Northampton Volkswagen - Service Center

Buyer Beware! The worst car servicing experience I have ever had. Dec 13 I bring in a working and strong VW SportWagon which is still under warranty until De The worst car servicing experience I have ever had. Dec 13 I bring in a working and strong VW SportWagon which is still under warranty until Dec 29th to check an intermittent EPC sensor light on the Dash. My daughter brought the car in to be serviced while she was home for winter break. 7 weeks later, on Jan 28th I had AAA tow away a broken non running car which the dealership sat on. Dec 13 – Jan 6: multiple voicemails from me, unreturned calls, and mystery lights. I got a report that the check engine light issue was resolved ( I did not have a check engine light issue – it was an intermittent EPC light) Jan 6th – stated needed an O2 sensor and a starter issue was fixed. What? I had a working car with a small probably minor light issue. Was told it was not covered by warranty because the dealer could not locate that I even had a warranty. This is strange because they are a VW dealer service station. All they needed to do was check the VIN # in VW Elsa2Go system which is used by all VW dealers in the United States. All talk, double talk, and wishy-washy crap about how they can’t figure it out, or so and so is on vacation, or their printer is broken or any number of other odd things that make it weird that a VW dealer can’t see if a car is covered by warranty. Jan 27th returned to dealer to pick up car. The dealer had done nothing. No work on O2 sensor (probably because that wasn’t broken) no work on the EPC sensor light, no work on anything. After a day of calls back and forth they finally agreed to honor the new car warranty and allegedly fixed the non-existent O2 sensor problem. They still couldn’t find the warranty just honored it under something called a smog emissions govt warranty – what??? Just honor the warranty that expired after I brought the car in. Still no word on the EPC sensor The person I spoke with still couldn’t locate the warranty, couldn’t navigate the VW systems, the warranty manager was out of the office, so and so was sick - any number of excuses and gobble-de-gook, and double talk to mask the scam that was coming. 3 hours later (while my daughter waited) after allegedly installing an O2 sensor – I got a call that the car would not start and now needed a $1200 alternator that is dead along with the battery. I towed the car to another mechanic at this point. Remember I brought in a good, working, and totally happy 6-year-old car with less than 70K mileage and had to TOW IT AWAY from the dealership because they are so inept. Remember - When you hear the double talk coming out of their mouths – BEWARE! Don’t take my word for it - simply look through this website of complaints, and on YELP and other sites. What do they all have in common ?- a lack of responsiveness to calls, inflated billing for new previously unknown issues, double talk, and hemming and hawwing. I think I saw this on 60 minutes and Dateline when I was a kid. Do not give them your business. If I could give them no stars I would. More

If I could have given them a negative number I would have.. I left five messages two for a service advisor and one for a service manager and got zero calls back.. have.. I left five messages two for a service advisor and one for a service manager and got zero calls back.. More

Recently brought my vehicle in for multiple alignments this place is a failure. They will not honor your warranty or fixing your issues with your vehicle. Do not trust Johanna. She’s a A very dishonest pe this place is a failure. They will not honor your warranty or fixing your issues with your vehicle. Do not trust Johanna. She’s a A very dishonest person,. That will lie to your face. Do not trust her. More

There's a legendary tire story regarding Nordstrom that illustrates how to do customer service the right way. Unfortunately, NoHo VW appears to 'talk the talk', but refuses to 'walk the walk'. The fail illustrates how to do customer service the right way. Unfortunately, NoHo VW appears to 'talk the talk', but refuses to 'walk the walk'. The fails included 1) a major misdiagnosis (e.g., they claimed my ECM was bad) that would have made my car only operable for local driving - potentially for months - as a new part is unavailable nationwide with no ETA, 2) a refusal to acknowledge, no less reimburse me for the misdiagnosis - and let's not even get into the many hours spent searching for a used part and driving to my VW dealer of record (I recently returned to the Pioneer Valley) 90 miles away multiple times, 3) a complete unwillingness to help resolve the problem using a used part (same part #, same model, year, and configuration) - something VW Westborough was happy to do - an action that led to a different (and successful) diagnosis (it was a bad fuel pump) and had my car fully functioning within 18 hours, 4) and a complete lack of follow-up from everyone who was sent detailed emails, including the Service Advisor, the Service Manager, and the owner of the dealership. As someone who has owned high-end (Passat W8, Passat 3.6L AWD, CC 3.6L AWD) Volkswagen cars for 20 years I've never had such a horrific experience with a VW Dealership - and the management at NoHo VW don't seem to care. More

We dealt with a Volkswagen service area for inspection of newly leased Volvo S60 on Damon Rd. Please contact me 9177440373 to discuss leasing issues. Service Lindsey great no prob Sales person Maddy great to newly leased Volvo S60 on Damon Rd. Please contact me 9177440373 to discuss leasing issues. Service Lindsey great no prob Sales person Maddy great too. Knows those cars. We were not happy with explanations surrounding finance/leasing and will we’re not happy (sorry) to say how the details and explanations played out. We are loyal Volvo family members for decades and decades. We met once and told you about my cousin Joe who has 37 years and counting with Volvo in NJ. Please email me as well to set up an appointment if you need savaresemedia@comcast.net. Thanks for taking time to look into our experiences at you dealerships. More