More

Bought our third Acura from Northeast. Our Sales Associate, Brook, was professional and patient. Did a great job all around. She clarified all aspects of the car so we left comfortable Associate, Brook, was professional and patient. Did a great job all around. She clarified all aspects of the car so we left comfortable More

ABSOLUTELY DISAPPOINTED I leased a top trim Acura Mdx 2 months ago as i was returning my Bmw.The car i was returning had only 18k miles on it and was in a perfect condition. I leased a top trim Acura Mdx 2 months ago as i was returning my Bmw.The car i was returning had only 18k miles on it and was in a perfect condition.The salesman name i was working with is Evan.I specifically asked that if i was going to lease the vehicle from them that they would be responsible to returnn the bmw and i would have nothing to do with bmw.They agreed and i sighed.When i handed the bmw keys to Evan i highlighted that the car had still the snow tires on and asked him if we should put on the original tires that came with the car and if it would be an issue for bmw.He assured me that it should not be an issue and i trusted him.Two weeks later i received the final bill from Bmw!Not only i was charged for disposition fee and a small amount of wear and tare but 1200 dollars for the original TIRES!!!I instantly called Evan,he said he would take care of it.He never called me back,i left several voicemails because he would not pick up,i emailed the sales general manager and he adviced me to call bmw.At the end of the day after two months i am stuck with tires that have no use to me,i lost my snow tires,i spend a lot of time dealing with this issue and i have to pay 1200 bucks for tires to bmw.All these makes my experience very disappointing. More

I found myself unexpectedly needing a new vehicle and time was not on my side. I dreaded having to go through the process of looking for and buying a car. Based on recommendations from friends, I time was not on my side. I dreaded having to go through the process of looking for and buying a car. Based on recommendations from friends, I went to Northeast Acura in Latham as my first stop. It was my last stop too. Salesman Dan DeJesus listened to my (long list) of wants and needs and found me the perfect vehicle to suit my lifestyle. He was patient as I test drove a few cars (more than once). Too many great choices in vehicles and I couldn’t make up my mind. (I’m sure I drove him crazy). I appreciated Dan’s patience, knowledge, expertise, follow up and follow through during and after the sale. I never felt pressured, in fact I felt cared for, listened to and important. Looking for a vehicle? Go to a Northeast Acura and ask for Dan. He’ll take good care of you. I promise. More

Really Unethical Negotiating Have bought many cars at many different dealers, and know there is always the game to be played to some extent. But these people are just bottom of th Have bought many cars at many different dealers, and know there is always the game to be played to some extent. But these people are just bottom of the barrel. All the sales people are very young, so that tells you something - no body with experience wants to work here. Worked out a deal with a salesperson on Thursday night only to have them claw the deal back the next day, adding $2,500 to their price. More

Help buying a used Toyota Highlander Sam was helpful and patient with my wife and I.She remained with us to the end helping us with the car and our phones. Sam was helpful and patient with my wife and I.She remained with us to the end helping us with the car and our phones. More

Try somewhere else first Underhanded sales team. Said service records are available to get me in the door but there are no service records. Told me the car didn’t need anythi Underhanded sales team. Said service records are available to get me in the door but there are no service records. Told me the car didn’t need anything but found out it needs $2500 in work after i bought the car and now tjey are saying they wont do anything for me. They even illegally passed the inspection to make it seem like it was better than it is. Very shady. Everything is overpriced undermaintained and the sales manager is the worst actor playing the plausable deniability card. More

Bait and switch Salesperson offered a price which was accepted. Only to have the sales manager say we couldn’t do that and tried to scrape $300. No integrity. Salesperson offered a price which was accepted. Only to have the sales manager say we couldn’t do that and tried to scrape $300. No integrity. More