Northampton Volkswagen - Service Center

The service I recieved was above excellence..It was my first time there..and wont be my last..the getleman..jj was very helpful and answered all my questions with great perfectionism.. first time there..and wont be my last..the getleman..jj was very helpful and answered all my questions with great perfectionism.. More

I recently had the pleasure of meeting JJ in this dealership. I was greeted with his welcoming smile. He was very well mannered and made my visit a pleasure. Because of this experience, I will defini dealership. I was greeted with his welcoming smile. He was very well mannered and made my visit a pleasure. Because of this experience, I will definitely visit this establishment again and recommend to others. Thank you JJ and congrats Northampton Volkswagen for having 5 star representatives! More

Best service ever! JJ is definitely the man to go to. I went in for an inspection, and came out with peace of mind. Sweet! went in for an inspection, and came out with peace of mind. Sweet! More

I think this Dealer is a Five Star Dealer every time I’m there they go above and beyond with customer satisfaction. I always leave there with new swag as in shirts,hats etc... Thank you Northampton Volkswag there they go above and beyond with customer satisfaction. I always leave there with new swag as in shirts,hats etc... Thank you Northampton Volkswagen for all you do! More

always a pleasure dealing with the service department! Amy was awesome and very helpful. I love the donuts,popcorn and coffee as well! I will definitely continue to service my vehicle at Northampton Volks Amy was awesome and very helpful. I love the donuts,popcorn and coffee as well! I will definitely continue to service my vehicle at Northampton Volkswagen More

I came in for an oil change and Aimee was super helpful and nice. My service was very fast. I will definitely be back for my next oil change and nice. My service was very fast. I will definitely be back for my next oil change More

Service was great, everything was done on time and I had no issues with my vehicle upon picking it up. Aimee was great as always, she really knows how to make you feel like a valued customer instead of just no issues with my vehicle upon picking it up. Aimee was great as always, she really knows how to make you feel like a valued customer instead of just another name on the schedule. Will definitely be coming back for my next service. More

Expensive repairs to ten year old Beetle explained and facilitated by Cassie. Still expensive but great customer service! Arranged for a rental, paid for by dealer. Called with updates. facilitated by Cassie. Still expensive but great customer service! Arranged for a rental, paid for by dealer. Called with updates. More

easy drop off, quick and good communication Even though they were closed, I was able to schedule my appointment online over the weekend when my check engine light came on. I dropped it off the e Even though they were closed, I was able to schedule my appointment online over the weekend when my check engine light came on. I dropped it off the evening before in at the NiteOwl check-in box. Cassie called me right away the next morning to ask me questions about my car and explain next steps. She was easy to contact, helpful and patient throughout the process of getting my car repaired. My repair was completed quickly and I really appreciate the email and text video summaries of my car's status. More

Exceptional service We were greeted be cheerfully by Cassie as soon as we arrived. Today's service was pretty basic: oil change, tire rotation & diagnostics for the dash We were greeted be cheerfully by Cassie as soon as we arrived. Today's service was pretty basic: oil change, tire rotation & diagnostics for the dash warning (EPC code). Cassie told us to expect to wait about 2 hours. We were out in 1 1/2 hours with a complimentary car wash. Kudos to Cassie for her professionalism. Bernie D. More