Northampton Volkswagen - Service Center

Great customer service I brought my car in for service and they were punctual and prfessional. They had my car done within the time frame they told me and also helped with a I brought my car in for service and they were punctual and prfessional. They had my car done within the time frame they told me and also helped with another issue found during the service and set up the next appointment for me. More

Happy I appreciated the prompt service, even though I had no appointment and resolution of the problem. The staff were very helpful and the shuttle service I appreciated the prompt service, even though I had no appointment and resolution of the problem. The staff were very helpful and the shuttle service great. I have always been happy with the service I have received at Northampton VW. More

40k service Excellent service on my 2014 TDI. Very nice waiting area. Attentive staff. I have many service options nearby but I have no reason to change. Excellent service on my 2014 TDI. Very nice waiting area. Attentive staff. I have many service options nearby but I have no reason to change. More

Great experience! We had the dealership peform recalls and install new tires on our 2012 Jetta TDI. Although we are very disappointed with Volkswagen (corporate) for th We had the dealership peform recalls and install new tires on our 2012 Jetta TDI. Although we are very disappointed with Volkswagen (corporate) for their role in the diesel emissions scandal currently being investigated I am very happy with Northampton VW. Ross treated us exceptionally well and work was performed in a timely manner! More

Quick service Quick 40k service with great explanations of work completed and they even sent me video of the work performed. I will bring my vehicle back in a heart Quick 40k service with great explanations of work completed and they even sent me video of the work performed. I will bring my vehicle back in a heart beat. More

Gabe was great! Gabe was friendly, kind, easy to work with and helpful. Thank you! The price for the oil changes and car checks are overpriced for my budget. I appre Gabe was friendly, kind, easy to work with and helpful. Thank you! The price for the oil changes and car checks are overpriced for my budget. I appreciated Gabe's transparency with the costs of every part of the 60,000 mile check up. More

Not the best I just bought the car 7 weeks ago and got a service message. I have put less than 1000 miles on it! When I called service department to find out what I just bought the car 7 weeks ago and got a service message. I have put less than 1000 miles on it! When I called service department to find out what was the deal they said it was because the oil change was over a year old. Seriously? Why would you sell me a car that would need to be serviced right away? There was also 2 recalls that needed to be done. The gentleman I spoke with said to bring it in and they would take care of the oil change & the recalls, no charge. That info was not put in the computer and when my husband brought the car in he was told that we had to pay for the oil change, which he did. Ridiculous! I had to fight with them about it. In the end I was promised that we would get refunded. Fingers crossed they take care of it. That is the only reason I am giving a "good" mark. I hate feeling that I am being taken advantage of. More

Great People Ebony was courteous, knowledgeable and friendly. I manage a customer service team and know what customer service should be and Northampton Volkswagen Ebony was courteous, knowledgeable and friendly. I manage a customer service team and know what customer service should be and Northampton Volkswagen has never disappointed in that area. The labor charges are a bit exorbitant though....might want to take another look at those. More

normal service swapped the tyres with the winter set and had a general checkup of the car. all went well, they found nothing wrong and I really liked the way they gi swapped the tyres with the winter set and had a general checkup of the car. all went well, they found nothing wrong and I really liked the way they give you the report, because they shoot a small video with the mechanic that shows what he found. brilliant, highly recommended. and the staff is very friendly, which is always a plus :) More