Northampton Volkswagen

Everyone at Northampton Volkswagen has always been friendly and honest with me. Today I forgot to bring my wallet for my oil change appointment, but the staff were very happy to let me retrieve it and friendly and honest with me. Today I forgot to bring my wallet for my oil change appointment, but the staff were very happy to let me retrieve it and come in later in the day to pay. It's typically friendly of them. I would definitely use Northampton Volkswagen. again, and would recommend them to anyone else. More

On Black Friday, I had been to 4 dealerships. When I walked into Northampton Volkswagen I wasn't sure I was going to buy a Volkswagen. Dan Guarnieri was the first person to greet my partner and I. He walked into Northampton Volkswagen I wasn't sure I was going to buy a Volkswagen. Dan Guarnieri was the first person to greet my partner and I. He wasn't overly aggressive in his approach to buying a car. I was under the impression he was very enthusiastic about the product he was selling. He talked in detail about the Volkswagen SEL. I thought the car sounded great but wouldn't be in my budget. He had this playful look in his eye and asked us if we wanted to try it out and go for a ride. Well, that was it. What a ride! The car handled well. All the extras were exquisite and I felt like I could just drive away with it right then and there. We went back to the showroom. He spent a few hours with us, going back and forth trying to work out the best deal for us. The Sel was not in my budget. Dan presented the Volkswagen SE with Connectivity. I couldn't begin to think I could afford this car either. He kept trying to work with me to make me feel I was in a comfortable position to enjoy a car that would really suit my needs and my dreams. Dan made the deal happen. I never felt compromised financially. When I picked my car up, I couldn't believe it was mine. Falon Dellario also gave me a warm welcome as she showed me how to use all the features in my car. Everyone in the dealership left me with a positive buying experience. I am looking forward to referring new customers to Dan. Already, I have had a few co-workers inquire as to where I bought my car. I have a few of Dan's business cards and will gladly hand them out to potentially new customers for him. More

great experience with dan at northampton volkswagon buying my 2012 volkswagon passat. i will be back again. i bought my first vw here and upgraded to the passat. buying my 2012 volkswagon passat. i will be back again. i bought my first vw here and upgraded to the passat. More

From the moment we entered the dealership, we were impressed with the professional,knowledgable and friendly staff. Mark really listened to us and showed us the kind of vehicle that fit our needs. Ini impressed with the professional,knowledgable and friendly staff. Mark really listened to us and showed us the kind of vehicle that fit our needs. Initially we were going to check out other brands before we made a decision,but we really liked the way we were treated as well as liking the car -- professional, friendly but not pushy -- so we decided to go with VW. The whole process was well organized and very clear. All the paperwork reflected the deal we had made. Quick and easy. When we picked up the car, Fallon gave us a thorough tour of the functionality of the vehicle and sent us on our way. Mark was there through the whole process, making sure our needs were met. Great experience all around! More

They were friendly from the time I walked in to the time I left. Mark followed up a couple of days later to see how my new ride was. It rides great.... Had a nice tour of the dealership and hi 5 everyone I left. Mark followed up a couple of days later to see how my new ride was. It rides great.... Had a nice tour of the dealership and hi 5 everyone when I left with my new car. More

Bill, the floor manager, was very responsive and clearly aimed to please. When I took delivery of my vehicle, the plates and registration had not been ready and he made it right 2 days later and personally aimed to please. When I took delivery of my vehicle, the plates and registration had not been ready and he made it right 2 days later and personally brought them right to me in the parking lot before I even walked into the dealership. More

Everyone I interacted with at Northampton VW was friendly, professional and attentive. There were no sales games played, and I felt listened to and responded to. I felt I got a very fair deal on m friendly, professional and attentive. There were no sales games played, and I felt listened to and responded to. I felt I got a very fair deal on my trade-in and a fair price on my purchase. I love my car! More

Ask for Jason LeClair. He is an an excellent salesperson. He has excellent knowledge of the product he is selling. He is polite and engaging. I highly recommend his services. A very good experience. He has excellent knowledge of the product he is selling. He is polite and engaging. I highly recommend his services. A very good experience. More

I am DISGUSTED by this dealership. I received that bogus summer sale event flyer and of course "won" so I came to your dealership to claim the prize. I was then talked into test driving a car the following summer sale event flyer and of course "won" so I came to your dealership to claim the prize. I was then talked into test driving a car the following day since the estimate for my trade was an outrageous $12,900. Overjoyed, I show up at 9am ecstatic by the thought of buying a new car. Well, after I test drive your Ford Esacpe and fall in love with it I'm told my trade in is worth a mere $6,500. Seriously? I put in the make, model, year, and mileage of my car and was quoted nearly twice as much the previous day. "Well that's only based on if you drive 10,000 miles a year" I was then told. So I entered my mileage why then? Then a salesman keeps trying to talk me into a car I now can't afford. I mention I do not want more than a 60 month loan. First offer came to be around $390 a month. I said, "cut that in half and I'll consider it". The second offer was for $280 a month. I still refused. Third was for $260 not including financing. So I agree to let them find me a loan. They do, and it ends up being $267 for a 72 month loan, which they did not tell me! The entire time I thought the $260 offer was a 60 month loan. That was the last straw. I walked away, feeling taken advantage of. I have no intentions of returning in the future. If I could give this dealership -5 stars I would. This was over a month ago and they still continue to call and email me even though I have made it very clear I will never consider giving them business. If you ever feel like being taken advantage of be sure to visit this dealership, they'll be happy to screw you over. More

Ebony was extremely courteous and attentive during my visit yesterday. I am very happy with the outcome of my service. Probably the best experience I've had there yet. visit yesterday. I am very happy with the outcome of my service. Probably the best experience I've had there yet. More