Northampton Volkswagen - Service Center

Great Service- Thank you Ross! Came in for an inspection, knowingly had check engine light on- needed diagnostic test! Ross did an exceptional job explaining everything and really m Came in for an inspection, knowingly had check engine light on- needed diagnostic test! Ross did an exceptional job explaining everything and really making me feel as though I was important and it isn't always about the money, although I spent much more than I was intending, my car is now back to like new! My Bluetooth was not working on my car, it still isn't, but Ross had not only one but two other employees come out and try to help- didn't succeed but the effort was appreciated! THANK YOU FOR THE GREAT SERVICE! More

Recent Detailing Service I recently had the interior of my Tiguan detailed by the Northampton Volkswagen Crew. My car looks like it is brand new. I will definitely be bringing I recently had the interior of my Tiguan detailed by the Northampton Volkswagen Crew. My car looks like it is brand new. I will definitely be bringing it back to Northampton VW for future detailing services. They also brought me to work and picked me up when my vehicle was ready. Seamless experience. More

Over-the-top helpfulness - and I'm not even a VW customer! I don't own a Volkswagen - but when I was checking the air in a damaged tire on my Volvo at the gas station next store Sean Luna, Parts Consultant at I don't own a Volkswagen - but when I was checking the air in a damaged tire on my Volvo at the gas station next store Sean Luna, Parts Consultant at Northampton VW, stopped to look at my tire and offer advice. I had a hundred mile trip ahead of me, and it was a hot day. He advised me NOT to drive with the gash in my tire, and then made multiple phone calls to see if he could find a replacement in the area for the specific make (Pirelli Scorpio). Since there was none to be had, he offered to have my spare put on then and there in the shop - at no charge. Sean then turned me over to Bob Boyle, Service Manager. Bob not only arranged to have my spare put on, but he had the tires rotated so that there would be less drag from the "doughnut." These two gentlemen are the kind of person anyone in a tough situation (like mine) would be grateful to find. The managers were also very kind. I made it home safely and will always be thankful for the thoughtfulness of the staff at Northampton Volkswagen - extended even to a Volvo driver! More

Awesome service! I don't like having to deal with cars, but the team at Northampton VW make it manageable. Ryan oversaw my case and he was awesome. He explained everyt I don't like having to deal with cars, but the team at Northampton VW make it manageable. Ryan oversaw my case and he was awesome. He explained everything, detailed the pricing, called me to keep my updated, kept the service within the estimated timeframe and cost, and got me set up with a loaner vehicle. He and his team also honored my VW care package. I had a huge service, got new breaks and tires and the process was so seamless and easy. Thanks! More

Maintenance review This was my second visit to your dealership and both times I have found your staff professional and thorough. They explained the work, answered my que This was my second visit to your dealership and both times I have found your staff professional and thorough. They explained the work, answered my questions and alerted me to future needs. More

A very European atmosphere I have a VW Passat in my country and I always trusted in this brand. Last week I got a big problem with my Passat here in Massachusetts and at list th I have a VW Passat in my country and I always trusted in this brand. Last week I got a big problem with my Passat here in Massachusetts and at list three garages said me that my car was to throw away. I could not believe it and for that I went to visit Northampton dealership. The reception was fantastic and the diagnostic much better. They were absolutely sincere and professional and they tried to help me in all of the important issues. They understood that other mechanics were cheating me. My English is not very fluent and the people here know nothing about European cars, believe me, I have a long experience in this. My recommendation is, if you have an European car, go to the dilership and if you have a VW, visit Northampton. There, you'll know two amazing people, Ross and Melanie, probably the most understanding guys I meet in this country. Another important thing was that they give me a car during the time they would keep my car for free. The most important for us was that they assumed immediately my bad situation and they started to work and to solve the problem at soon as possible and to find the cheapest way for my pocket. They are really good people, you can trust me. More

20k service In on time , work completed on time and done right. Great company to deal with. I would highly recommend this dealer for sales or service. In on time , work completed on time and done right. Great company to deal with. I would highly recommend this dealer for sales or service. More

Saved me money I brought my car in for a routine oil change and to check on my trunk latch while my car was still covered by the VW Certified extended warranty I rec I brought my car in for a routine oil change and to check on my trunk latch while my car was still covered by the VW Certified extended warranty I received when I purchased the car used. While it was in the garage the service technician found an oil leak that needed repair and was covered by my warranty. I was grateful they saw this and fixed it-- for a $50 deductible. More

Visually informative I brought my car into the dealership to see how much work it needed before I gave it to a young relative and the staff were great about getting it don I brought my car into the dealership to see how much work it needed before I gave it to a young relative and the staff were great about getting it done in a timely manner. More impressively I hadn't even signed the paperwork and paid for my service and I had a text message and email showing me through a video with my technician step by step everything that needed repair or replacement since this was a car that was given to me and had no service records. More

Great Service - Great Dealership I am a return customer to Northampton Volkswagen. I brought in my leased Tiguan for it's first 10K service. Everything went like clockwork. I booked m I am a return customer to Northampton Volkswagen. I brought in my leased Tiguan for it's first 10K service. Everything went like clockwork. I booked my Spring detailing and looking forward to returning in a month. Ross was friendly, knowledgeable and efficient. A perfect experience. More