Northampton Volkswagen - Service Center

problem back hatch Same great experience with the service department every time I bring my 2014 Golf in for service. Thought there was a leak in my back hatch because w Same great experience with the service department every time I bring my 2014 Golf in for service. Thought there was a leak in my back hatch because water seemed to be coming in when loading the car in a heavy rain with back hatch open. Turned out that there was no leak, just a minor design flaw. Eventhough it was a minor problem that did not require any correction, the service department treated me with respect and decency. They took the time to explain the problem, showed me why it was occurring and then gave my car a complimentary car wash. There was no charge for all of this! In the past at other dealerships, I was chargedvfor the time that it took to find a problem whether or not it was something that needed to be fixed. I was never offered a complimentary car wash and I was made to feel stupid for not having figured out what was wrong since that other dealership made me feel that I wasted their time even though they had charged me for it. This the second car that I have bought from Northampton VW and I highly recommend this dealership and the great people who work there. More

Great Service Great, friendly service. The waiting area has great accommodations and the service staff is always very friendly and helpful. This dealership will do Great, friendly service. The waiting area has great accommodations and the service staff is always very friendly and helpful. This dealership will do the job right. More

Best dealership I have ever experienced in the past 30 years From the moment I traded my car in for a 2013 Jetta for my daughters safety, its been a joyful experience with Northampton Volkswagen. I just went for From the moment I traded my car in for a 2013 Jetta for my daughters safety, its been a joyful experience with Northampton Volkswagen. I just went for my 10,000 mile oil change and they checked EVERYTHING on my car as well as the changing the oil. Not only that, they washed it for me too. Ryan Nelson was so very pleasant as soon as I walked in the door. He was very knowledgeable and explained everything that was going to happen while I was there. There was this other woman working next to Ryan, Connie Brassard, was so kind to me also. She helped me shop for a gift for my daughter in the Volkswagen show case. Then there was Tatiana, the shuttle driver. So careful and considerate of her passenger's. Very prompt. So then I had to call to find everyone's last name and I spoke to Gail. Best customer service I have ever received. She was so helpful and very patient with me on the phone. She said to me that everyone over at the Volkswagen showcase was genuine. True on the outside as well as on the inside. Best place to buy a car. Honestly. Sincerely, Jeanie Valentine More

Great service Had to do a 40,000 mile service and replace a couple of parts. The team was very friendly and professional. All details of the service were properly e Had to do a 40,000 mile service and replace a couple of parts. The team was very friendly and professional. All details of the service were properly explained. The shuttle was on time and the driver (Tatiana?) was very professional and friendly. I also loved the complimentary car wash! This is a great idea to keep your customers happy :) the new building and outside space look awesome! More

NORTHAMPTON VW CUSTOMER SERVICE SUCKS!!!!!!!!!!!!! Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on t Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on the dash with explicit instructions not to change the oil. Northampton VW changed the oil and charged $70. Spoke to a manager the next day and he offered a refund. A month later, after leaving two messages, I finally reached a manager who said that they would get back to me. Of course not. Awful customer service. Never again!! More

Good and friendly service The Service Rep was able to provide some good technical advice. He was able to explain why such expensive synthetic oil had to be utilized. Good and The Service Rep was able to provide some good technical advice. He was able to explain why such expensive synthetic oil had to be utilized. Good and friendly service. Nice waiting area with wifi. They do need however to fix the bugs in this Questionaire/Review. If you make one mistake it wipes out several other fields and you end up correcting many different fields. More

Post-warranty repair On the final day of my warranty timewise, and out of warranty mileswise, I took my 2011 Golf TDI in because of leaking driver's side window gasket. Af On the final day of my warranty timewise, and out of warranty mileswise, I took my 2011 Golf TDI in because of leaking driver's side window gasket. After review of the problem, service staff at Northampton VW recommended I contact VW of America and request assistance with repair. VW of A in the end agreed to pay for the entire repair. Throughout the process, the staff at VW of Northampton were friendly, courteous, and provided good advice, making the entire process fast and easy, and leading to an excellent outcome. Thank you! More

great Ebony Lopez seems to be the perfect one for the job!! Thank you for all your help. Thank you, to the one who serviced my car too!! Ebony Lopez seems to be the perfect one for the job!! Thank you for all your help. Thank you, to the one who serviced my car too!! More

Warranty Repair.. Wonderful experience at Northampton VW!! From the time I booked my appointment ,drove into the service bay and throughout my visit until completion. Wonderful experience at Northampton VW!! From the time I booked my appointment ,drove into the service bay and throughout my visit until completion. I was treated with professionalism and courteous staff, every step of the way!! Northampton VW is top notch! More

Everyone at Northampton Volkswagen has always been friendly and honest with me. Today I forgot to bring my wallet for my oil change appointment, but the staff were very happy to let me retrieve it and friendly and honest with me. Today I forgot to bring my wallet for my oil change appointment, but the staff were very happy to let me retrieve it and come in later in the day to pay. It's typically friendly of them. I would definitely use Northampton Volkswagen. again, and would recommend them to anyone else. More