Northampton Volkswagen

oil change I love how instead of the car wash coupon you actually wash the cars after their serviced now. I was also suprised when I got in and saw the floor vac I love how instead of the car wash coupon you actually wash the cars after their serviced now. I was also suprised when I got in and saw the floor vaccumed More

Always Great Very nice; took care of issues, over and above service paid for. ?? Plus I got cool VW stuff (didn't get his name in parts). Very nice; took care of issues, over and above service paid for. ?? Plus I got cool VW stuff (didn't get his name in parts). More

New Car upgrade 2013 to 2015 GTI Just purchased my 3rd VW from Bill Aitchison. Very relaxed no stress sale just the facts no pressure Bill knows the system takes care of everything f Just purchased my 3rd VW from Bill Aitchison. Very relaxed no stress sale just the facts no pressure Bill knows the system takes care of everything for you, makes it an easy experience. Thanks again to Bill I will be sending anyone interested in VW's to him. More

Wish there was more than 5 stars in each category!!! I have been dealing with car dealers for a long time in Massachusetts area. Whether it was for me (2 cars), my brother (3 cars) or my boyfriend (2 car I have been dealing with car dealers for a long time in Massachusetts area. Whether it was for me (2 cars), my brother (3 cars) or my boyfriend (2 cars). Bill was AN AWESOME, friendly and knowledgable agent. He knew exactly what we wanted and delivered an even better offer than what we asked for.. He is always reachable by phone no matter what time it is.. He is THE MOST professional car sales agent I have ever dealt with. Whatever he promises, he delivers in the BEST timely manner...THUMBS UP!!!.. Would love to come back for a car soon from him.. The show room was cozy and chic.. Liked it so much.. More

Service rep was very informative and handle my problem I bought my car at Northampton VW and had all my services done there. I just had a problem with an engine light that they took care of. Always helpful I bought my car at Northampton VW and had all my services done there. I just had a problem with an engine light that they took care of. Always helpful and respectful of the customer. The last tech Ryan Nelson along with others have been great to deal with. What else can you say no hassle maintenance.. More

exceptional Thank you Bill for making my experience in car buying so easy. You kept me from stressing as I walked out of another dealership because of the attitu Thank you Bill for making my experience in car buying so easy. You kept me from stressing as I walked out of another dealership because of the attitudes people give off. I was so excited to get new car as I have had so many issues with my old one and it was just time for upgrade. Thanks for helping as we will come back next time we are ready for another car. You were great More

Very informative and relaxed interaction My wife and I visited today and test-drove a 2015 Golf Diesel. Bill Aitchison was very helpful and very knowledgeable about VW products. It was a pl My wife and I visited today and test-drove a 2015 Golf Diesel. Bill Aitchison was very helpful and very knowledgeable about VW products. It was a pleasure to deal with him, and we called after our visit with follow-up questions. He was friendly, always patient and careful to check the facts when he answered our questions. We did not feel pressure from him at any time. We look forward to working further with him and to talking in more detail about pricing. Woody More

Wonderful I had a wonderful expierence as soon as I met with bill. He made my visit to VW so easy. He explained everything so we understood as I don't understan I had a wonderful expierence as soon as I met with bill. He made my visit to VW so easy. He explained everything so we understood as I don't understand everything about cars and all the policies. I appreciate the time spent and the attitude he gave us. We spent a lot of times there and went back after shopping around because his personality and knowledge made it so much better, and truly felt like our money was well spent. More

Visit on 1/20/15 A very pleasant experience. Very thorough work to identify problem that was resolved. Great communication and very knowledgable and attentive person A very pleasant experience. Very thorough work to identify problem that was resolved. Great communication and very knowledgable and attentive personnel . Will definitely recommend to others and definitely will return when any problem arises and for services. More