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Northampton Volkswagen - Service Center

Northampton, MA

3.3
156 Reviews

156 Reviews of Northampton Volkswagen - Service Center

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February 27, 2021

Sal at Northampton VW helped me synch my iPhone to the new VW vehicle I had just purchased. everyone at Northampton VW is super helpful!! More

by mcallahan36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal,
Mar 03, 2021 -

Northampton Volkswagen responded

Thank you, please feel free to reach out to us with any questions that you might have! Congratulations on your new car!

January 28, 2021

Great interaction with the entire staff. They were able to fix my car in a timely manner and stayed connected with me throughout the entire process. More

by TOMAINOSTEVEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Brown, Aimee McDermott
Jan 28, 2021 -

Northampton Volkswagen responded

Thank you for your kind words, we are glad that we could help you and keep you informed in a timely manner. Thank you for choosing us!

January 28, 2021

great service and experience. everything was fast easy and informative. communication was timely and very informative. We will be returning when we need service in the future More

by ZDEMMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Brown, Aimee McDermott
Jan 29, 2021 -

Northampton Volkswagen responded

Thank you! We are glad that you had a great experience with us and we look forward to welcoming you back for service in the future!

January 26, 2021

J.J. took good care of my car. Very helpful and pleasant to speak with. I highly recommend Northampton VW to others and will most definitely be back for service needs. Thank you! More

by SARAHMAWS5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Brown
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, its great you felt so well taken care of and we look forward to welcoming you back for your next service!

January 26, 2021

Katrina is such a sweet girl working very hard getting parts ordered for my visit for my service she keeps in touch with me every step along the way yes I do love here at Northampton VW More

by 3077wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katrina
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, its great to know you love it here, because that's what we strive for!

January 26, 2021

This new car buying experience was amazing and so easy. Melissa was great! This is the experience I wanted my daughter to have. Everyone from parts, service, sales, the mechanics, were incredible. I will c More

by QUTET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Sherwood, Linda Howe, JJ Brown, Melissa Thomas
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, we are extremely happy that you and your daughter had such a great experience! We hope she loves her vehicle and we look forward to welcoming you back for service!

January 25, 2021

Lyndsay Travis in the Service Center is wonderful....very helpful whenever I have brought the car in (which I just bought a couple of months ago). She has gone out of her way to be accomodating. Northampt More

by alpacachase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndsay Travis
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, we are happy to see that you enjoyed your experience and that your issue was resolved!

January 25, 2021

After our 2018 Alltrak flooded because of the sunroof drains being clogged, mold became a problem that persisted but was finally resolved. VW Northampton’s response was most professional during the entir More

by DALLMUSSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Zoelck , JJ Brown, Aimee McDermott
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, we are glad we finally managed to resolve the issue and glad that we could assist you!

January 25, 2021

Lyndsay Travis is a wonderful, helpful and efficient service advisor. I really appreciate the quick and friendly service that I received when I brought my car in. More

by ACLINI221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndsay Travis
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you, its good to know that you loved working with Lyndsay and we look forward to welcoming you back for your next service!

January 25, 2021

As always had a tremendous experience with Northampton Volkswagen I definitely recommend Northampton Volkswagen to anyone that owns a Volkswagen or is in steer of owning Volkswagen you definitely can't go More

by Boss3030
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Sherwood, , JJ Brown
Jan 27, 2021 -

Northampton Volkswagen responded

Thank you for your kind words, we appreciate it and hope to be of service to you for many years and vehicles to come! Thank you for choosing Northampton Volkswagen!