Northampton Volkswagen - Service Center

I came in for a state inspection and JJ brown assisted and was very helpful, I was very pleased with the service on my new car. and was very helpful, I was very pleased with the service on my new car. More

Brought my car in for a state inspection. JJ B from the service department helped me get checked in and gave quick and efficient service. Definitely will be back in the future!! service department helped me get checked in and gave quick and efficient service. Definitely will be back in the future!! More

Brought my car in for an inspection and was greeted by JJ Brown. He welcomed me and was willing to answer any and all of My questions. I received very fast and efficient service and will definitely be retur Brown. He welcomed me and was willing to answer any and all of My questions. I received very fast and efficient service and will definitely be returning in the future. More

Rotation and under hood sound insulation replacement My 2011 GTI has been exclusively serviced at Northampton VW and I have always been happy about the competence and honesty of the service team, Latest My 2011 GTI has been exclusively serviced at Northampton VW and I have always been happy about the competence and honesty of the service team, Latest visit was a fairly small matter, but it was taken care of efficiently. I like working with Cassie Cloutier whenever possible. Keep up the good work!! More

Clutch repair. Cassie was instrumental in getting my Volkswagen repaired and back on the road in a Timely fashion. Sher was efficient and personable. All the paperwo Cassie was instrumental in getting my Volkswagen repaired and back on the road in a Timely fashion. Sher was efficient and personable. All the paperwork was ready when I came in to pickup the vehicle and I was in and out in no time! More

Yearly Service - EOS Always a great experience with Northampton VW and Cassie is a big part of making this a great experience. The service area and dealership are always f Always a great experience with Northampton VW and Cassie is a big part of making this a great experience. The service area and dealership are always friendly, helpful and knowledgeable. More

Excellent Care This dealership has outstanding customer service. Cassie is very knowledgeable, personable, and efficient. Never have to wait and my car is always rea This dealership has outstanding customer service. Cassie is very knowledgeable, personable, and efficient. Never have to wait and my car is always ready by the end of the day. The free car wash is a plus!!! More

Kind, thoughtful service. Great customer service from Cassandra Cloutier and the rest of the Service team. Speedy processing and clean facility. Servicing was completed well ah Great customer service from Cassandra Cloutier and the rest of the Service team. Speedy processing and clean facility. Servicing was completed well ahead of schedule. More

Thank You Cassie! I want to thank Cassie for her incredible service today. She was extremely attentive, and responsive to my concerns when I came in to get my engine li I want to thank Cassie for her incredible service today. She was extremely attentive, and responsive to my concerns when I came in to get my engine light checked. I came in worried that it would be an expensive fix, and she not only reassured me, but I was able to leave without paying a dime! Much appreciation, Cassie! More

I cannot thank Northampton VW enough for rebuilding trust in a dealership for me! The customer service from from phone call to the interactions throughout the process were amazing! The original quote from in a dealership for me! The customer service from from phone call to the interactions throughout the process were amazing! The original quote from another VW dealership was $3,000 which included items that did not need repair and Northampton VW provided the technical expertise and the video to rebuild trust in the repairs required. Cassie got me in immediately when I shared my concerns about immediate repair being required so that I could make the 10 hour round trip that I make every weekend. Likewise, a Lyft ride was proceeded to me to return to work the day I dropped off the car. Thank you to all the staff especially Cassie and Jake! More