Northampton Volkswagen

Over-the-top helpfulness - and I'm not even a VW customer! I don't own a Volkswagen - but when I was checking the air in a damaged tire on my Volvo at the gas station next store Sean Luna, Parts Consultant at I don't own a Volkswagen - but when I was checking the air in a damaged tire on my Volvo at the gas station next store Sean Luna, Parts Consultant at Northampton VW, stopped to look at my tire and offer advice. I had a hundred mile trip ahead of me, and it was a hot day. He advised me NOT to drive with the gash in my tire, and then made multiple phone calls to see if he could find a replacement in the area for the specific make (Pirelli Scorpio). Since there was none to be had, he offered to have my spare put on then and there in the shop - at no charge. Sean then turned me over to Bob Boyle, Service Manager. Bob not only arranged to have my spare put on, but he had the tires rotated so that there would be less drag from the "doughnut." These two gentlemen are the kind of person anyone in a tough situation (like mine) would be grateful to find. The managers were also very kind. I made it home safely and will always be thankful for the thoughtfulness of the staff at Northampton Volkswagen - extended even to a Volvo driver! More

Awesome service! I don't like having to deal with cars, but the team at Northampton VW make it manageable. Ryan oversaw my case and he was awesome. He explained everyt I don't like having to deal with cars, but the team at Northampton VW make it manageable. Ryan oversaw my case and he was awesome. He explained everything, detailed the pricing, called me to keep my updated, kept the service within the estimated timeframe and cost, and got me set up with a loaner vehicle. He and his team also honored my VW care package. I had a huge service, got new breaks and tires and the process was so seamless and easy. Thanks! More

Traded in lease for certified preowned I went to several dealerships in the area and was turned away and told my business was insignificant. I swung by VW and by the end of the day signed o I went to several dealerships in the area and was turned away and told my business was insignificant. I swung by VW and by the end of the day signed on the dotted line. Omar is an incredible salesman and made everything happen that no one else would consider. More

Great customer service. Jason was very personable and extremely professional.We will recommend Jason to our friends.We felt no pressure but did feel Jason went the extra mile Jason was very personable and extremely professional.We will recommend Jason to our friends.We felt no pressure but did feel Jason went the extra mile for us. Respectfully Yours George Demsick More

Maintenance review This was my second visit to your dealership and both times I have found your staff professional and thorough. They explained the work, answered my que This was my second visit to your dealership and both times I have found your staff professional and thorough. They explained the work, answered my questions and alerted me to future needs. More

OUTSTANDING CUSTOMER SERVICE FROM MINUTE ONE! I began the search for a new, used Chrysler Town & Country online by using Edmunds.com. They then directed me to Northampton Volkswagen. As a busy mom I began the search for a new, used Chrysler Town & Country online by using Edmunds.com. They then directed me to Northampton Volkswagen. As a busy mom of two young children, you can imagine that I conduct most of my research & make the necessary contacts late at night. Well, as soon as I sent out a request for more info, I received an immediate text back. It was 10:30pm at night!! Pleasantly surprised to say the least, I was contacted by one of their internet salesmen, Shawn Andrews. He arranged for me to come in and see the minivan the following day. I have never liked or even looked forward to buying a car and I have to say that I truly LOVED working with these people and even made sure to get their business cards so I could let others know who to deal with. I am a registered dental hygienist who spends most of her day taking about my adorable kiddos, gum disease and flossing but, I'm sure to be raving about Northampton Volkswagen and their wonderful team for many months to come! In fact, I wouldn't hesitate to make the 45 minute ride from Pittsfield to Northampton just to deal with these guys!! Upon arrival, I was greeted by Shawn and then introduced to Jason LeClair the sales consultant. When I say that Jason knows his job, I am not kidding! This is my third foray into minivan life and I know my way around a dealership. He was both warm and friendly, the kind of person who puts you at ease and is not at all pushy. He was extremely easy to talk with and very professional. I felt confident dealing with him, alone with out my husband & kids in tow! **Ladies take note: Jason is NOT the stereotypical "slimy salesman" that we all try to avoid and feel like we have to "shower after talking too" (if you know what I'm saying). Shortly after I arrived, we went for the test drive (there was not a lot of waiting around like you get at some places). I knew I wanted a fully loaded Chrysler Town & Country Touring-L in black and I felt that it was priced accordingly for the options so I proceeded to make the purchase. Myron Callender made signing the paperwork to purchase this gem of a minivan, a complete breeze! There's always a ton of paperwork and he made it quick and easy. All in all, I was in and out in about two hours start to finish (which is unheard of in my experience). Financing was easy and accomplished in a short time (on a very busy Saturday, no less!). I'm sorry that I didn't get the card of the financing specialist but he was great as well and was able to find a loan that met my needs and made me smile. I have not picked it up yet (it's being detailed) but, I am sure to visit this website again and recommend this dealership. If you're in the market for a new or used car, make sure to deal with Shawn, Jason & Myron! You won't be disappointed!! Signed, Smiling in The Berkshires More

Bought a new Passat Just recently my wife and I purchased a new (2016) Passat. Our salesperson was Melanie Zoelck and we found her to be very knowledgeable and friendly, Just recently my wife and I purchased a new (2016) Passat. Our salesperson was Melanie Zoelck and we found her to be very knowledgeable and friendly, and she did not pressure us to buy a car in any way. We test drove the Passat and found it very quick , supple and quiet, not to mention roomy. The car was a pleasure to drive. The dealership worked with us to meet our financial requirements, and Melanie was very helpful in finding a perfect car for us. In all, buying this car was an easy pleasant experience, and the sunlit ,state of art service and showroom was a definite plus. More

Car shopping simplified Melanie brought ease and comfort to what is often a stressful experience. I found her to be up front and honest as well as understanding of my needs. Melanie brought ease and comfort to what is often a stressful experience. I found her to be up front and honest as well as understanding of my needs. More

A very European atmosphere I have a VW Passat in my country and I always trusted in this brand. Last week I got a big problem with my Passat here in Massachusetts and at list th I have a VW Passat in my country and I always trusted in this brand. Last week I got a big problem with my Passat here in Massachusetts and at list three garages said me that my car was to throw away. I could not believe it and for that I went to visit Northampton dealership. The reception was fantastic and the diagnostic much better. They were absolutely sincere and professional and they tried to help me in all of the important issues. They understood that other mechanics were cheating me. My English is not very fluent and the people here know nothing about European cars, believe me, I have a long experience in this. My recommendation is, if you have an European car, go to the dilership and if you have a VW, visit Northampton. There, you'll know two amazing people, Ross and Melanie, probably the most understanding guys I meet in this country. Another important thing was that they give me a car during the time they would keep my car for free. The most important for us was that they assumed immediately my bad situation and they started to work and to solve the problem at soon as possible and to find the cheapest way for my pocket. They are really good people, you can trust me. More

20k service In on time , work completed on time and done right. Great company to deal with. I would highly recommend this dealer for sales or service. In on time , work completed on time and done right. Great company to deal with. I would highly recommend this dealer for sales or service. More