Northampton Volkswagen

Saved me money I brought my car in for a routine oil change and to check on my trunk latch while my car was still covered by the VW Certified extended warranty I rec I brought my car in for a routine oil change and to check on my trunk latch while my car was still covered by the VW Certified extended warranty I received when I purchased the car used. While it was in the garage the service technician found an oil leak that needed repair and was covered by my warranty. I was grateful they saw this and fixed it-- for a $50 deductible. More

Good service Bob the Service Manager was extremely helpful and gave me a loaner while they figured out what the issue was with my car. I'm not thrilled to have ha Bob the Service Manager was extremely helpful and gave me a loaner while they figured out what the issue was with my car. I'm not thrilled to have had a car that had a leaking problem at 11,000 miles but they did a great job of assessing and fixing the problem. Very nice and very helpful! More

Visually informative I brought my car into the dealership to see how much work it needed before I gave it to a young relative and the staff were great about getting it don I brought my car into the dealership to see how much work it needed before I gave it to a young relative and the staff were great about getting it done in a timely manner. More impressively I hadn't even signed the paperwork and paid for my service and I had a text message and email showing me through a video with my technician step by step everything that needed repair or replacement since this was a car that was given to me and had no service records. More

Great Service - Great Dealership I am a return customer to Northampton Volkswagen. I brought in my leased Tiguan for it's first 10K service. Everything went like clockwork. I booked m I am a return customer to Northampton Volkswagen. I brought in my leased Tiguan for it's first 10K service. Everything went like clockwork. I booked my Spring detailing and looking forward to returning in a month. Ross was friendly, knowledgeable and efficient. A perfect experience. More

Thanks I was there to have my car detailed ... Frist I want to say Ross ... The best ever super friendly on top of his job and a wonderful person to work wit I was there to have my car detailed ... Frist I want to say Ross ... The best ever super friendly on top of his job and a wonderful person to work with ..next my car came back to me looking like it did when I drove it off the lot for the grid time !!! Thanks a bunch!!! More

Car buying could not get better than that. Omar is not only the best sales person but he is intelligent human as well. I have the best experience with Northampton vw and I will recommend every Omar is not only the best sales person but he is intelligent human as well. I have the best experience with Northampton vw and I will recommend every one to go there. More

Service Visit I brought my 2013 Volkswagen Jetta in for it's 30.000 mile service yesterday. The service desk explained every procedure to me and answered all of my I brought my 2013 Volkswagen Jetta in for it's 30.000 mile service yesterday. The service desk explained every procedure to me and answered all of my questions . Everything was completed as per our discussion. Very satisfied with my experience. More

Very impressed The service department at VW is right on top of things. I received multiple phone calls and text messages to make sure I understood what was happening The service department at VW is right on top of things. I received multiple phone calls and text messages to make sure I understood what was happening with my car. I loved getting the video from the tech showing the progress of the job. Plus, they gave me a timeline of when my care would need a particular service; ie replace tires; fix brakes etc. More

Excellent salesperson experience. I had been searching online and on various sites including CL for a used VW Beetle for a second vehicle. On my routine search on Saturday 27 February I had been searching online and on various sites including CL for a used VW Beetle for a second vehicle. On my routine search on Saturday 27 February of the internet I found a VW Beetle that interested me and called the dealership and was transferred to talk to Gerson Alfaro, who was the salesperson. My interest was only to get information about the car but after a pleasant discussion with Gerson and his invitation to come into the dealership to just look at the car, I agreed. My plan was not to actually purchase a car but his way of dealing with me, courtesy, non aggressive sales behavior and friendliness won me over and I decided to go ahead and buy the car, after several months of looking. The overall experience was very positive and I would recommend anyone looking for a vehicle to call or stop by and contact Gerson! Russ Clark More