Northampton Volkswagen

Best dealership I have ever experienced in the past 30 years From the moment I traded my car in for a 2013 Jetta for my daughters safety, its been a joyful experience with Northampton Volkswagen. I just went for From the moment I traded my car in for a 2013 Jetta for my daughters safety, its been a joyful experience with Northampton Volkswagen. I just went for my 10,000 mile oil change and they checked EVERYTHING on my car as well as the changing the oil. Not only that, they washed it for me too. Ryan Nelson was so very pleasant as soon as I walked in the door. He was very knowledgeable and explained everything that was going to happen while I was there. There was this other woman working next to Ryan, Connie Brassard, was so kind to me also. She helped me shop for a gift for my daughter in the Volkswagen show case. Then there was Tatiana, the shuttle driver. So careful and considerate of her passenger's. Very prompt. So then I had to call to find everyone's last name and I spoke to Gail. Best customer service I have ever received. She was so helpful and very patient with me on the phone. She said to me that everyone over at the Volkswagen showcase was genuine. True on the outside as well as on the inside. Best place to buy a car. Honestly. Sincerely, Jeanie Valentine More

Great service Had to do a 40,000 mile service and replace a couple of parts. The team was very friendly and professional. All details of the service were properly e Had to do a 40,000 mile service and replace a couple of parts. The team was very friendly and professional. All details of the service were properly explained. The shuttle was on time and the driver (Tatiana?) was very professional and friendly. I also loved the complimentary car wash! This is a great idea to keep your customers happy :) the new building and outside space look awesome! More

First time buyer- great experience! This was my first time buying a car through a dealership and quite honestly I was a little nervous about what the experience would be like, but I was This was my first time buying a car through a dealership and quite honestly I was a little nervous about what the experience would be like, but I was pleasantly surprised by the great experience I had! I found everyone to be very friendly, helpful and willing to work with me to find a deal I was happy with. I ended up with a new SportWagen that I LOVE and I'm thrilled about the services provided over the next several years. I would definitely recommend Northampton Volkswagen! More

NORTHAMPTON VW CUSTOMER SERVICE SUCKS!!!!!!!!!!!!! Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on t Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on the dash with explicit instructions not to change the oil. Northampton VW changed the oil and charged $70. Spoke to a manager the next day and he offered a refund. A month later, after leaving two messages, I finally reached a manager who said that they would get back to me. Of course not. Awful customer service. Never again!! More

One of the best car buying experiences I've ever had !! Everyone was great ! I am extremely pleased about this entire experience .. not to mention the fact that I love my new car. Omar was great and lots Everyone was great ! I am extremely pleased about this entire experience .. not to mention the fact that I love my new car. Omar was great and lots of fun; I'd buy another car from him tomorrow :) Chris was very straight forward and professional .. Carolyn was very nice and helpful showing me around the details of the car .. nice people are simply fun to be around :) I can't remember everyone's name, but there were more .. I think you guys hire good people ! In the past month I spent a lot of time in dealerships car shopping. The Volkswagen Dealerships treated me the best, and by that I mean everything was fair and straight shooting .. You guys were on top in that category. thanks a lot !! I'll be back ! Everything I said above about people is true, but the fact that you had the car I was looking for can't go without mentioning :) More

2014 VW Golf Outstanding. Took the car out for a test drive and it handked beautifylly. Traded my 2012 VW Golf fir a 2014 Golf. No hassles, no pressure, answered a Outstanding. Took the car out for a test drive and it handked beautifylly. Traded my 2012 VW Golf fir a 2014 Golf. No hassles, no pressure, answered all of my questions and worked with me on price and trade in. I would highly recommend Northampton Volkswagon. More

Great Experience I thought the dealership was great; the salesmen are very eager to work with you and are very friendly. They were able to give me a great deal on my c I thought the dealership was great; the salesmen are very eager to work with you and are very friendly. They were able to give me a great deal on my car. More

Good and friendly service The Service Rep was able to provide some good technical advice. He was able to explain why such expensive synthetic oil had to be utilized. Good and The Service Rep was able to provide some good technical advice. He was able to explain why such expensive synthetic oil had to be utilized. Good and friendly service. Nice waiting area with wifi. They do need however to fix the bugs in this Questionaire/Review. If you make one mistake it wipes out several other fields and you end up correcting many different fields. More

Best experience buying a car ever I have purchased five cars previously and this was by far the best experience I have ever had. I've had experiences where things went faster, but what I have purchased five cars previously and this was by far the best experience I have ever had. I've had experiences where things went faster, but what impressed me even more in this case was that there were unforeseen problems (due to problems with State Farm Insurance's call system), but we were made to feel comfortable and welcome to the point that we didn't really mind. Omar and Carolyn made it a pleasure to wait at the dealership when circumstances were beyond our control. Also, each and every person from Service came over and congratulated us on the new car; that was a nice touch. Not only would I recommend this dealership to anyone, but I would tell them to ask for people like Omar, Carolyn, Constance, and Ebony and tell them they would get the best treatment ever. More

Post-warranty repair On the final day of my warranty timewise, and out of warranty mileswise, I took my 2011 Golf TDI in because of leaking driver's side window gasket. Af On the final day of my warranty timewise, and out of warranty mileswise, I took my 2011 Golf TDI in because of leaking driver's side window gasket. After review of the problem, service staff at Northampton VW recommended I contact VW of America and request assistance with repair. VW of A in the end agreed to pay for the entire repair. Throughout the process, the staff at VW of Northampton were friendly, courteous, and provided good advice, making the entire process fast and easy, and leading to an excellent outcome. Thank you! More