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Northampton Volkswagen
Northampton, MA
903 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 903 reviews
November 14, 2017
Purchase of a 2018 Atlas we walked into the lot to just look around Jaime came out as soon as she saw us and we came out with a new vehicle! we walked into the lot to just look around Jaime came out as soon as she saw us and we came out with a new vehicle! More
by fredsyankees
Employees Worked With
Jamie Berrelli
November 01, 2017
A-1 Service Called on Sunday regarding the 2017 Jetta SEL I wanted to purchase. Spoke with Jamie. She was helpful and polite and scheduled an appointment for next Called on Sunday regarding the 2017 Jetta SEL I wanted to purchase. Spoke with Jamie. She was helpful and polite and scheduled an appointment for next morning. She and the other staff who helped were all incredibly professional and friendly. Jamie truly went the extra mile, even ensuring I had lunch since I was waiting during that time-frame for approval. I couldn't be happier with both the vehicle and the service. I highly recommend Jamie and Northampton VW! More
by Danymac
Employees Worked With
Melanie Zoelck, Gregory Bansfield, Jamie Berrelli
October 31, 2017
good deal Jason was able to get me a low monthly payment on a leftover 2017 Jetta, the car is fun to drive, happy with my purchase Jason was able to get me a low monthly payment on a leftover 2017 Jetta, the car is fun to drive, happy with my purchase More
by cr_jetta
Employees Worked With
Jason LeClair
October 31, 2017
Amber is the best. Thing1 did a great job!!!! I really appreciate how patient Amber was. I cancelled our appointments many times and she was very persistent in making the sale. Great job Thing 1.. I really appreciate how patient Amber was. I cancelled our appointments many times and she was very persistent in making the sale. Great job Thing 1...!!!! More
by Randy TDI
Employees Worked With
Kathy Gallo, Amber Riopelle
October 30, 2017
♡ my new Passat I went in already knowing what I wanted as I had looked online before I went. Amber set me up with I car I wanted... and I LOVED it! Loved it even mor I went in already knowing what I wanted as I had looked online before I went. Amber set me up with I car I wanted... and I LOVED it! Loved it even more when I got the deal I wanted. THanks so much! More
by Laurie 533
Employees Worked With
Melanie Zoelck, Amber Riopelle
October 27, 2017
Thank you to salesman Jason for helping me get the perfect car and great monthly payment....it was a painless buying experience :) which is tough to find now to salesman Jason for helping me get the perfect car and great monthly payment....it was a painless buying experience :) which is tough to find nowadays...Northampton VW recommended, will pass along to my friends! More
by jgvw
Employees Worked With
Jason LeClair
October 23, 2017
OUTSTANDING! Jamie and team went out of there way to help me get the car and price I was looking for. AMAZING Team to work with. Jamie and team went out of there way to help me get the car and price I was looking for. AMAZING Team to work with. More
by Jessica
Employees Worked With
Jamie Berrelli
October 21, 2017
Review Jamie went above and beyond for me and did everything in her power to get me into a car that I liked. She is very good at what she does and I apprecia Jamie went above and beyond for me and did everything in her power to get me into a car that I liked. She is very good at what she does and I appreciate all the help she did for me to get me into a safe car for my son and I. I will recommend her to everyone I know that is trying to buy a car. More
by Miranda Crevier
Employees Worked With
Jamie Berrelli
October 19, 2017
Pressure to buy!! First mistake, going in to look at a used Tuguan, by myself (female). Apparently, I was unfortunate enough to get, what I later found out to be "The First mistake, going in to look at a used Tuguan, by myself (female). Apparently, I was unfortunate enough to get, what I later found out to be "The Bulldog". After waiting several hours, just to get the paperwork together, I was ready to sign anything just to get out of there. (I am sure that was part of the ploy). Finally, they came out and pushed these papers in front of me. "Pick out your payment plan!". Wait a minute, this is the first car I have looked at!, (This is what I should have said.). The trade in amount was less than I wanted, or expected. Anyway, the papers were signed, and the car was brought out, ready for me to take home. As I went to get in the car, which was now sitting in the sun, I saw several two foot long scratches on the hood, roof, and door, not noticed before, or told about!! The salesman came out and told me they would take care of the scratches. I had to return the car a few days later, and was given a loaner. Initially, I was told, the car was to be painted. When they returned the car, I was appalled!! They had done the worst buffing job I had ever seen!! You could see every circular buff mark. I took the car back. I was asked by a group of managers, "How's the new car?" I was so upset at this point, I couldn't say a word, and started to cry. They all just sat there looking at me! Not one got up to see if they could help! Finally, a female manager came in, and, tried to calm me down. She looked at the car, and, agreed, it was a terrible buff job. Again, I ended up in a loaner! Needless to say, I would avoid this dealership at all cost!! I since have talked to another neighbor, that also had a bad experience at that dealership, buying a brand new vehicle. I should have called VW of America, or the headquarters, but, I never did. Live and learn!! More
by Debbyx3
Employees Worked With
The employee that sold me my car, was apparently fired. I don't know his name. "the bulldog".
October 17, 2017
our ninth car This is the ninth VW we have purchased from this dealership over fifteen years. The service is great, the staff attentive, and Jamie was super, makin This is the ninth VW we have purchased from this dealership over fifteen years. The service is great, the staff attentive, and Jamie was super, making an initial contact and following through. The service department is completely reliable and helpful. More
by Ken
Employees Worked With
Jamie Berrelli
