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Northampton Volkswagen - Service Center
Northampton, MA
156 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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156 Reviews of Northampton Volkswagen - Service Center
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August 11, 2013
Another VW dealership was unable to find an answer to my minor, but annoying problem in four visits spaced over the past year. Rich found it in less than five minutes. A replacement part was ordered. We ret minor, but annoying problem in four visits spaced over the past year. Rich found it in less than five minutes. A replacement part was ordered. We returned, had it repaired and the problem is gone. We dealt with Connie, Kim and Rich. They were all very helpful, friendly and considerate. From now on, we will deal with Northampton Volkswagen. More
by 16mary25
Employees Worked With
Rich
May 30, 2013
After my windshield wiper stopped working during a major downpour, I took my car to Northampton Volkswagen for emegency service. Explaining the problem to Carlos, the car was examined, while I waited in the downpour, I took my car to Northampton Volkswagen for emegency service. Explaining the problem to Carlos, the car was examined, while I waited in the waiting room. When called down to discuss the problem, I was informed the wiper motor needed replaceed and before I could ask, I was also informed that a loaner car would be provided, because, the part needed to be ordered. This was a relief and turned a stressful moment into a great day. I was able to keep maintain my schedule for the next two days. By Friday afternoon, I had my car back. Not only did Northampton Volkswagen find the problem (burned wiper motor) but they relieved any additional stress by providing the loaner car. They anticpated my need without my asking. This make them a great dealership and one that I would recommend. Sharon W. More
by millswis
May 24, 2013
Overall very good experience - 1st time I used this dealership. They even detected a problem created during my last visit to another VW dealership. The appointment was on time, they finished within t dealership. They even detected a problem created during my last visit to another VW dealership. The appointment was on time, they finished within the time indicated, and reviewed the service performed in detail. More
by swideraj
August 18, 2012
Everyone was friendly and helpful. The driver service into and out of Northampton was also very convenient. The service was fast and they did a good job explaining everything that was done and what woul into and out of Northampton was also very convenient. The service was fast and they did a good job explaining everything that was done and what would need to be done in the future. More
by laurenmc
August 13, 2012
I was very please with how professional, kind and speedy the service department has been to me with my jetta. I know I have Alot wrong with it and Chandra ahas been very helpful and patient with me. Will de the service department has been to me with my jetta. I know I have Alot wrong with it and Chandra ahas been very helpful and patient with me. Will definitely be bringing my car back for future work :-) More
by asokowitz
Employees Worked With
Chandra
