Back

Northampton Volkswagen - Service Center

Northampton, MA

3.3
156 Reviews

156 Reviews of Northampton Volkswagen - Service Center

Sort by
May 24, 2020

Needed oil change spoke with aimee after she very knowledgabley explained how I needed some further work done which I will follow up with. As I had told aimee going to get my car serviced makes me ne More

by ANIELKA_SCANLON
Recommend Dealer
Yes
Employees Worked With
Aimee McDermott
May 25, 2020 -

Northampton Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Northampton Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

April 18, 2020

I have had prompt, helpful and high quality service, both repair work and scheduled maintenance done at Northampton VW during the last 2 years. Every time, I have been very satisfied with their work. Special More

by JulianneB.
Recommend Dealer
Yes
Employees Worked With
Casandra Cloutier-Ham
Apr 19, 2020 -

Northampton Volkswagen responded

Julianne, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 17, 2020

Brake Rotors and Pads Replacement Northampton Volkswagen has an extremely reliable and efficient service department. Cassie is knowledgable and friendly. She is able to accomodate my s More

by kp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Butler, Casandra Cloutier-Ham
Apr 19, 2020 -

Northampton Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 24, 2020

Oil change and new timing belt/water pump. No complaints. Despite the costs it is always nice to know my vehicle is being taken care of by knowledgeable, reliable and friendly service people. C More

by rkurtz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Deyo, Casandra Cloutier-Ham
May 20, 2020 -

Northampton Volkswagen responded

Thank you for your feedback! We are glad to know that you had a great service experience and look forward to welcoming you back.

March 23, 2020

had a great service experience with aimee. also received a lot of help from melanie. will definitely be back sometime in the near future! thank you More

by judeis9
Recommend Dealer
Yes
Employees Worked With
Melanie Zoelck, Aimee McDermott
March 23, 2020

My van stop running over 25mph. The sensor went. The woman at the service desk was so friendly and helpful. My work was done in two hours. Great service More

by Jskrzat11
Recommend Dealer
Yes
Employees Worked With
Aimee McDermott
Mar 23, 2020 -

Northampton Volkswagen responded

Thank you for your feedback, we are glad you had a great experience!

March 23, 2020

Needed a tune up on my car. Service was supper friendly. Once done She realized my tires were low. Got 4 tires at a great rate! More

by Waylonreavis
Recommend Dealer
Yes
Employees Worked With
Aimee McDermott
Mar 23, 2020 -

Northampton Volkswagen responded

Thank you, we are glad to see that you enjoyed your service with us!

March 20, 2020

We choose Northampton VW every time! My family have purchased about 6 cars in the last few years and we always go to Northampton Volkswagen. The sales team is so helpful and every person More

by Terra64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Butler, Casandra Cloutier-Ham
Mar 21, 2020 -

Northampton Volkswagen responded

Thank you for your kind words, we are happy to see that you love it here with us so much and we appreciate and thank you for being such a loyal customer!

March 03, 2020

Cassie is the absolute best. She keeps an eye on all of my service needs so I don’t have to even think it over and I trust her advice and knowledge completely. We have been working together for about 5 yea More

by MommaJeanne
Recommend Dealer
Yes
Employees Worked With
Casandra Cloutier-Ham
Mar 18, 2020 -

Northampton Volkswagen responded

Thank you for your feedback! We are glad you had a great service experience like always and are grateful that you are such a loyal customer!

March 02, 2020

The service I recieved was above excellence..It was my first time there..and wont be my last..the getleman..jj was very helpful and answered all my questions with great perfectionism.. More

by Stracy612@gmail.com
Recommend Dealer
Yes
Employees Worked With
JJ Brown
Mar 16, 2020 -

Northampton Volkswagen responded

Thank you, we're happy to know that you had a great service experience. Welcome to the TommyCar family!

...
5
...