Northampton Volkswagen

Great trade in experience! I traded my GTI S for an ES, Omar made sure that I understood the SE's added content and we negotiated a great deal. I was able to drive it home withi I traded my GTI S for an ES, Omar made sure that I understood the SE's added content and we negotiated a great deal. I was able to drive it home within a few hours on a Saturday. Melanie wrapped up the process by helping me link my iPhone, set radio stations and Sirius, and explaining the new operating features. She really knows the details! All in all, a very easy, open and quick process. Northampton Volkswagen makes it easy to be a repeat customer. I am now 3 for 3. More

Top grade service advisors Cassie and Ryan have been great when I service my GTI. They know all the details, get me in and out very efficiently, and explain everything I need to Cassie and Ryan have been great when I service my GTI. They know all the details, get me in and out very efficiently, and explain everything I need to know. Plus they are happy, nice people who love what they do - and like their customers. More

Great Experience Very friendly atmosphere, I would recommend anyone who's looking for a car stop on it to see Elvis. Elvis kept me in the loop the entire car buying pr Very friendly atmosphere, I would recommend anyone who's looking for a car stop on it to see Elvis. Elvis kept me in the loop the entire car buying process, highly satisfied with my experience at Northampton Volkswagen More

Great Service I have worked with VW of Northampton for several years. As far as service goes, Amber is very informative and easy to work with. She seems engaged an I have worked with VW of Northampton for several years. As far as service goes, Amber is very informative and easy to work with. She seems engaged and eager to make things go smoothly. That is very much appreciated since Car issues can be stressful to begin with. More

purchasing my leased car I came for an oil change and wanted to know how to buy my leased car. they showed me how and now I own it! I came for an oil change and wanted to know how to buy my leased car. they showed me how and now I own it! More

Up front and fair Sean, Jason and Greg are a great team. No one tried to up sell me. Everyone gave good advice and they were upfront and clear about options and alterna Sean, Jason and Greg are a great team. No one tried to up sell me. Everyone gave good advice and they were upfront and clear about options and alternatives. I feel like I got a great price (as evidenced by the fact that another dealer couldn't match it) and then, they went above and beyond that with a better deal on financing and met me half way on an option. Glad I made the choice to try them. They treated me better than a dealership I have been loyal to for more than a decade and a bank I have dealt with for five years. More

Elvis was awesome I so appreciated the great service I got from Elvis. He was very responsive to all my questions and requests - supportive throughout my entire experie I so appreciated the great service I got from Elvis. He was very responsive to all my questions and requests - supportive throughout my entire experience. He was truly a pleasure to work with. Elvis really went the extra mile to make sure I was able to move through each step of the purchase process smoothly. I wouldn't hesitate to recommend his service to anyone. I liked him so much I named my new car "Elvis" in his honor! More

Garret Erwin My experience was excellent. Everything was explained. The salesperson and staff answered all questions. They bent over backwards to give me a very pl My experience was excellent. Everything was explained. The salesperson and staff answered all questions. They bent over backwards to give me a very pleasant experience in buying one of their beautiful cars. Just to joke a little bit, cars are too expensive ha ha. More

Replacing our totaled jetta My husband and I leased a 2017 Jetta at the end of last year. Unfortunately my husband crashed and totaled it just a few months later. Luckily he was My husband and I leased a 2017 Jetta at the end of last year. Unfortunately my husband crashed and totaled it just a few months later. Luckily he was okay. We returned to Northampton Volkswagen to lease another. Amber was glad to see us but understanding of the circumstances. She had us in a new car just the same as previous driving of the lot, taking it home in less than a week. The employees are so friendly and helpful. I will forever love Volkswagen for keeping my husband safe and Northampton Volkswagen for taking care of us time and time again More

Amazing Sales & Manager & overall excellent experience! Jason was a great salesperson to work with along with the manager on that day. It was presidents day weekend and they were busy but we never felt rush Jason was a great salesperson to work with along with the manager on that day. It was presidents day weekend and they were busy but we never felt rushed! I absolutely love my new VW ! The only complaints come after..we found a few dents in the hood..which they offered to take care of..the rental was over an hour later then they said & we had to return the rental with full tank but the gas used in my car was not returned.. just seemed unfair..could also see the marks in the dirt on the hood where they pulled the dents out... overall good experience (especially the "before") just wished it was a little easier since it's a special thing for us to have a brand new car for the first time!! Overall .. all the employees made what could've been a stressful day buying a brand new car for the first time, I really great experience! We will be definitely be going back and recommending to others! More