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Northampton Volkswagen
Northampton, MA
911 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 911 reviews
May 22, 2012
I had a terrible experience with this dealership. When this dealership was newly opened and still had no 2012 Passats on the lot, I stopped by to potentially buy a Passat from them. They had me sign a P&S this dealership was newly opened and still had no 2012 Passats on the lot, I stopped by to potentially buy a Passat from them. They had me sign a P&S and give them a deposit to "lock in the price they were offering me", but they still had to locate the car (2012 Passat, black leather/silver exterior with sunroof and nav- pretty standard), because they had no 2012 stock yet. I was assured that my deposit was refundable and that I was not obligated to buy if I didn't like the test drive. When the car arrived, I test drove it and really didn't like it at all. It was nothing like the 2 other Passats I had owned. I declined the purchase, and was told that my money would be refunded in the form of a check. After about a week, I started calling the dealership to find out where my money was, but no one would take my call. This went on for about a month. I then contacted the Attorney General's office, who directed me to the Consumer Protection division of the local District Attorney's office. An advocat there worked on my case for about a month with no luck. I then tried communicaing with the dealership manager on my own again, and was strung along for about another month with him telling me he was trying to get the owner to refund my money. Fnally, after nearly three months of this all, the manager told me he was "sick of dealing with my refund issue", and for me to "do what I had to do. I certainly would not suggest this dealership to anyone based on my experience here. I have since bought a car elsewhere. More
by BethF2012
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