Northampton Volkswagen - Service Center

If I could have given them a negative number I would have.. I left five messages two for a service advisor and one for a service manager and got zero calls back.. have.. I left five messages two for a service advisor and one for a service manager and got zero calls back.. More

Recently brought my vehicle in for multiple alignments this place is a failure. They will not honor your warranty or fixing your issues with your vehicle. Do not trust Johanna. She’s a A very dishonest pe this place is a failure. They will not honor your warranty or fixing your issues with your vehicle. Do not trust Johanna. She’s a A very dishonest person,. That will lie to your face. Do not trust her. More

There's a legendary tire story regarding Nordstrom that illustrates how to do customer service the right way. Unfortunately, NoHo VW appears to 'talk the talk', but refuses to 'walk the walk'. The fail illustrates how to do customer service the right way. Unfortunately, NoHo VW appears to 'talk the talk', but refuses to 'walk the walk'. The fails included 1) a major misdiagnosis (e.g., they claimed my ECM was bad) that would have made my car only operable for local driving - potentially for months - as a new part is unavailable nationwide with no ETA, 2) a refusal to acknowledge, no less reimburse me for the misdiagnosis - and let's not even get into the many hours spent searching for a used part and driving to my VW dealer of record (I recently returned to the Pioneer Valley) 90 miles away multiple times, 3) a complete unwillingness to help resolve the problem using a used part (same part #, same model, year, and configuration) - something VW Westborough was happy to do - an action that led to a different (and successful) diagnosis (it was a bad fuel pump) and had my car fully functioning within 18 hours, 4) and a complete lack of follow-up from everyone who was sent detailed emails, including the Service Advisor, the Service Manager, and the owner of the dealership. As someone who has owned high-end (Passat W8, Passat 3.6L AWD, CC 3.6L AWD) Volkswagen cars for 20 years I've never had such a horrific experience with a VW Dealership - and the management at NoHo VW don't seem to care. More

We dealt with a Volkswagen service area for inspection of newly leased Volvo S60 on Damon Rd. Please contact me 9177440373 to discuss leasing issues. Service Lindsey great no prob Sales person Maddy great to newly leased Volvo S60 on Damon Rd. Please contact me 9177440373 to discuss leasing issues. Service Lindsey great no prob Sales person Maddy great too. Knows those cars. We were not happy with explanations surrounding finance/leasing and will we’re not happy (sorry) to say how the details and explanations played out. We are loyal Volvo family members for decades and decades. We met once and told you about my cousin Joe who has 37 years and counting with Volvo in NJ. Please email me as well to set up an appointment if you need savaresemedia@comcast.net. Thanks for taking time to look into our experiences at you dealerships. More