Northampton Volkswagen - Service Center

Great customer service :) Ebony and Ryan are a great team. They make their customers feel appreciated and are certainly an asset to the company. Nice team effort. Thanks Ebony and Ryan are a great team. They make their customers feel appreciated and are certainly an asset to the company. Nice team effort. Thanks More

great service Everyone is very pleasant, treat you as if you really are family. They have a very clean work area, and they get work done quickly. Everyone is very pleasant, treat you as if you really are family. They have a very clean work area, and they get work done quickly. More

incredible customer service staff,especially Ebony. Services center,especially,Ebony,who went way over her duties. She made a difficult situation so much easier to deal with. The entire staff was great. Services center,especially,Ebony,who went way over her duties. She made a difficult situation so much easier to deal with. The entire staff was great. More

Wonderful service!!! I was greeted by Ryan warmly, he told me what was going to done to my car and what the wait time would be. He also showed me where the waiting room wa I was greeted by Ryan warmly, he told me what was going to done to my car and what the wait time would be. He also showed me where the waiting room was and that drinks and snacks were available. When my car was ready he explained what they did and answered all my questions. They also washed and cleaned my car. Boy what service! More

oil change I love how instead of the car wash coupon you actually wash the cars after their serviced now. I was also suprised when I got in and saw the floor vac I love how instead of the car wash coupon you actually wash the cars after their serviced now. I was also suprised when I got in and saw the floor vaccumed More

Always Great Very nice; took care of issues, over and above service paid for. ?? Plus I got cool VW stuff (didn't get his name in parts). Very nice; took care of issues, over and above service paid for. ?? Plus I got cool VW stuff (didn't get his name in parts). More

Service rep was very informative and handle my problem I bought my car at Northampton VW and had all my services done there. I just had a problem with an engine light that they took care of. Always helpful I bought my car at Northampton VW and had all my services done there. I just had a problem with an engine light that they took care of. Always helpful and respectful of the customer. The last tech Ryan Nelson along with others have been great to deal with. What else can you say no hassle maintenance.. More

Visit on 1/20/15 A very pleasant experience. Very thorough work to identify problem that was resolved. Great communication and very knowledgable and attentive person A very pleasant experience. Very thorough work to identify problem that was resolved. Great communication and very knowledgable and attentive personnel . Will definitely recommend to others and definitely will return when any problem arises and for services. More

My experience at VW Northampton VW Northampton and staff are really wonderful. Ryan Nelson is outstanding and knew his craft. Waiting was comfortable. I would definitely recommend VW Northampton and staff are really wonderful. Ryan Nelson is outstanding and knew his craft. Waiting was comfortable. I would definitely recommend this to my friends. More

problem back hatch Same great experience with the service department every time I bring my 2014 Golf in for service. Thought there was a leak in my back hatch because w Same great experience with the service department every time I bring my 2014 Golf in for service. Thought there was a leak in my back hatch because water seemed to be coming in when loading the car in a heavy rain with back hatch open. Turned out that there was no leak, just a minor design flaw. Eventhough it was a minor problem that did not require any correction, the service department treated me with respect and decency. They took the time to explain the problem, showed me why it was occurring and then gave my car a complimentary car wash. There was no charge for all of this! In the past at other dealerships, I was chargedvfor the time that it took to find a problem whether or not it was something that needed to be fixed. I was never offered a complimentary car wash and I was made to feel stupid for not having figured out what was wrong since that other dealership made me feel that I wasted their time even though they had charged me for it. This the second car that I have bought from Northampton VW and I highly recommend this dealership and the great people who work there. More